Questions
Requesting Explanation for the Forced Password Reset on October 29th.
At the end of October 2020 all my Admin users were forced to change their password, and it came rather abruptly with no real explanation as to why this took place, nor was there any forewarning that made this seem like a planned feature update. Was there a data breach of some sort?
Answer
Of course there was a breach of some kind. Sudden password reset requirements along with disabling the ability to promote user to admin status in Blox. There's not much else it could be.
The question of course is what exactly happened. It feels like an insult that TN hasn't felt an obligation to share some details with us. Our entire operation relies on Blox and TNCMS -- a commitment that requires an enormous amount of trust in a partner company. Not hearing anything from TN is likely as bad or worse than the initial incident.
Hi Aidian,
There was no system wide data breach. We did see some suspicious activity we saw was limited to a few client accounts. Those clients were notified.
We decided that it was prudent to change all passwords and also institute more stringent passwords to protect our customers.
Thanks,
Customer support service by UserEcho
Hi Aidian,
There was no system wide data breach. We did see some suspicious activity we saw was limited to a few client accounts. Those clients were notified.
We decided that it was prudent to change all passwords and also institute more stringent passwords to protect our customers.
Thanks,