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Bluesky and/ Instagram in Notifier?
Is there any development or plans to incorporate the Bluesky or Instagram social platform into the Notifier tab?
Need Home Button on Mobile E-Edition.
There is a concerning lack of a button anywhere that gets a user out of the E-Edition or back to the Home Page.
AI chatbot for readers
Has anyone integrated a chatbot on the front end for readers that searches your your content and responds to questions? Or is something like that on the roadmap for Blox?
There is interest in creating one, but I'm not sure how the integration would work and I thought I would see if someone else has something like this so we aren't recreating the wheel.
At this point we are investing our approach to better search. We're concerned about just general search as you can see on Washington Post, which returns old content as well as new content. Additionally, AI doesn't have a good grasp on local information, like "give me stories about the mayor" doesn't have context. It's something we're actively talking about. We also want to make sure it doesn't impact page views, we want people to actually read the articles, not simply get an AI summary. Stay tuned as we roll out solutions in our NXT platform.
Joe Hansen
Director of Solutions Support
Blox Digital
Requesting more options for Segmented E-Edition for Mobile.
I would also like for there to be an option in the user's Dashboard to make the original Replica View default.
Please submit a support ticket to support.bloxdigital.com and we'll happily walk you through the process, depending on if you are using Google Ad Manager or Blox Ad Manager.
If you don't have a support account set up, please call the number listed below the form and one of our Customer Support team members will get you set up and also help walk you through the banner ad process.
Joe Hansen
Director of Solutions Support
Blox Digital
Error invalid or missing web GMT
Hello,
I'm trying to set up the GTM ID under Settings -> Google -> Web Analytics but when I input the code it says Error invalid or missing web GMT. I believe this is due to the format of my code it since it starts with "G-" instead of the expected value "GMT-" what can we do to add the GMT code into the website?
Please submit a ticket to our customer support at support.bloxdigital.com for all support-related issues.
Joe Hansen
Director of Solutions Support
Blox Digital
Nope! We crop and resize those as well :)
Joe Hansen
Director of Solutions Support
Blox Digital
Read Only issue in InDesign
I am looking for other sites that have troubleshooted InDesign showing files as Read Only or prompting a "can't save" message. We are two weeks into these issues and have not been able to identify the source of the issue. If you've dealt with this, please let me know what you did to resolve it. We are drowning over here.
Social account connections can be updated from the Notifier application (blox menu -> Community -> Notifier), then open the settings panel (gear icon in upper right to the right of your "signed in as").
Look for the "Social accounts" panel. Remove the existing connection, then re-add the new one. You'll need to be able to log into your X account in the same browser with the account you want to connect.
Joe Hansen
Director of Solutions Support
Blox Digital
Batch exporting photos?
Hello, is there a way to select and batch export photos other than a bmp file. When I try to open this file in Photoshop, I get "Could not complete your request because it is not the right type of document." It also won't open in Microsoft Paint. It is incredibly difficult to get photos out of Blox. Is there another option that doesn't include opening each asset, viewing high-res and right-clicking to save?
Thanks
Photo Quality Down?
I've worked with BLOX/CMS for four years and noticed about half a year ago that the quality of photos, especially those that are more vertical and when viewing on a phone, were a lot less crisp. Specifically I've noticed a lot of jagged edges.
Has anyone else noticed this?
Is there any setting or adjust I can make to improve this?
Hello. We've actually identified the issue, which at its core is how the chrome/edge rendering engine handles re-scaling. Firefox seems to handle the resizing a bit better, but we've seen it with both Chrome and Edge. We've come up with a potential work-around that we are currently working to implement that may help resolve the issue. This should be released quite early in the new year.
Joe Hansen
Blox Digital
Director of Solutions Support
Customer support service by UserEcho
