Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
AI chatbot for readers
Has anyone integrated a chatbot on the front end for readers that searches your your content and responds to questions? Or is something like that on the roadmap for Blox?
There is interest in creating one, but I'm not sure how the integration would work and I thought I would see if someone else has something like this so we aren't recreating the wheel.
At this point we are investing our approach to better search. We're concerned about just general search as you can see on Washington Post, which returns old content as well as new content. Additionally, AI doesn't have a good grasp on local information, like "give me stories about the mayor" doesn't have context. It's something we're actively talking about. We also want to make sure it doesn't impact page views, we want people to actually read the articles, not simply get an AI summary. Stay tuned as we roll out solutions in our NXT platform.
Joe Hansen
Director of Solutions Support
Blox Digital
Requesting more options for Segmented E-Edition for Mobile.
I would also like for there to be an option in the user's Dashboard to make the original Replica View default.
Please submit a support ticket to support.bloxdigital.com and we'll happily walk you through the process, depending on if you are using Google Ad Manager or Blox Ad Manager.
If you don't have a support account set up, please call the number listed below the form and one of our Customer Support team members will get you set up and also help walk you through the banner ad process.
Joe Hansen
Director of Solutions Support
Blox Digital
Error invalid or missing web GMT
Hello,
I'm trying to set up the GTM ID under Settings -> Google -> Web Analytics but when I input the code it says Error invalid or missing web GMT. I believe this is due to the format of my code it since it starts with "G-" instead of the expected value "GMT-" what can we do to add the GMT code into the website?
Please submit a ticket to our customer support at support.bloxdigital.com for all support-related issues.
Joe Hansen
Director of Solutions Support
Blox Digital
Nope! We crop and resize those as well :)
Joe Hansen
Director of Solutions Support
Blox Digital
Bluesky and/ Instagram in Notifier?
Is there any development or plans to incorporate the Bluesky or Instagram social platform into the Notifier tab?
Social account connections can be updated from the Notifier application (blox menu -> Community -> Notifier), then open the settings panel (gear icon in upper right to the right of your "signed in as").
Look for the "Social accounts" panel. Remove the existing connection, then re-add the new one. You'll need to be able to log into your X account in the same browser with the account you want to connect.
Joe Hansen
Director of Solutions Support
Blox Digital
Batch exporting photos?
Hello, is there a way to select and batch export photos other than a bmp file. When I try to open this file in Photoshop, I get "Could not complete your request because it is not the right type of document." It also won't open in Microsoft Paint. It is incredibly difficult to get photos out of Blox. Is there another option that doesn't include opening each asset, viewing high-res and right-clicking to save?
Thanks
Photo Quality Down?
I've worked with BLOX/CMS for four years and noticed about half a year ago that the quality of photos, especially those that are more vertical and when viewing on a phone, were a lot less crisp. Specifically I've noticed a lot of jagged edges.
Has anyone else noticed this?
Is there any setting or adjust I can make to improve this?
Hello. We've actually identified the issue, which at its core is how the chrome/edge rendering engine handles re-scaling. Firefox seems to handle the resizing a bit better, but we've seen it with both Chrome and Edge. We've come up with a potential work-around that we are currently working to implement that may help resolve the issue. This should be released quite early in the new year.
Joe Hansen
Blox Digital
Director of Solutions Support
How to display newsletter preheader and "view in browser"
Is there a way to have both a preheader and "view in browser" link on the same newsletter? It looks like the page customization allows you to do one or the other, but not both.
meta description
How do I change the meta description in blox so that something other than the weather comes up when we show up in google searches. This was asked once before but the article that was supposed to show us how to do that is no longer there. Thank you!
How to add a required asset to an editorial article?
Editorial articles used to not be able to be saved unless I had written an SEO headline. Somehow, it was a required asset, along with a title and I would receive a pop-up error message unless there was an SEO headline. Very recently, this reverted and I am able to save articles without writing an SEO headline. How do I change it back, adding another requirement that needs to be included before saving?
There has always only been one required field, the headline. The only requirement regarding SEO Headline was that the headline be less than 63 characters in length. If it was over that, you would have gotten an error, but it's never been a required field.
There is no way to set required fields with Blox CMS.
Joe Hansen
Director of Solutions Support
Blox Digital
feed API content to a content block?
I am working on a data table component first for our Sports section, then hopefully as a reusable Block for the site. With permission I'm going to scrape some data from a regional sports stats/schedules website to feed into this table. I imagine the table needs to be updated once a day or as changes are published. I want to create a public JSON API with the scraped data. Has anyone used BLOX webservices or macros or anything within the BLOX CMS to do something like this?
Customer support service by UserEcho
