JPG Images Uploaded To CMS Appear To Be Dropping Metadata/IPTC Information Normally Displayed In Album

Jim, could you please create a support ticket so we can investigate this for you. Its very possible that we can't handle the newer IPTC format and will need to check. When you create the ticket, please supply both images as well.

Joe, I cannot create a support case as I am registered only in the customer support community and do not have a BLOX user account.  I have created a sample image transfer that contains .NEF, .XMP, and .JPG.  The JPG does contain the IPTC data.

--> https://www.dropbox.com/t/ularZTCi5OYomPHf

Jim,

When I uploaded the jpg version of the image into blox, it extracted the caption and credit properly. Was this supposed to happen? Is there a bad file you can provide?

If you can have J.K. Murphy or Jason Dreesen submit a request to have you added to support.bloxcms.com as ticket creator, that would be good for keeping this going, we don't want to flood this forum with troubleshooting messages.

Joe, thanks for the info. and I have let my editor know what is needed to submit a support ticket.

Note that I shot an event last night and used both my Nikon Z9 and my Nikon D5.  I processed both cameras images through Photo Mecnahnic, added captions and other metadata, and then saved both cameras formats to JPG and sent to my editior using Dropbox sendfile.  When my editor uploaded to Blox, the D5 images retained the captions and the Z9 images dropped the captions.

Below is a screenshot of what my editor saw when he uploaded.  Is there a locally loaded Blox client/program and if so, what is the latest version?  Is it possible that my editior is seeing this behavior b/c there is a pending update to the version he is currently using?

 

Jim,

It looks like you are using our hosted environment (not a Total CMS appliance) so those are all at the "current" version since it is a web application. So no version differences. Its very strange that you're using photo mechanic to process both sets of camera images and there is a difference. Unless photo mechanic preserves the original image iptc format somehow.

I did some googling and it seems like you can edit the format used by the camera. https://onlinemanual.nikonimglib.com/z9/en/15_menu_guide_06_21.html

Have you played with changing that?

Thanks Joe.  I’ll take a look and maybe the in camera IPTC setting is the culprit.

Note that in your previous reply, a sample of my Z9 file was uploaded to Blox and the data was there.

Could this be a browser Safari vs. Chrome issue?

There should be zero difference as the processing happens in the blox software. You could try uploading with chrome and see if it makes any difference, I don't have access to safari, but it should make zero difference. Possibly if you were on mac and I'm on pc maybe there is an internal conversion of the iptc metadata, but that's not something I know about.

Joe, I wanted to provide an update on this issue.  My editor has escalated this to their local I.T. person and I believe a ticket will be opened shortly.  I used both a Nikon Z9 and D5 for the event shot Thursday night with the saved format being RAW/NEF.  All files were ingested into Photo Mechanic, culled/edited/metadata added, and then all were Saved As JPG format and sent to my editor.  On my editors local drive the was able to see the metadata on both the D5 and Z9 JOG files using the Mac native Preview/Get Info. app.  When he uploaded the files to their hosted news site, the files shot on the D5 retained the metadata and the files shot on the Z9 dropped the metadata.  My editor send the files to an associate who tried the same process on a Windows system using a Chrome browser with the same results, Z9 metadata dropped.  Locally, I can move both the Z9 and D5 created files to my Smugmug hosted photo site and also import into my Apple photo album and the metadata is retained on both the Z9 and D5.

It seems there is something about the Z9 file that Blox CMS system does not like.  Are there any other tests I can perform that may help to shed light on what is happening here?  Is there a setting in the album configuration that might be causing the metadata to be dropped on just the files from the Z9?

Example of D5 JPG with Metadata:

Photo Link--> https://bloximages.newyork1.vip.townnews.com/gwinnettdailypost.com/content/tncms/assets/v3/editorial/3/7b/37b1747c-c183-11ee-bdab-139965a32385/65bc6eed6ae99.image.jpg?resize=1763%2C1175

Example of Z9 image with missing metadata:
Link --> https://bloximages.newyork1.vip.townnews.com/gwinnettdailypost.com/content/tncms/assets/v3/editorial/c/8c/c8cc6ed0-c183-11ee-8591-931ab20048d7/65bc6fe0d7ca9.image.jpg?resize=1763%2C1175

Jim, this should be enough as long as your folks provide all of this in the support ticket, along with at least two sample images from both cameras, clearly labelled. Then we can try to figure out what is differnet.