0
Under review
subscription_bypass > true is not applying to mobile site.
We have instant paywall. I have applied subscription_bypass to a story. But when I visit the story on a phone, it is still locked up on the mobile site.
Desktop: http://www.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html
Mobile: http://m.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html?mode=jqm
Desktop: http://www.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html
Mobile: http://m.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html?mode=jqm
Customer support service by UserEcho
I would have thought an issue like this would have been a system wide fix not a tweak to each customer's templates as they encounter the issue (edited to remove phone numbers)
2014-07-08 10:52:45
2014-07-08 10:27:24
Good morning, please let us know. Thanks.
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Spiro Dokolas
TownNews.com
2014-07-07 14:18:38
2014-07-07 11:16:42
Everything is looking good.
I used the story http://www.messenger-inquirer.com/news/local/campers-are-ready-to-romp/article_bc82b9a9-9c71-5995-a0fb-9749dedd297b.html to test things.
The story is view-able on desktop and touch 5, while other stores are hidden behind the paywall.
I apologize again for any inconvenience.
Please give me a call if you have any questions.
Thank you,
Ashley Burroughs
Customer Support
Town News
2014-07-03 16:59:05
"the people of ROMP" subscription_bypass=true
"ROMP crowd likely topped 20,000" subscription_bypass=true
"Stellar lineup, atmosphere lead to ROMPing good time" subscription_bypass=true
We are still back where we began. Paywall is in place on touch5 but subscription bypass is not working...
The articles listed above are accessible on www.messenger-inquirer.com without login or subscription
However they are not accessible on touch 5.
2014-07-03 16:17:22
Programmers found the fix and touch 5 is back on paywall.
Please let me know if you are still experiencing any issues.
Ashley Burroughs
Customer Support
Town News
2014-07-03 09:31:17
As of 9:23am I see we are back where we began.
The paywall is working on touch5 but the subscription bypass is not...
Title of an article with subscription bypass "Campers are ready to ROMP"
2014-07-02 16:25:30
I have sent this issue back up for review.
We will have an update for you as soon as one is available.
Ashley Burroughs
Customer Support
Town News
2014-07-02 16:09:48
Articles without subscription_bypass are also now free on touch 5... We have no paywall at the moment for mobile users.
2014-07-02 15:57:06
This has been fixed on your site.
Darin Robertson
Townnews
2014-07-02 09:22:04
I have escalated this issue.
Darin Robertson
Townnews
2014-07-02 08:38:14
2014-07-02 08:30:23
Please provide an article example so I can investigate further.
Darin Robertson
Townnews
2014-06-30 16:44:37
However when the event staff pulled the articles up on their tablets, the touch 5 version of the articles displayed the preview and then the Activate or subscribe buttons.
this is not good as the event was an advertiser and part of the contract was that the articles related to the event would not be behind the paywall.