Questions
+1
Under review
How can I fix "Reader View" on FLEX?
Safari and Apple's mobile devices have what's known as "Reader View." It's a nice, clean way to read articles online. We just launched our FLEX site and I see I can use Reader View but when I try it only shows the headline, in-story ads and tagline. I've checked other FLEX sites and they seem to work fine.
What could be preventing it from working on my site?
Customer support service by UserEcho
Our site appears to have the same problem as yours. I think this is related the fact that, like us, you have a registration wall set up. I think when the Safari reader hits the restricted access content, it isn't allowing that content to be displayed. I say this because our obituaries are not behind the registration/google survey wall and the text of those come up in reader mode. The image isn't there, but the text is.
I think you're right, Maureen about the paywall creating a conflict. I tested it on our site and it was the same. Paid articles didn't display in the reader mode but free articles did. I find it strange that Safari will load a page but the paywall prevents it from rendering the reader mode. TownNews is there anything that can be done about this?
Thanks Nick for bringing this to our attention!
I will be creating a bug ticket so that our Development team can look into the issue.
Thanks Rich!
Any update on this? Someone at my employer pointed out this issue a few days ago.