Best practices for failed subscription renewals. Asking for a friend.

Jay Allred 6 years ago in BLOX CMS updated by Rich Griffin | Product Manager (Product Manager) 6 years ago 1

We are just now experiencing our first round of failed annual subscription renewals for our membership program. 

Users whose cards have changed or whatever are calling and requesting help to renew their memberships (YAY!), but we are struggling with figuring out best practices within BLOX.

  • Is there a place where users can update their payment method ala Amazon or eBay?
  • If yes, where?
  • If no, how do your reps handle these issues? Setup new subscription?
  • Is there a renewal button we are missing within BLOX?

You can update credit card info as part of the renewal process in BLOX. This is available to the user from the User dashboard Subscription menu by clicking manage your Subscriptions.