Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.
Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
Please submit a support ticket to support.bloxdigital.com and we'll happily walk you through the process, depending on if you are using Google Ad Manager or Blox Ad Manager.
If you don't have a support account set up, please call the number listed below the form and one of our Customer Support team members will get you set up and also help walk you through the banner ad process.
Joe Hansen
Director of Solutions Support
Blox Digital
Error invalid or missing web GMT
Hello,
I'm trying to set up the GTM ID under Settings -> Google -> Web Analytics but when I input the code it says Error invalid or missing web GMT. I believe this is due to the format of my code it since it starts with "G-" instead of the expected value "GMT-" what can we do to add the GMT code into the website?
Please submit a ticket to our customer support at support.bloxdigital.com for all support-related issues.
Joe Hansen
Director of Solutions Support
Blox Digital
Nope! We crop and resize those as well :)
Joe Hansen
Director of Solutions Support
Blox Digital
Bluesky and/ Instagram in Notifier?
Is there any development or plans to incorporate the Bluesky or Instagram social platform into the Notifier tab?
Read Only issue in InDesign
I am looking for other sites that have troubleshooted InDesign showing files as Read Only or prompting a "can't save" message. We are two weeks into these issues and have not been able to identify the source of the issue. If you've dealt with this, please let me know what you did to resolve it. We are drowning over here.
Social account connections can be updated from the Notifier application (blox menu -> Community -> Notifier), then open the settings panel (gear icon in upper right to the right of your "signed in as").
Look for the "Social accounts" panel. Remove the existing connection, then re-add the new one. You'll need to be able to log into your X account in the same browser with the account you want to connect.
Joe Hansen
Director of Solutions Support
Blox Digital
Batch exporting photos?
Hello, is there a way to select and batch export photos other than a bmp file. When I try to open this file in Photoshop, I get "Could not complete your request because it is not the right type of document." It also won't open in Microsoft Paint. It is incredibly difficult to get photos out of Blox. Is there another option that doesn't include opening each asset, viewing high-res and right-clicking to save?
Thanks
Photo Quality Down?
I've worked with BLOX/CMS for four years and noticed about half a year ago that the quality of photos, especially those that are more vertical and when viewing on a phone, were a lot less crisp. Specifically I've noticed a lot of jagged edges.
Has anyone else noticed this?
Is there any setting or adjust I can make to improve this?
Hello. We've actually identified the issue, which at its core is how the chrome/edge rendering engine handles re-scaling. Firefox seems to handle the resizing a bit better, but we've seen it with both Chrome and Edge. We've come up with a potential work-around that we are currently working to implement that may help resolve the issue. This should be released quite early in the new year.
Joe Hansen
Blox Digital
Director of Solutions Support
Television commercials in your video section
For those of you who run your advertisers's commercials in your video section, what do you charge for it?
How to display newsletter preheader and "view in browser"
Is there a way to have both a preheader and "view in browser" link on the same newsletter? It looks like the page customization allows you to do one or the other, but not both.
meta description
How do I change the meta description in blox so that something other than the weather comes up when we show up in google searches. This was asked once before but the article that was supposed to show us how to do that is no longer there. Thank you!
Customer support service by UserEcho
