Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Television commercials in your video section

Nate 2 months ago 0

For those of you who run your advertisers's commercials in your video section, what do you charge for it?

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Completed

How do I get items from a search to appear in order of publication?

mgross 5 months ago updated by Joe Hansen (Product manager) 5 months ago 1
Answer

You can use properties like &s=start_time&sd=desc to sort by start time in descending order.

This help doc provides all the search options that are available.

https://www.help.bloxdigital.com/blox_cms/design/blocks/level/advanced/search-queries/article_faeb4682-042c-11ec-a4da-130f937ea960.html

Joe Hansen
Director of Solutions Support

Blox Digital

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Completed

Manual fix - poll question

Andy 6 months ago updated by Joe Hansen (Product manager) 6 months ago 1

I made an error in trying to change a function on a live poll. It reset the results back to 0. But I have the results at the time I made that error. Is it possible to manually restore the correct number with each choice?

Answer

Andy,

Unfortunately there isn't a way to edit the poll results.

Joe Hansen
Director of Solutions Support

Blox Digital

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Social Media Image

Stacy 1 year ago 0

Is there a feature yet where you can add a different social media image? Most times what is posted is our Logo and we'd like to be able to create more engaging images.

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Completed

why are my future pages going up on our E-edition

scott poteet 1 year ago updated by Joe Hansen (Product manager) 1 year ago 1
Answer

Please submit a support ticket so that we can address this issue for you.

Joe Hansen

Director of Solutions Support

Blox Digital

+3

If we could drag and drop images from "Child Assets" to the "Teaser" section just like you can with the "Body Copy" section, it would help with workflow.

ryan herzog 1 year ago updated by Lindy Ritz 1 year ago 1

In fact, if you could do that with all relevant tabs, that would be nice. For my workflow, I need to add teaser photos and 9 time out of 10 that's the first child asset attached to the article. I know Social media and the website may automatically add the child asset on the website without needing a teaser, but it's best practice to do it anyway to avoid those awkward automatic crops the system sometimes does. As of now, I need to go into the child asset, copy the slug and then go to the teaser section where I have to "Copy from another asset," paste the slug and select it that way. This would really cut down on clicks if I could just simply drag and drop/

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Webinar | Creating personalized, ultra-engaging mobile experiences with the all-new BLOX Mobile NX

Watch it now: From a new name and look to an entirely new mobile app experience, big changes are happening at BLOX Digital (formerly TownNews)! Join Erik Tasaka, applications product director, as he dives into why you should upgrade to BLOX Mobile NX—our fully redesigned mobile news app—today. He’ll highlight what’s new, show how you can deploy these features to grow revenue and boost user engagement, and tell you how to get started.

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Webinar recording: Explore the power of YieldUp

Watch it now: Learn how the latest enhancements to our industry-leading programmatic solution deliver real results for our partners


YieldUp by TownNews is the fully managed programmatic solution for local media that delivers guaranteed CPMs, optimal sell-through, and ultra-fast payment. At this customer webinar, Anthony Humes, yield manager for TownNews, and Ryan Tornquist, director of new revenue programs, answered our most common questions and shared how YieldUp is already working for our partners.

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https://townnews.com/news_room/webinar-explore-the-power-of-yieldup-by-townnews/article_3c90a5ea-9d9d-11ed-85c9-abf2edbe77e8.html

+1

I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?

Frank Zufall 1 year ago 0

I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?

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I can't get my video to imbed

Heather 1 year ago updated by Eric R 1 year ago 2

I placed this code in several different ways

<iframe width="560" height="315" src="https://www.youtube.com/watch?v=bgNmS2Pdooc " title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How can I get this to work

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Seeking advice for a workflow solution

joe 2 years ago updated 2 years ago 4

We're looking at making  move to a more streamlined content management and publishing system. I'm not sure if I'm using the correct terminology there. We're happy with Town News. But currently, we spend a lot of time at our organization discussing story ideas, assigning them, editing, etc. We're looking for a tool (Have I missed this as part of Town News' offerings?) where a writer can be assigned a story/or choose from a selection of topics, receive a deadline, submit the story, allow an editor to be assigned and then, ultimately, schedule a post to BLOX. Or some similar process. Is anyone familiar with a tool that will help us manage/automate the publishing workflow? 

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Drop Down Menu Changes

sfalls 2 years ago updated 2 years ago 2

Can we make additions / changes to our drop down menu, or do we need to involve Town News and have them do it for us for a fee?