Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

USA IPTV – The Future of Streaming in America 2025
When it comes to entertainment in 2025, USA IPTV is proving to be the future of streaming in America. More people are cutting the cord and turning to IPTV because it offers thousands of live TV channels, sports, movies, and international content at a fraction of the cost of cable. With faster internet speeds and 4K-ready devices, the viewing experience is smoother than ever. IPTV also gives viewers the flexibility to watch on Firestick, Android, iOS, or Smart TVs, making it one of the most convenient streaming solutions today. For anyone looking for variety, affordability, and reliability, IPTV is clearly setting the standard for the future of TV in the USA.

Why do photos export as bpm files?
Hello, it's currently VERY tedious to save high-res versions of photos out of Blox. There is an export option on each file when you right click, but the file downloads as a bpm file, which isn't readable by photo editing programs. Is there any way to export photos as usable photo files? Jpg? Png? This seems pointless to offer an export option for something that can't be used. Is there a setting somewhere that can be changed internally to allow a downloadable, usable photo format?

Accidentally deleted the response.
In Legacy Blox (the blue UI) there is currently not a way to do this. When you download an asset you get the full asset with all meta-data (headline, caption, tags, etc), which is a "bpm" file. To get the image itself, you need to open the preview of the image then right-click and save as. The format you will get will depend on your browser. Most modern browsers will request a webp from us. You can convert that with photoshop to another format if needed.
In NXT there is a download button, and there is a feature request to add this same functionality into Legacy UI as well, with a default of JPG format.
Thanks,
Joe Hansen
Director of Solutions Support
Blox Digital

Roadmap for vertical video
Are there plans for Field59 or Blox to have more integration of vertical video?
The first request would be to accept vertical video and perhaps show it letterboxed in current horizontal formats.
Second request would be to present verticals in video format, especially on moblie and native apps.

Bob, we are currently in process adding support for both BloxVMS and Blox to support vertical video, as well as providing support for VAST programmatic for vertical. We're about 75% of the way through the work.
Joe Hansen
Director of Solutions Support
Blox Digital

Data Insights dashboard needs some settings for unattended access.
Data Insights can't go overnight without crashing with a 504 Message. But if I force the page to automatically refresh every morning for a TV in the Editorial Department, it resets the website we are tracking, and it leaves full screen.
I would like some sort of Kiosk mode, or URL Parameters such as www.dashboard.trending.live&tdtnews.com&fullscreen.
I really want the Editorial department to see the data we are paying for, but not if someone has to manipulate the screen every morning. I'll have to continue to use Google Looker Studio for a set it and forget it solution.
Also, perhaps the Date Range drop down could include a Yesterday preset.

Reflow "feature" is wrecking our pages
We have an ongoing problem with the reflow feature while on deadline. Our editor is using InCopy to edit stories that are attached to the pages, but if I add any components to a story package that Blox didn't originally put onto the page (i.e. a new photo with a caption), the Reflow dialog will pop up and it will it will wipe out the caption and insert the story's text instead. Is there a way to prevent this from happening? We've learned that sometimes we just have to release the assets rather than allow this to happen.

Auto-Tag Keywords needs a setting to set number of keywords to add.
While this setting seems kinda neat, I have seen it add up to 30 keywords to articles, I think a setting would be appropriate and easy to add.

YouTube Shorts
Can we fix the video asset type so that it will accommodate YouTube Shorts?
An "Unable to find video information" error is what happening now when you try to enter a Shorts URL.

Bluesky and/ Instagram in Notifier?
Is there any development or plans to incorporate the Bluesky or Instagram social platform into the Notifier tab?

Need Home Button on Mobile E-Edition.
There is a concerning lack of a button anywhere that gets a user out of the E-Edition or back to the Home Page.

AI chatbot for readers
Has anyone integrated a chatbot on the front end for readers that searches your your content and responds to questions? Or is something like that on the roadmap for Blox?
There is interest in creating one, but I'm not sure how the integration would work and I thought I would see if someone else has something like this so we aren't recreating the wheel.

At this point we are investing our approach to better search. We're concerned about just general search as you can see on Washington Post, which returns old content as well as new content. Additionally, AI doesn't have a good grasp on local information, like "give me stories about the mayor" doesn't have context. It's something we're actively talking about. We also want to make sure it doesn't impact page views, we want people to actually read the articles, not simply get an AI summary. Stay tuned as we roll out solutions in our NXT platform.
Joe Hansen
Director of Solutions Support
Blox Digital

Requesting more options for Segmented E-Edition for Mobile.
I would also like for there to be an option in the user's Dashboard to make the original Replica View default.

Please submit a support ticket to support.bloxdigital.com and we'll happily walk you through the process, depending on if you are using Google Ad Manager or Blox Ad Manager.
If you don't have a support account set up, please call the number listed below the form and one of our Customer Support team members will get you set up and also help walk you through the banner ad process.
Joe Hansen
Director of Solutions Support
Blox Digital

Error invalid or missing web GMT
Hello,
I'm trying to set up the GTM ID under Settings -> Google -> Web Analytics but when I input the code it says Error invalid or missing web GMT. I believe this is due to the format of my code it since it starts with "G-" instead of the expected value "GMT-" what can we do to add the GMT code into the website?

Please submit a ticket to our customer support at support.bloxdigital.com for all support-related issues.
Joe Hansen
Director of Solutions Support
Blox Digital

Nope! We crop and resize those as well :)
Joe Hansen
Director of Solutions Support
Blox Digital
Customer support service by UserEcho