I have a reader who - despite being a registered user and having been logged in on her phone, continues to hit our paywall, even though there is no reason she should be doing so. 

We have tried to duplicate the issue on multiple devices and cannot do so. 

I know that the paywall operates using cookies.Can anyone think of what might be happening in this isolated case? Phone is an iPhone6. 

In some of our sites, the bylines and taglines for authors differ between the print version and the web version. For example, the print byline in TCMS might by "BY JON DOE / Community News" but the desired byline for the web could be "By Jon Doe of the Community News staff."

Taglines are frequently even more different. A print tagline might be "Contact Jon Doe at jdoe@communitynews.com" while the web tagline might be "Jon Doe may be reached at jdoe@communitynews.com or 800-293-9576. Follow him @jondoe."

Those are simplistic examples. Some of our actual cases are even more different. Our desire would be to have the author field -- which would be the same in both TCMS and BLOX be the key for allowing these to automatically be different in the two channels, even though TCMS would carry the print version over to BLOX.

The idea would be that when an asset arrived in BLOX, the author field (if populated) would automatically place information from the "content" portion of the BLOX user profile into the byline and tagline fields, replacing what came over from TCMS.

This would occur on every bylined, staff-written story in our largest newspaper every day. The time saved would be measured in man hours every day. There's no reason that this work should have to be done manually.

We use geolocation tags with assets to identify and display content by city. Without a search query by geolocation tag, I'm limited to what I can display to one page — I can't send users farther into our archives for more content about and related to the geolocation he or she is interested in. So, similar to asset type, keyword tag or offset queries, I'm looking for a geolocation tag query.

If anyone else is looking for the same feature, a vote helps get it done or at least added to a to-do list.

Can anybody fill me in on how the ad blocker detection / messaging works in BLOX. 

There's a toggle under "advertising", but I'm not sure it even works or what the message says.

Can we control the text in the message or the frequency? How does it work?

At our October BLOX Total CMS webinar, Jon Winters, product architect for BLOX Total CMS, will show off the system’s latest enhancements, including:

• New Article Designer makes it easier to tell stylish mobile-friendly stories with drag-and-drop formatting and alignment.
• Expanded batch upload capabilities simplify adding related assets and creating collections.
• Improved syndication tool enables importing of CNN “wire” feeds and GeoRSS tags.
• Enhanced AP support adds keyword visibility, and improved handling of underscores and headlines.
• Updated Page Tracker restores support for automated purging of assets and assignments.
• . . . and much more!

Hello, 

This year, we bought two southern West Virginia newspapers. I would like to add a Blox calendar to the sites. (For our main site, we use CitySpark, so I am not familiar at all with the Blox calendar.) 

The two new papers have their own Blox websites. Because they are only 30 minutes apart from each other, I would like to create just one calendar for both sites, as they will have many events in common. 

Has anyone using one calendar on multiple sites, or is it not possible? 

Thanks!

We're trying to impliment the "Editor's Picks" feature of Google News. When I submit the rss feed, it is giving the error "Feed Errors: We could not crawl your feed; the URL may be blocked by robots.txt"

The URL we're using is: https://www.westerngazette.ca/search/?f=rss&sd=desc&l=25&t=article&nsa=eedition&fl=featured&altf=google_newsstand

... which I think is the correct way for Google News. Anything glaringly wrong with what I'm doing?

Google News "Editor's Picks" Documentation: https://support.google.com/news/publisher/answer/1407682

Edit: Googlebot-News is allowed in my robots.txt settings.

Accepting suggestions. / assistance

I am trying to generate a report of the obits published by funeral home within a certain date range. The purpose is to validate billing per obit for the funeral home. In other words, "We published ____ obits for ______ funeral home between ____ and ____, and here's a list of them."

All of our funeral homes are assigned as businesses within our business directory, and the business is attached to each obit asset when published. Example: http://www.richlandsource.com/obituaries/andy-scubby-scodova/article_baca4860-ad27-11e7-ba01-cbc8df811bd7.html

When viewing within Marketplace>Businesses, the individual articles are shown as child assets of the funeral home.

I tried to run a report out of analytics in BLOX.

Businesses>Related assets summary

It returned a "backend fetch failed"

I thought that typing "mailto:" and then entering the e-mail address would do the trick, but it didn't work. Any suggestions on how to do it without making the ad an HTML5 ad?

Thanks,

Join us on October 5th @ 10:30 AM CDT

Natural disasters, protests, shootings or viral stories—when big news breaks, you want to be ready. At our October customer webinar, we’ll share best practices, practical tips, and customer success stories to help you become a go-to source for breaking news.

• Learn what you can do today to prepare your site.
• Get the story quickly with BLOX Go and other integrated BLOX CMS tools.
• Spread the word using BLOX Email Reach, specialty flags and site designs.
• Make the most of increased traffic when your story does go viral.
• . . . and lots more!

Will you be ready when big news breaks? Join us on October 5th at 10:30 AM CDT to learn more.

Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.

I am getting this dialogue box each time I log into BLOX/CMS Editorial/Assets. It includes three documents that I know I have saved. How can I make this go away?

I would like to request a training seminar for two Town News users on building slideshows to see what capabilities we might be missing.

We would prefer to be able to enable ads for the vertical photo galleries only rather than for the sliding and vertical galleries. We find the sliding galleries are cumbersome and slow when ads are enabled, creating a frustrated user experience, however we do not have the same negative experience with the vertical photo galleries. We would enable this feature across the site if it were available to monetize with ads without having to include ads in the sliding galleries. 

I have a story with no presentation mode.  The single photo is simply a Child Asset to a Flex story.  In both Internet Explorer and Chrome, I can not close the photo after viewing it.  There is no X, and I can't click off of it.  I have to refresh the page.   I can recreate this issue on multiple stories.   I have looked on a sister site and they have an X.  I have also tried clicking where an X would be.  

It would be super helpful if blocks, like assets, would lock when someone already has one open.

We run into situations, especially in breaking news, where 2 people might have our homepage top stories block open. Both are pinning and re-arranging stories -- but they're accidentally saving over each other's work without knowing it.