Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Autosave feature would be useful
It would be great to have an autosave feature like in Google Docs. Being able to write in Blox makes the process faster, but not when you accidentally hit "cancel" instead of "insert," and that's from experience.
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Add options for longform display
When placing assets in-line in Longform displays — particularly image and video assets — it would be nice if the "Inline display options" could be a little more robust. Right now for horizontal photos, the "default" and "full" widths display at the same size. Ideally, the "default" width would display images & video assets at 945px wide, and the "full" width option would display them at 1,140px wide (the same width that images display when the images asset is set to "Showcase".
It would also be cool to have an option to "tile" images side by side, for instance have 2, 3 or 4 images display all in a single horizontal row across the 1,140 display area, and have their individual captions display beneath each image.
These options would give us more robust display options for long-form articles.
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Email alias for author credit
We have a team of freelance journalists who all have BLOX accounts and submit their articles through the CMS for review and publish. Their BLOX accounts use their personal email addresses like Gmail and Yahoo. We would prefer that these email addresses are not visible to the public when the article is published with the author's credit. If would be great if there was a way to choose an "email alias" that would be visible on the frontend of the website instead of the personal address. That way we could collect responses to the articles internally.
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Suggestion: Add PUBLISH / DO NOT PUBLISH as an option in TRANSFORMATIONS in Blox Automations
It would be great to add PUBLISH status to the transformations that are available in Blox automations. That way, we could choose to automatically unpublish any content that comes in (via syndication importers) that meets certain criteria. For instance, we could automatically UNPUBLISH any content that may come from a competitor (by choosing specific words in the byline or body content). Or, we could UNPUBLISH (and flag for review) any content that would contain certain terms in the TITLE or BODY of the content.
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All photos not pulling in
It's strange, we just updated to the latest version of TownNews and when an asset has several photos (8-10) only 4 photos pull in after I selected all. Any thoughts? Is it a setting? It's happened several times.
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Notifier Rules seem to ignore Imported Syndication Assets.
When I create a fresh asset and assign it to NEWS, a Notifier Rule will engage and post to social media. However when I import an AP Article from Syndication and assign it to NEWS, nothing happens, no Notifier rules take effect.
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Social Media Image
Is there a feature yet where you can add a different social media image? Most times what is posted is our Logo and we'd like to be able to create more engaging images.
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Feature Request - Instagram Notifier
Good Day,
Writing to request the development of an additional feature to the existing Blox Community > Notifier tool - that is, adding an option to let users add Instagram social accounts and thus, push Blox articles to Instagram.
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Have your newsletter open rates plunged?
Hello. Beginning in the middle of December, the open rates on our newsletters composed on Blox and sent through Constant Contact have plunged from about 50% to the low single digits. This is only happening with the newsletters we create in Blox. The newsletters that we create and send directly from Constant Contact still have those high open rates. I've contacted Blox support and Constant Contact support but so far the problem continues. Has anyone else using Blox and Constant Contact faced this same issue?
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Form Product - Is there a way to either hide price or set price to "0" or "Free"
Using product - Is there a way to either hide the price or set the price to "0" or "Free"?
![](/s/cache/48/3c/483ce705fe6c5d932ff4e7c33505e4ff.png)
Slug gets overwritten well after a story is syndicated
We are noticing that after we syndicate a story between our market sites (and we update the slug on our side for our own search queries) - the slug will revert to its original format at some point along the way.
If a syndicated article gets updated from its home site, should the slug also syndicate again if its updated? Or is there a way to disable that?
![](/s/cache/48/3c/483ce705fe6c5d932ff4e7c33505e4ff.png)
Form submission feature request
When a reader submits a form with a photo attached, is there no way to automatically 'send' that file into BLOX, rather than have to download it and re-upload it? Its always seemed like an extra step.
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Anyone with experience embedding tableau data/displays?
Does anyone have any experience embedding interactive graphics from Tableau? We tried using an embed code in ah HTML asset, but the asset freezes and will not save. Is this something that has to have a design block set up?
![](/s/cache/21/91/2191e9e2c4055fad7c95148424757a6c.png)
Please submit a support ticket so that we can address this issue for you.
Joe Hansen
Director of Solutions Support
Blox Digital
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html block wont work with javascript
Hello, I am currently trying to add Javascript to change the html text of the block. For some reason the block does not want to accept/recognize the Javascript. Is there a reason for this? should a feature be turned on? Do I need to structure the Javascript in a unique way?
![](/s/cache/21/91/2191e9e2c4055fad7c95148424757a6c.png)
Hello,
Yes, HTML blocks support javascript, no changes needed. anything like this will work. If you continue to have issues, please open a support ticket and one of our support engineers can look at what you are trying to do.
<h1 id='test'>Test</h1>
[script]
let testTarget = document.getElementById('test');
testTarget.innerHTML = "New Test";
[/script]
*note script tags changed so they can be shown in this editor.
Joe Hansen
Director of Solutions Support
Blox Digital
Customer support service by UserEcho