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Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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+1
Started
We have a customer who insists that we publish our e-edition as a single PDF. Although we had done this for a few months, we are told by Customer Service that for the e-edition to work optimally we need to upload as individual pages, which we are doing no
This is Tim Howsare at The Pampa News.
0
Under review
Pin assets
It would be very awesome if we could pin assets FROM the asset. It would be very convenient for those assets that have moved out of the top story or other block because of time, but we want to "resurface" the asset in the block.
+1
Under review
Remove breadcrumbs from page
Is there an easy way to remove breadcrumbs from a specific page. I still want them for the majority of them, but would like to remove them on pages I scrape to get the "site template" (i.e. for things like e-mail templates and uPickEm contests). I know I can hide this in CSS, but would like to do it in BLOX
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Under review
Has anyone experienced content going live BEFORE their publish date?
Has anyone experienced content going live BEFORE their set publish date? We experienced a mess of content going live well before their intended publish date, and set off a bit of a firestorm in our newsroom. I have heard of this happening once at yet one other property, but I thought I'd ask around as I'm submitting a help ticket. It's a somewhat sketchy idea of a bug, especially considering embargoed content. We're going to attempt to test it again to recreate it.
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Email Weather Newsletter
Hi! We've been making a big email push lately and really want to create a morning weather newsletter that would include the day's forecast, then ideally link off to the weather page on our website. Are there any tools available for this in the current BLOX system, or has anybody come across a solution that works with the CMS?
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Secrets to social networking success with BLOX CMS
With approximately 1.317 billion users on Facebook, it’s clear that social media is here to stay. Growing your social network should be a key component of your marketing strategy, but it isn’t easy. You need publishing tools that make it simpler to post, share and create a community. Learn more »
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Answered
How to I search for articles with a specific byline in BLOX?
In the BLOX back-end, I want to search for all image assets with a specific byline. I think I remember a way to do this using the "Search Text" field, but I can't find any documentation to support this.
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Webinar: What's new in BLOX CMS
Christine Masters, director of product management, will review new and upcoming enhancements to TownNews.com's BLOX CMS. Topics will include:
- Using flags to reduce cache time and speed content delivery
- Editing content on mobile devices with BLOX Go
- Upcoming changes to automated thumbnails
- Automatically adding videos to AP articles
- New monthly webinar series
+1
Under review
Is there a way to schedule a report based on the dates and an ad campaign?
I know I can schedule ad reports on a daily, weekly or monthly schedule, but being able to run a report based on the start and end date of a campaign would be great too.
+2
Under review
Readers are creating user accounts without required fields. How does that happen?
http://docs.townnews.com/kbpublisher/Readers-are-c...
"BLOX Registration is capable of requiring specific fields - first name, last name, phone number, etc. - before a new registration request can be submitted. However, user accounts exist that do not contain the specified, required fields."
Really, REALLY wish you folks could find a way to fix this.
"BLOX Registration is capable of requiring specific fields - first name, last name, phone number, etc. - before a new registration request can be submitted. However, user accounts exist that do not contain the specified, required fields."
Really, REALLY wish you folks could find a way to fix this.
0
Under review
Documentation for business query rules
We are trying to use the Slideshow:Versatile block to try and pull in print-to-web ads from specific businesses in specific places on the site. We see the business query rules in the block, but can't find any documentation on how to use them. Is it based on business ID, priority, etc?
+1
Under review
Facebook Open Graph "Like"
Hello,
We were interested in the Open Graph tag article:publisher for our Facebook/website. Blox had the documentation, so we assumed that this worked.
http://docs.townnews.com/kbpublisher/OpenGraph-Tag...
After putting a ticket in, we were told that it was not functioning and we'd love to see this be available. We are interested in the "like" button that shows up on the articles, etc. to help our social media promotion.
Thank you,
Maunette Loeks/Star-Herald
308-632-9054
We were interested in the Open Graph tag article:publisher for our Facebook/website. Blox had the documentation, so we assumed that this worked.
http://docs.townnews.com/kbpublisher/OpenGraph-Tag...
After putting a ticket in, we were told that it was not functioning and we'd love to see this be available. We are interested in the "like" button that shows up on the articles, etc. to help our social media promotion.
Thank you,
Maunette Loeks/Star-Herald
308-632-9054
+1
Under review
Open links in new tab
Will TownNews engineer their sites to allow every asset the ability to open in a new tab or window?
0
Answered
Export user account information by date range
Is there a way to export account information for users who have joined during a specific date range? I'd like to be able to export our user account information periodically.
+1
Answered
How to create or find a URL to assign when creating a new form
Hello, I am hoping to create Blox forms to serve as preseason preview questionnaires for area football coaches. They will be able to plug in their contact info, comments on the upcoming season, and lists of returning players. Then we could use the Submissions area to retrieve the information.
I tried to create a form to start working on this concept. When I click on NEW FORM, I get a window asking for Form Title and URL. I put in a form title but when I click on the down arrow to select from a list of URLs, no choices are made available to me, just an empty box.
In the documentation, it states:
NOTE: When a new form is created, BLOX CMS will automatically create a URL and insert it into the URL tree relative to the URL that was selected above.
But it is not doing this. I can't get past the blank box where URL choices or a directory tree apparently should be. Also, I'm not allowed to type in a URL to see if the system will create it. So I can't get anywhere. How can we fix this? If it works I want to do many forms for our various coaches to use.
I tried to create a form to start working on this concept. When I click on NEW FORM, I get a window asking for Form Title and URL. I put in a form title but when I click on the down arrow to select from a list of URLs, no choices are made available to me, just an empty box.
In the documentation, it states:
NOTE: When a new form is created, BLOX CMS will automatically create a URL and insert it into the URL tree relative to the URL that was selected above.
But it is not doing this. I can't get past the blank box where URL choices or a directory tree apparently should be. Also, I'm not allowed to type in a URL to see if the system will create it. So I can't get anywhere. How can we fix this? If it works I want to do many forms for our various coaches to use.
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