Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Answered

Items that are not placed in a workflow should not automatically publish to the web

ab 1 year ago in BLOX CMS updated by Joe Hansen (Product manager) 10 months ago 1

When someone forgets to designate a workflow stage for a budget/story, it automatically publishes to the web. This is a very bad idea. Can it be changed??

Answer

I'm not sure if you still need an answer to this question, but if you are in Editorial/Assets, click on the setting panel on the right side. Under Asset Settings ->  general, the very first option is "Disable publishing on new assets". This sets all new assets into "Do not publish". You can then have your workflows uncheck the DNP field when the asset reaches that stage in its workflow.

You can also have imported content marked as DNP through the importers in Syndication.

Joe Hansen
Director of Solutions Support

Blox Digital

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Completed

How do I get items from a search to appear in order of publication?

mgross 11 months ago updated by Joe Hansen (Product manager) 11 months ago 1
Answer

You can use properties like &s=start_time&sd=desc to sort by start time in descending order.

This help doc provides all the search options that are available.

https://www.help.bloxdigital.com/blox_cms/design/blocks/level/advanced/search-queries/article_faeb4682-042c-11ec-a4da-130f937ea960.html

Joe Hansen
Director of Solutions Support

Blox Digital

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Video Indexing Issues

Jared F 11 months ago in BLOX CMS 0

Not sure if anyone noticed, but Google made a change in December that affected how and if videos were indexed. The change created a massive decrease in the number of videos indexed from our sites. Are we alone in this, or are you seeing the same thing?


Check this interaction out from Google support: https://support.google.com/webmasters/thread/248660820?hl=en


I'm baffled.

JPF


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Completed

Manual fix - poll question

Andy 11 months ago updated by Joe Hansen (Product manager) 11 months ago 1

I made an error in trying to change a function on a live poll. It reset the results back to 0. But I have the results at the time I made that error. Is it possible to manually restore the correct number with each choice?

Answer

Andy,

Unfortunately there isn't a way to edit the poll results.

Joe Hansen
Director of Solutions Support

Blox Digital

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Answered

Adding elements to multiple sites

Seth Bromley 12 months ago in BLOX CMS updated 12 months ago 2

What is the best (fastest) way to add a story element to multiple sites? Or transfer an element from one site to a sister site? Right now I have to create the element for one site, export it to my hard drive as a bpm file, then import it to the other sites. It's a clunky and time consuming process for those of us who manage sites for multiple publications. Is there any way to do this more efficiently?

+1
Completed

Feature Request: Require active subscription to post comments

Kevin M. Cox 7 years ago in BLOX CMS updated by rehman seowork 12 months ago 11

We're seeing a large increase in comment spam lately so I'd like to formally make the feature request for something that I know I talked to support about in the past. We require email confirmation when new accounts are created but obviously the spammers have automated their way around that.


I'd like an option to require an active subscription to post comments on the site. This offers numerous benefits to all Town News customers:


• Provides another perk or subscriber benefit to paying readers.

• Potential to increase Day Pass sales for those who aren't subscribers but really want to share their opinion or comment.

• Reduces comment spam to virtually zero.


I could see it being useful to allow this setting to be toggled per URL/section so that for example you could allow anyone to comment on obituaries but not news stories.


1. All of the items listed above.

2. Every day.

3. Every reader.


Please let me know if anyone has thoughts or questions!


Thanks,

Kevin

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Answered

How do I add a subhead to an asset?

Zoe 12 months ago in BLOX CMS updated by Joe Hansen (Product manager) 12 months ago 1
Answer

Zoe,

In the editorial Asset Editor, open your article and navigate to the "other" tab. You'll find fields for subhead, kicker, hammer near the bottom of the "miscellaneous" section.

Joe Hansen

Director of Solutions Support

BloxDigital

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Answered

Can't create polls

Maureen Reinert 1 year ago in BLOX CMS updated by Matt Baney 1 year ago 4

Is anyone else having issues creating poll assets? Every time we try to create a new poll we get the message "Preparing asset editor," and that's it.

Image 742

I'm wondering if this s something unique to us or is it a larger problem.

Answer

Hi Maureen - This appears to be a bug. Thank for your letting us know!  Please keep an eye out for release notes for a fix. 

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Alternative web statistics?

ShorthornAdam 1 year ago in BLOX CMS updated 1 year ago 2

Has anyone moved away from using Google for site analytics?  We are thinking about migrating to a service like Plausible.io which we pay for vs. using Google for free and giving them info about all of our readers.  Plus, managing it appears to be an order of magnitude simpler.

Has anyone made this change? Any feedback or other services we should look into?

+1
Answered

Can the Utility:Social Links module be updated with an X icon (instead of Twitter)?

ShorthornAdam 1 year ago in BLOX CMS updated 1 year ago 3

That's all!

Thanks

Adam

Answer

Hi Folks - 

This logo will updated in various locations throughout the frontend in our next FLEX template release.

Once ready, this release will be posted here: https://www.bloxdigital.com/releases/

I'm currently anticipating week of 9.18.23 Thanks for your patience!

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Remote work and on prem TCMS

Ashley 1 year ago in BLOX Total CMS updated by Cody Dyer 1 year ago 1

We have an on prem TCMS appliance and we are trying to figure out a feasible way to allow our page designers to work at home without requiring VPN. The internet lag seems to be the biggest hurdle but we also struggle with giving access to the shared files without VPN. Is anyone doing this successfully and wouldn't mind sharing the setup?