Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.


Notifier Rules seem to ignore Imported Syndication Assets.

Jeff Sebestyen 1 year ago in BLOX CMS 0

When I create a fresh asset and assign it to NEWS, a Notifier Rule will engage and post to social media.  However when I import an AP Article from Syndication and assign it to NEWS, nothing happens, no Notifier rules take effect.  


Social Media Image

Stacy 1 year ago 0

Is there a feature yet where you can add a different social media image? Most times what is posted is our Logo and we'd like to be able to create more engaging images.


Feature Request - Instagram Notifier

Catherine L. 1 year ago in BLOX CMS updated by Stacy Johnson 1 year ago 1

Good Day,

Writing to request the development of an additional feature to the existing Blox Community > Notifier tool - that is, adding an option to let users add Instagram social accounts and thus, push Blox articles to Instagram.


Have your newsletter open rates plunged?

Jesus Sanchez 1 year ago in BLOX CMS updated by Stacy Johnson 1 year ago 6

Hello. Beginning in the middle of December, the open rates on our newsletters composed on Blox and sent through Constant Contact have plunged from about 50% to the low single digits. This is only happening with the newsletters we create in Blox. The newsletters that we create and send directly from Constant Contact still have those high open rates. I've contacted Blox support and Constant Contact support but so far the problem continues. Has anyone else using Blox and Constant Contact faced this same issue?


Form Product - Is there a way to either hide price or set price to "0" or "Free"

Matthew 1 year ago in BLOX CMS updated by Glenn 1 year ago 1

Using product - Is there a way to either hide the price or set the price to "0" or "Free"?


Slug gets overwritten well after a story is syndicated

Lindy Ritz 1 year ago in BLOX CMS 0

We are noticing that after we syndicate a story between our market sites (and we update the slug on our side for our own search queries) - the slug will revert to its original format at some point along the way.

If a syndicated article gets updated from its home site, should the slug also syndicate again if its updated? Or is there a way to disable that?


Form submission feature request

Lindy Ritz 1 year ago in BLOX CMS 0

When a reader submits a form with a photo attached, is there no way to automatically 'send' that file into BLOX, rather than have to download it and re-upload it? Its always seemed like an extra step.


Anyone with experience embedding tableau data/displays?

D Sackett 1 year ago in BLOX CMS updated 1 year ago 1

Does anyone have any experience embedding interactive graphics from Tableau? We tried using an embed code in ah HTML asset, but the asset freezes and will not save. Is this something that has to have a design block set up?


why are my future pages going up on our E-edition

scott poteet 1 year ago updated by Joe Hansen (Product manager) 1 year ago 1

Please submit a support ticket so that we can address this issue for you.

Joe Hansen

Director of Solutions Support

Blox Digital


html block wont work with javascript

eveningpostdev 1 year ago in BLOX CMS updated by Joe Hansen (Product manager) 1 year ago 3

Hello, I am currently trying to add Javascript to change the html text of the block. For some reason the block does not want to accept/recognize the Javascript. Is there a reason for this? should a feature be turned on? Do I need to structure the Javascript in a unique way?



Yes, HTML blocks support javascript, no changes needed. anything like this will work. If you continue to have issues, please open a support ticket and one of our support engineers can look at what you are trying to do.

<h1 id='test'>Test</h1>


let testTarget = document.getElementById('test');

testTarget.innerHTML = "New Test";


*note script tags changed so they can be shown in this editor.

Joe Hansen

Director of Solutions Support

Blox Digital


Wishlist: More customizale forms

W. Rags. 6 years ago in BLOX CMS updated by wade 1 year ago 1

Currently all our forms look the same.  Text block at the top, one to 4 pages of fill in the blanks, then submit.  IT would be nice to be able to add HTML, Text, images, etc to the form, as well as having thte ability to have some custom CSS set up to allow for different styles for the forms.  Rounded corners, differing borders (fieldsets), background images, example images, etc all come to mind right away.

As basic as the forms are, they look HORRID in this modern day and age of the internet.  They look like HTML3 level forms, even though you offer HTML5 input items.

We want to be able to customize as much as possible with CSS, as well as have VARIABLES in the Submission and Custom Variable areas.  Something like $DATE, $REFERRER, $LOGINID, etc.  These would be server-side supplied, not something passed to the server to be processed, and would be only available on the last page of any form, at time of final submission. 


If we could drag and drop images from "Child Assets" to the "Teaser" section just like you can with the "Body Copy" section, it would help with workflow.

ryan herzog 1 year ago updated by Lindy Ritz 1 year ago 1

In fact, if you could do that with all relevant tabs, that would be nice. For my workflow, I need to add teaser photos and 9 time out of 10 that's the first child asset attached to the article. I know Social media and the website may automatically add the child asset on the website without needing a teaser, but it's best practice to do it anyway to avoid those awkward automatic crops the system sometimes does. As of now, I need to go into the child asset, copy the slug and then go to the teaser section where I have to "Copy from another asset," paste the slug and select it that way. This would really cut down on clicks if I could just simply drag and drop/


Facebook comment plugin

Dave Von 5 years ago in BLOX CMS updated by tr tez 1 year ago 13

In the event that anybody else runs into this problem, we identified an issue a few weeks ago where the Facebook comment plugin on our website, GazetteXtra, developed a bug that prevents users of iOS mobile devices from posting comments.

I filed a ticket with Facebook development and was told they have no plans to fix this bug. There is at least one other Town News site, stltoday.com, who identified the same issue as us.

We're going to look at other options for commenting on articles.



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Improving site speed

Carl Appen 1 year ago in BLOX CMS 0

Hey folks! Does anyone have tips on improving your BLOX site's load speed? We just get crushed in our Google Search Console report for core web vitals. I did look for previous threads on this topic but the last one was 7 years ago. Safe to say things have probably changed since then.