Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

+1

Amber alert option

Shawn Willmon 7 years ago in BLOX Total CMS updated by Robert Armstrong 7 years ago 1

It would be nice to have an option to push a story for an Amber Alert in the area to the site.


+2

Feature request: Reader blogging platform

Thomas Martinez 7 years ago in BLOX CMS updated 7 years ago 4

How many of you would welcome a more robust "article submission form" to use as a reader blogging platform? I'm talking about the same functionality of the story asset, with hyper links, ability to submit multiple photos and place them in the text where needed, etc. 


I have seen a few requests for hyperlinks and other stuff in the "article submission form," but I think full functionality would be welcome.


Our only other option would be to open part of our admin to readers, and we really don't want to do that as that will bring in a whole other set of problems.

+1
Under review

Feature request: Import unlisted YouTube videos from owned channel

Erica Smith 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 1

YouTube is working with publishers — there's a whole YouTube for Publishers program. It's also our video player, so we upload and monetize all videos through YouTube. That works great on videos that we create — we upload them and publicly publish them. We also use AP video. We can add (and monetize) the video to our site through YouTube, but not to our YouTube channel. The easy way to do that is to add those as unlisted videos. 


Syndication pulls in YouTube feeds; very handy. But only public videos. The API that Town News uses searches YouTube, similar to a user searching YouTube, so unlisted videos are invisible. To add unlisted videos to Blox, I have to manually create a YouTube asset. 


Is it possible to change that a bit so that unlisted videos on my YouTube channel also can be imported? 

0
Under review

Help with Calendar Query Rules

Marshall Hopkins 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 3

Can someone help me find the accepted values for calendar query rules with dates? For example, I can see that for the rule "Creation Date/Time" I can Choose an exact date, say "Feb 1, 2018" but I also see that we are using "Today" as a value in some places. Where is the documentation for all the accepted values for these rules? Can I write "Tomorrow" or "Today +7"? 


this Calendar Query Rules doesn't seem to have it.

0
Completed

Vote now: Local Media Association R&D Partner of the Year

Cherry Wolf (Marketing specialist) 7 years ago updated 7 years ago 3

Exciting news! TownNews.com made the final list for the Local Media Association R&D Partner of the Year. Now, the voting begins.Our mission every day at TownNews.com is to help our partners grow digital revenue and audience with our tools and technology, and we would love your vote and support for this honor. Thank you. 

+3

Add Mailchimp preferences to User Dashboard

phumes 7 years ago 0

We currently use Mailchimp to send and manage our email news blasts. Our subscribers are limited to updating their preferences within mailchimp settings. We would like to add a feature to our User Dashboard (“townnewssite”.com/users/admin/) so that users can manage their Mailchimp preferences, like what is available through Constant Contact.


We need this implemented because we prefer the use of Mailchimp vs Constant Contact for its usability and design capabilities. It has become a burden for our readers to manage two different accounts and our newsroom would like to move towards more streamlined personalization features. We anticipate this improved personalization will make our users turned newsletter subscriber into paying members, which will increase our happiness with the capabilities of TownNews CMS :)

+1

Feature Request: Minify CSS/JS on the Fly

Robert Dundon 7 years ago in BLOX CMS updated 7 years ago 1

Let's say we have some CSS and JS in the global skin and UTL components. It's on the CDN as the other JS/CSS files as Core TN stuff. This works great!

However, can there be a way to access a minified version of those files? For example, if we have a file in global in resources/scripts/somefile.js (which would translate to something like https://bloximages.newyork1.vip.townnews.com/example.com/content/tncms/live/global/resources/scripts/somefile.js on the CDN) can we have a minified version like https://bloximages.newyork1.vip.townnews.com/example.com/content/tncms/live/global/resources/scripts/somefile.min.js ?

Just a humble idea by me. Thanks!

0
Answered

Too Many Requests

Rob Snodgrass 7 years ago in BLOX CMS updated 7 years ago 2

Our organization uses VDIs (virtual desktops) hosted in Microsoft Azure as our means of doing business.  The site looks great in the VDI without any issues whatsoever. When I click the login link, I receive the login screen.  However, when I submit my credentials the server returns with an HTTP 429 error.  "Too Many Requests"


Is there anyway to avoid this message? Perhaps the system thinks that I (along with all other Azure traffic) is the same individual attacking the CMS? Is there a way to relax this restriction so we can avoid purchasing physical machines?


Thanks

Answer
Christine Masters 7 years ago

Hi Rob!


I spoke with our systems department about this - it seems as though that server is being flagged as a bot (we have many rules in place to help protect sites from invalid traffic, attacks, or bad bots). If you submit a ticket to our Customer Support department, they can work with you on possible ways to identify your requests so they are not throttled. Let me know if that makes sense! Thanks!

0
Answered

Is the Associated Press Channel supposed to flow in stories automatically?

Jeff Sebestyen 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 3

I have an AP Channel set-up.  Are these stories supposed to flow into my site automatically?  Do I need a JOB setup?   My intention is to have a small widget that flows in AP stories dealing with NBA.  

Answer
Christine Masters 7 years ago

Eva from TownNews did indicate to me that along with an AP Channel..you will also need an "Importer" setup.  This should not be confused with "Jobs".


Further Reading:  How Do I Create an Importer To Automatically Pull in Syndicated Content?

0

Request: Scrolling skyline region

Sean Ignacio 7 years ago in BLOX CMS updated 7 years ago 0

We are trying to sell our masthead banner ad space, but advertisers frequently ask to have it scroll with the page.


We would like to be able to use the Skyline Utility Region while the Navigation option is set to Fixed on Scroll, and have the option to allow any custom blocks in that region to also scroll with the navigation header (above it).

0
Completed

Webinar | How the Better Ads Standards will matter to your bottom line

Cherry Wolf (Marketing specialist) 7 years ago in BLOX CMS updated 7 years ago 2

Webinar recording now available.

How the Better Ads Standards will matter to your bottom line

Image 374

Digital advertising is about to get even more complicated. In an attempt to make ads less annoying for users, Google Chrome browsers will begin broadly enforcing the Better Ads Standards on February 15th, 2018. At our February customer webinar, Phil Pracht, revenue product manager, Christine Masters, director of product management, and Stevie Longwith, Ad Ops program manager, discussed these new digital ad requirements and the steps you need to take today to keep your ad revenue flowing.


Topics included:

  • An overview of the Better Ads Standards and how they apply to BLOX CMS sites
  • The impact of Chrome Ad Filtering on ad servers—including BLOX Ad Manager

  • How to use Google’s Ad Experience Report to help you understand if your ads violate the Better Ads Standards

  • . . . and more!

Ready to learn how you can comply with these new rules and keep your ads from being blocked? Webinar recording now available.

0

Hearken, Groundsource, and the LenFest Institute grant - does BLOX integrate?

Jay Allred 7 years ago in BLOX CMS updated by Maureen Reinert 7 years ago 1

Does anyone have any experience integrating Hearken or Groundsource with BLOX?

You may have heard, but in case you haven't, The Lenfest Institute for Journalism is offering a 650k grant to help newsrooms deepen engagement with audiences using either of these tools.We are considering going for the grant, but I am having a hell of a time getting anyone from TN / Blox to tell me if the tools will work inside our system. 


Any experience or confirmation from the mother ship?


 

0
Answered

How does one configure a block to display on mobile only?

Kathy Kolb 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 1

How does one configure a block to display on mobile only? I want to add a block that will only show on a mobile device. 

Answer
Christine Masters 7 years ago

Hi Kathy! It is easy! We use Bootstrap visibility classes. Check out this doc:


https://help.bloxcms.com/knowledge-base/applications/design/blocks/block-library/flex/article_2f9477c8-1456-11e5-a457-2bb4bc70118d.html


So in this case, you would add visible-xs (for just smartphones, mostly) to the "CSS class" area of the block.

+1

Animated GIFs used to work

Aidian 7 years ago in BLOX CMS updated 7 years ago 2

I used to be able to run animated GIFs in stories, and on section fronts/homepages IIRC.  But trying to do one Friday and another today and they're not displaying.


Did something change, or am I finally going crazy?

0
Answered

I have no Associated Press selection in channel manager settings.

Jeff Sebestyen 7 years ago in BLOX CMS updated 7 years ago 2

I am attempting to follow the instructions from How Do I Set Up an Associated Press Syndication Channel? but when I create a channel, I do not have an AP option.  Only CNN, Blox, RSS, and YouTube. 

Answer
Christine Masters 7 years ago

Hi Jeff!


You'll need to send a ticket to our Customer Support team, and ask that you have the "entitlement" for Associated Press installed. They will send it through our permission system and it will add this software to your site. AP has asked that we keep track of who is using their software in this way.


Once installed, you'll need your AP username and password, and then it will provide you with the feeds to which your account is authorized.


Hope this helps! Thanks! =)