We've gotten several complaints about the login not recognizing the user on mobile (but they login fine on desktop).  We've discovered that mobile auto-save and auto-correct is mostly the problem.  Here are the problems we've helped our customers with:
1) Often times there will either be a leading space or trailing space in the username or password. This will fail every time.

2) Sometimes mobile will capitalize the first letter or auto-correct and again will fail the login.

The biggest problem with this is that many of our subscribers don't realize it's happening - and even with our assistance have a hard time trying to un-capitalize a letter (it will keep happening), or to back space to get rid of spaces.

This feature would help many of our users, and prevent them from getting frustrated and unsubscribing. We get 3-4 calls or emails a month on this right now.

This feature would help across the board - and would help every-time someone logged in. 

I'm very curious if other newspapers get this complaint as often as we do?  If so, how do you combat it, besides trying to walk the customer through it?

Thank you!

I've heard a few people who've called for other reasons complain about the new e-edition being too sensitive on mobile. When I tried it I found the swipe is too sensitive. For instance if you're trying to pinch to enlarge it's very easy for the system to interpret that as a swipe and advance the page.

In my experience it seems like any horizontal swipe of any distance changes the page. So if while you're trying to pinch you inadvertently swipe to the left or right before starting the pinch the page will change.

Can anything be done to make it not so sensitive? Maybe require a longer swipe distance to advance?

When users change credit cards or have new ones issued when they reach their expiration date,  it creates a problem when it's time for a subscription to auto-renew. It would be helpful if the Blox CMS system stored credit card information and allowed a user to go into their Dashboard and change it, just like they can change their email address or their password.

I figured I'd post this here before I sent in a ticket. Has anyone ever experienced the Facebook comment count being incorrect in a summary block?

The Town News system already displays comment counts in both the Facebook code and the Town News comment counter. This feature should be extended further to allow the "Most Commented" widget to track these counts as well. Since the system is already counting these using the built in Town News counter, I would imagine this type of request should be a small step forward.

TownNews.com and Field59 will be at the NAB Show next week with special guest Anchorman Ron Burgundy, ready to talk about all things video!

Will you be there? Let us know! Stop by South Upper Hall Booth SU14614 for your chance to meet our team and the Anchorman himself!

Take a pic and post to social with the #StayClassyNAB hashtag, then head across the aisle for a bite and a beer in the Draft House. It's new this year, and we're lucky enough to be right next to it for 4 whole days!

We are just now experiencing our first round of failed annual subscription renewals for our membership program. 

Users whose cards have changed or whatever are calling and requesting help to renew their memberships (YAY!), but we are struggling with figuring out best practices within BLOX.

• Is there a place where users can update their payment method ala Amazon or eBay?
• If yes, where?
• If no, how do your reps handle these issues? Setup new subscription?
• Is there a renewal button we are missing within BLOX?

I'm trying to get a clickable hyperlink to show up inside photo captions. It seems straightforward to add hyperlinks to the caption while in the back-end asset editor, but when I view the asset from the front end, the link will not be clickable. I just get the plain text.

I thought it might be a browser issue but it happens in both Chrome and Firefox.

So for example, on our site, we have a centerpiece headline, photo, summary text and related links ... it would be cool if there'd be a way to have the gallery arrows added to the top-right hand corner of the photo then, when a user clicks on the arrow, the a full-screen gallery would appear. I think it would allow for a lot of good interaction directly off a page that gets a ton of traffic. This something others have asked about?

We recently discovered that you can get around the TownNews paywall on our site by simply disabling cookies. I have also tested this on other TownNews sites and found that to work there as well. Is there any way we can set up the paywall so that if cookies are blocked, the user automatically has to sign in if they aren't already? Or some other deterrent that if the user disables the cookies that they aren't reading our site for free?

Right now, when I am viewing only enabled ads in Marketplace / Banner Ads and I click 'Export CSV', it downloads data from all times.  

Is this meant to happen, or is this a glitch?

I am looking to quickly print out current banner ads to give to a supervisor, but this method give me 5 years of data instead.  I resort to using screen shots.  I just want to report it if this is an issue.  Other Wise I would like the Export CSV to provide me only what I have check marked.  

Got a heads up on this change earlier: https://help.bloxcms.com/knowledge-base/releases/software_releases/image_418c9b9d-c5c1-5c36-b720-7be8da6ed52b.html, where Font Awesome will be upgraded to Font Awesome 5.

Font Awesome 5 seems to have 3 styles (besides brands),  Solid, Light, and
Regular.

Is Bl ox CMS going with a particular style? Or are they going to allow site admins to pick within custom properties or something likethat?