Sorry to hear you lost a subscriber. Some people are just stubborn and against any change at all. It would be nice to have a video tutorial. Unfortunately I doubt people would even watch it. People's workflow for change is:

Step 1: Notice change
Step 2: Rant

I'm probably being ageist(or whatever it's called) but in my experience it's the older demographic that is the most vocal. And I understand their point of view but change isn't anything we can stop or slow down for people who don't like it.

We had that issue. I just went in the stylesheet and added this:
#blox-story-photo-container h3 {display:none;}

But you have to have style template access. If you don't you can get customer support to add it. Just submit a ticket.

The biggest thing for us was when people when ballistic when they couldn't view the full page of the paper. Once I explained that all they had to do was click "View Page" it appeased their anger. But as far as writing an article, we didn't do that. I wrote a DETAILED article telling people how they could merge their online subscription from our old system to BLOX and even made it bold on the home page, but I think 9 out of 10 people either ignored it and called anyway or didn't even see it.

If you do write an article I would take screen shots and put arrows with descriptions on them to explain the process.

I've found that if you go to your website on your phone and change the site to the full site(not the mobile site) then log into the back-end of BLOX you can see the full back-end and not just the mobile version. You may have to refresh the BLOX window a few times but it should eventually work. It's pretty annoying to navigate because it's so small, but it's a lifesaver if you really need the back-end and aren't near a computer.

It would be nice to have a few more options in the mobile BLOX back-end than just the body, section tags, breaking flag, etc. That would minimize the need to view the full desktop back-end.

That's an interesting article! I'm also interested in this as it's probably the next big problem facing online journalism. All you have to do is search for the growth of ad blockers over the past few years to find that it's skyrocketed. I think we content providers are part of the problem though, with page curls and other intrusive ads. We were having a conversation about some expandable ads our salespeople sold. While they said the advertisers love expandable ads we all agree they're pretty intrusive. So it's a fine line we have to walk between attracting advertisers while not annoying our readers.

But that's very interesting about blocking people who don't subscribe but use ad blockers.

So if there were a mobile-crop option to allow us to crop it like the image below, that would be awesome.

This may be a better example because the focal point of the photo is at the bottom which is cropped out by the tablet version. At the bottom of the image you should be able to see the workers. The photo doesn't lose it's relevance but it doesn't quite make the same impact as it would if you could actually see the people in the photo. But if the focal point was at the lower half of the photo it wouldn't look very good.
http://www.thebrunswicknews.com/mobile/
(Same type block, different site)







This is the full photo...