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Answered

Anyone else getting spammed on form submissions?

Elizabeth Stephens 4 years ago in BLOX CMS updated by Joe Hansen (Product manager) 1 year ago 16

We have been getting tons of spam submissions via a feedback form on our site. It's regarding CBD and vaping stuff. TownNews says it's people submitting so a spam filter or recaptcha wouldn't stop it. But just curious if others are seeing anything similar. Ours just started in the last month.

Answer

Folks, we have a software release going out monday that will remove the file links from Form submission receipts. This will effectively remove the use of forms as a shadow File Storage system. This should hopefully reduce this issue. There will be some additional functionality coming for removing things in the admin, but that is pending further development.

The issue with Captchas or putting forms behind user login is that these are actually real people, so they can answer those captchas.

TownNews Director of Solutions Support

0

Feature Request: Form Submission -> Form Views Delete Button

Rick Simpson 1 year ago in BLOX CMS 0

It would be nice to have a Delete button on the Form Viewer in order to mark a form submission for 'deletion'

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+1

Feature Request: Hard delete for file attachments on form submissions

Rick Simpson 1 year ago in BLOX CMS 0

People (and spammers) can upload the oddest things when file attachments are allowed on a form submission.

Since these file attachments can be viewed by anonymous users on the internet it would be nice to have a hard delete method available in the Form Submissions area of bloxCMS.

+1

Feature Request: Add word wrap ability to HTML Block Editor

Jeff Sebestyen 1 year ago in BLOX CMS 0

It's not often that I need to edit HTML on Blox, but when I do it would be very useful to have the option to word wrap so I can see my code while making quick edits. At the very least a Maximize button would be cool too. Of course if I am doing more vigorous work I would use a 3rd-Party notepad; however I find myself using this HTML block more and more often. Thanks for your consideration. I have placed a prototype image below.

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+6

Separate alt text field for images

Gerri Berendzen 2 years ago in BLOX CMS updated by Elizabeth Stephens 1 year ago 2

Can you add an field for alt text in images? Right now, the system picks up the title as alt text, but we want to use alt text that is more detailed than a title would be. I know people have asked for this in the past. What's the status?

+5

Ordering Pinned Assets

Hi everyone! 

We've been kicking around an idea for pinned assets and I'd love to get your feedback.  


Presently, and as you may already be aware, pinned assets default the top of a block. Multiple pinned items can be sorted / reordered. 


We're considering a feature that would allow designers access to drag/drop pinned assets to whichever order they want in a block, i.e., pin a single item to the third position as opposed to the top (default). 

We're looking for feedback! 


Have you struggled with this before? 

Would you use this feature? 

+2

Feature request: update RSS sorting to allow update time.

Laura 7 years ago in BLOX CMS updated by Joel Kight 1 year ago 1

It would be ideal to be able to sort feeds on last updated time in addition to publish time. We use RSS feeds to serve content to our mobile apps and often times we have a story that is published and updated throughout several days/weeks. For example, a high-profile trial.

0

Tracking subscriptions in BLOX from a specific event

theag 2 years ago in BLOX CMS 0

I am opening an event for Street Fairs/Community Event tables were we talk about the paper and offer a deal for customers to subscribe. I need to track this separately from other subscriptions. Is the promo code field the best bet? Can I set up the promo code without a discount? Has anyone done this successfully in the recent pass? We are also just setting up access IQ +. Thanks, Thea Giardina, www.newjerseyhills.com

ps: we have 13 papers that cover 4 counties so tracking is important

+2

AdOwl - Manual Approval Email Customization

Aric Loomis 2 years ago in BLOX CMS 0

I know every who is manually approving these AdOwl orders has experienced clients requesting receipts because the Approval email is lacking vital information.

This is what our client receives in the Approval email:

————————————

"Subject: Your ad order #7 has been approved

Your ad order #7 has been approved.

The ad will start on Jun 8, 2022, 12:00 AM.”

————————————

Do we see a problem here?

I submitted a ticket to TNews and was told to copy/paste or write into the popup all the information that I needed. This is not conducive for a business to manually copy/paste or write transaction information for every single order "for something that should be already there.”

Some clients cannot submit this to Accounts Receivable the way it is currently written and there is no way to generate a true receipt for them. I currently have to pull up their order and print it as a PDF and email it to them stating that this is all I can produce, all because the Approval email lacks the vital information needed.

I replied back to TNews to gain access to the email template for editing or have them edit the current email to look more professional. I learned that we were not the only ones that have requested this feature and to submit a request ticket since they were unable to give me access to the template or make the changes required.

Below is a sample of what the default Approval email should look like.

—————— sample ——————

Hello (First Last Name shortcode),

Your ad order ID (ID# shortcode) for the amount of ($ amount shortcode) has been approved and will start on (order start date shortcode) and will end (order end date shortcode).

Please keep this email receipt for your records

Thank you,

(Business Name Shortcode)

(Contact Number Shortcode)


————————————————

As you can see the above format covers:

  • Client/Business Name
  • Order #
  • Cost
  • Run Start Date
  • Closing statement
  • Business Name (Branding shortcodes)

I truly believe all your clients would love it as well because it covers all the vital information needed for a receipt and cuts down on the wasted labor hours making a custom approval email.

Note: Upon writing this I found a similar post dating back 5 years and I was flabbergasted to learn that it was still under review.

+6
Under review

Customization options needed for automatic emails

Kevin M. Cox 5 years ago in BLOX CMS updated by Stacy Johnson 2 years ago 13

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

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Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

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BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

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Answer
Christine Masters 5 years ago

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.

+1

Topic Pages Examples

Jason Schaefer 9 years ago in BLOX CMS updated by Tom Houston 2 years ago 1
Does anyone want to show off how they are doing topic pages with BLOX. We are just getting started and wanted to see how our fellow BLOX papers are doing it to get some ideas.
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Answered

White eEdition screen of non-enlightenment

Nic Stevens 2 years ago in BLOX CMS updated by Diana Coop 2 years ago 8

Does anyone else have subscribers that are experiencing issues with the eEdition where they go into it and they just get a white screen? We've got about 15 now. Tried different browsers tried resetting passwords. Development is looking at it but I didn't know if it was just us. 

Answer

Skye, your ticket had to do with a customization you had for a page title text macro that was bleeding thru to some javascript functions. We've made the change to fix this for your site.

Thanks,

Joe Hansen

TownNews Senior Solutions Team Lead

+5

Instagram in Broadcast channel

dcoop 7 years ago in BLOX CMS updated by daniel buford 2 years ago 3

I would love to have Instagram added to the Broadcast channel with the ability to scrape a child asset photo from an article asset. We've found that there's never enough time to take the extra steps to post into Instagram independently.   

0

Feature request: Allow subscribers to share articles

Bob Rose 2 years ago in BLOX CMS 0

This has come up before, but was a good suggestion from one of our subscribers via twitter.
Is there a way that would allow subscribers to share articles that would not be subject to paywall? This could turn our subscribers into real ambassadors for our sites. NYT and WaPo allow subscribers 10 shares a month and remind them of that benefit each time they share. 

https://twitter.com/FlappyMcB/status/1516470200157224964