Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0

ARTICLES DISAPPEAR CONSTANTLY ???!!!!!!!!!!!!!!!!!

Randi May 2 years ago in BLOX CMS updated 2 years ago 2

tell me why why why if i put an article in another article, it disappears from the home page???? seriously. Where is my story.

0

Insert an image in a table cell

twobordercollies 2 years ago in BLOX CMS 0

How do you insert a image into a table cell?

0

Webinar: How to give your email newsletters a fresh new look for 2023

Cherry Wolf (Marketing specialist) 2 years ago in BLOX CMS updated by Crindalyn Lyster 2 years ago 1
Watch the recording

Image 726

Increase your open and click-thru rates by changing up your newsletters for the new year. At this customer webinar, our panel of TownNews experts—Stacy Johnson, product manager, Doug Green, senior trainer, and Sarah Falkowski, design team lead—help you get the most out of your BLOX Email Reach templates.

We’ll cover how you can:

  • Build a test page to see how an email will look before you hit send.
  • Make smart design choices and customize blocks to create more impact.
  • Switch up the feel of the email by changing page customization settings.
  • Best practices for breaking news, daily digest, and other automated emails.
  • And much more!

Watch it now.

0

Feature request: Edit subscription status and/or start date

Diane Cartwright 2 years ago in BLOX CMS 0

It would be very helpful to be able to edit a subscription's start date, status or both. I used to be able to change the status to Disabled to temporarily remove access from a user, but that feature no longer works.

We have several "snowbirds" who want to pay in advance of their requested start date for their online subscriptions. I like to process those orders through Blox so that confirmation emails are automatically sent and their orders are entered into the system ready to go. The problem with doing this now is that the person receives immediate access to the site, and the only way to temporarily remove that access is by changing the expiration date to an expired date. If I could change the status to Disabled or change the start date to their requested date, the problem would be solved.

Answer

Peggy,

You should open a customer support ticket when you have issues, the community forum is not the place to look for support.

support.townnews.com would be where you submit your ticket with all your details, including your domain and the publication you are trying to upload.

thanks,

Joe Hansen

TownNews Director of Solutions Support

0
Answered

I am having trouble with posting an e-edition.

Katelyn Mary 2 years ago in BLOX CMS updated by Joe Hansen (Product manager) 2 years ago 1

I am having trouble with an e-edition. I have sent the files twice and nothing is showing up on the back end. Can anyone help with this? I use to be able to push the job manually but I can't find that option anymore. Help? 

Answer

Katelyn,


You should open a customer support ticket when you have issues, the community forum is not the place to look for support.


support.townnews.com would be where you submit your ticket with all your details, including your domain and the publication you are trying to upload.


thanks,

Joe Hansen

TownNews Director of Solutions Support

0

Un-escaped ampersands in media URLs in google_newsstand feed

Sam R. 2 years ago in BLOX CMS 0

BLOX seems to have a bug where ampersands in media URLs are not escaped in the altf=google_newsstand version of the feed. The altf=verve_full version has them escaped properly with "&" but not the google_newsstand version. This causes it to fail XML validation and not get parsed by feed readers.

TownNews: I see you have fixed this issue in previous software releases for other feed versions (https://townnews.com/releases/software_releases/flex-templates-software-release---tues-sept-25th-2-00-pm-cdt/article_2abe4da6-bda8-11e8-a444-7f76286bc38c.html and https://townnews.com/releases/software_releases/blox-template-release---oct-7-2014---oct-9-2014/article_c46fb2fc-4d70-11e4-93ab-afa78a5be736.html) but it still needs to be fixed for google_news feeds.

+1

Chrome login

Husteada 2 years ago in BLOX CMS updated by Rick Simpson 2 years ago 1

Using Google Chrome, blox requires I re-authenticate the browser with every login instead of recognizing this is a device/browser I have logged in from before and am going to log in from regularly. Can you please patch this bug?

0

Feature Request: Form Submission -> Form Views Delete Button

Rick Simpson 2 years ago in BLOX CMS 0

It would be nice to have a Delete button on the Form Viewer in order to mark a form submission for 'deletion'

Image 721

+1

Feature Request: Hard delete for file attachments on form submissions

Rick Simpson 2 years ago in BLOX CMS 0

People (and spammers) can upload the oddest things when file attachments are allowed on a form submission.

Since these file attachments can be viewed by anonymous users on the internet it would be nice to have a hard delete method available in the Form Submissions area of bloxCMS.

+1

Feature Request: Add word wrap ability to HTML Block Editor

Jeff Sebestyen 2 years ago in BLOX CMS 0

It's not often that I need to edit HTML on Blox, but when I do it would be very useful to have the option to word wrap so I can see my code while making quick edits. At the very least a Maximize button would be cool too. Of course if I am doing more vigorous work I would use a 3rd-Party notepad; however I find myself using this HTML block more and more often. Thanks for your consideration. I have placed a prototype image below.

Image 715

+6

Separate alt text field for images

Gerri Berendzen 3 years ago in BLOX CMS updated by anonymous 2 years ago 2

Can you add an field for alt text in images? Right now, the system picks up the title as alt text, but we want to use alt text that is more detailed than a title would be. I know people have asked for this in the past. What's the status?

+5

Ordering Pinned Assets

Hi everyone! 

We've been kicking around an idea for pinned assets and I'd love to get your feedback.  


Presently, and as you may already be aware, pinned assets default the top of a block. Multiple pinned items can be sorted / reordered. 


We're considering a feature that would allow designers access to drag/drop pinned assets to whichever order they want in a block, i.e., pin a single item to the third position as opposed to the top (default). 

We're looking for feedback! 


Have you struggled with this before? 

Would you use this feature? 

+2

Feature request: update RSS sorting to allow update time.

Laura 8 years ago in BLOX CMS updated by Joel Kight 3 years ago 1

It would be ideal to be able to sort feeds on last updated time in addition to publish time. We use RSS feeds to serve content to our mobile apps and often times we have a story that is published and updated throughout several days/weeks. For example, a high-profile trial.

0

Tracking subscriptions in BLOX from a specific event

theag 3 years ago in BLOX CMS 0

I am opening an event for Street Fairs/Community Event tables were we talk about the paper and offer a deal for customers to subscribe. I need to track this separately from other subscriptions. Is the promo code field the best bet? Can I set up the promo code without a discount? Has anyone done this successfully in the recent pass? We are also just setting up access IQ +. Thanks, Thea Giardina, www.newjerseyhills.com

ps: we have 13 papers that cover 4 counties so tracking is important