Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
+1
Under review

Facebook comment count

Nick 9 years ago in BLOX CMS updated by anonymous 5 years ago 8
It seems like the comment count when using Facebook comments don't display the number of comments when viewing a list of assets in a block like "asset index: headline list" or "asset index: main index." It would be really nice to be able to display the number of comments to encourage readers to check the comments others have left. I know sometimes I will click on an article even if I know the story just to see what other people are saying.
Answer
Michael Becker 9 years ago

TownNews actually rolled out a comment count for Facebook, so I rolled back my customizations. Your comment dashboard would be at https://developers.facebook.com/tools/comments/YOUR_APP_ID_HERE

+7
Under review

Elections 2020 - what would your media organization want?

Joe Hansen (Product manager) 5 years ago in BLOX CMS updated 5 years ago 12

We are considering building a new "simple" elections platform for the 2020 election cycle and beyond. This would be more streamlined and easy to use than the old Election Stats, and would include AP election data for state and national elections, leaving you to focus on local. You'd still need to update your local race results as often as you want to make them available for your visitors, but the state and national would be automatic.

I'd love to hear your feedback and thoughts on what you would like to see. Is this something your site could use?

What functionality would you want in such a product?

How are you currently handling election results?

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Webinar | Meet SmartSend: Offer advertisers an easy, low-cost way to connect with their customers

Join us on March 5th @ 10:30 AM CDT

At our March customer webinar, we’ll introduce SmartSend, an all-new text and email marketing app that allows your clients to easily send instant, direct messages to their customers. Your advertisers will love the outstanding response rates that text messaging provides—you'll love the effortless upsells and new digital marketing revenue stream!

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Topics will include:

  • An overview of SmartSend, an intuitive app that your clients can use to send texts and emails to their customers. It’s as easy as posting to social media!
  • Success stories from businesses who are using SmartSend to send offers, coupons, invitations, and more.
  • How you can start using SmartSend to easily generate NEW revenue from local advertisers.

Ready to get started? Join us on March 5th at 10:30 AM CDT.


Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.

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Completed

Webinar | Upgrade your email newsletters with our FREE optimization service

Cherry Wolf (Marketing specialist) 5 years ago updated 5 years ago 1

Webinar recording now available

Upgrade your email newsletters with our FREE optimization service

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When it comes to audience engagement, email is still tops. But how do you know you’re getting the best possible results from your email newsletters? At our February customer webinar, Tim Turner, director of content and data services for TownNews, introduced a new, FREE optimization service that will help you deliver real results with ultra-engaging email campaigns.

Based on proven best practices, our team will work with you to:

  • Double your existing newsletter signups (on average)
  • Increase email opens and clickthroughs with new, optimized templates
  • Create newsletters that appeal to a variety of key target audiences
  • Maximize your local and programmatic advertising strategy

Ready to get started? Watch it now.

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Blox Now App story list does not refresh automatically.

Jeff Sebestyen 5 years ago in BLOX CMS 0

I have been noticing that on the Blox Now App, a story will not show up unless the user either force closes the app, or manually refreshes the feed by hitting the refresh button in the menu.   

I had a story post to Blox at 1:13pm.  At 2:15pm I opened my app and the article wasn't there.   I had to manually refresh my feed.  I realize some operating systems put background apps to sleep under different variables and behaviors my differ.  I do not expect a typical user to force close an app or have to manually refresh the feed.  

I would like a feature request for future versions to refresh the users feed after a certain amount of time whether the app is open, closed, or asleep in the background.  

+5

Search by author

Mike Stickler 5 years ago in BLOX Total CMS updated 5 years ago 1

Ugh!!! - There needs to be a way to search for assets based on who's working on it that is not tied to print or online presentation. "Created By", "Last Modified by", or preferably an "Assigned to" field should be a searchable option(s).

Only about half the content in our paper should be attributable to a specific author so we don't need/want the author field populated for records, obituaries, compiled reports, or articles with a "Newsroom" byline. However this eliminates the authors easiest method to find "Their Stuff"

Sorry guys but this seems like a no-brainer and I am confused why it isn't already present.

+2

Breaking news writethroughs

Henry M. Lopez 5 years ago in BLOX Total CMS updated by Mike Stickler 5 years ago 5

My colleagues tell me that if we did an online breaking news story, then we'd have to use a different asset for the final story that would go in print and online. That would generate a second url for the same story whcih makes no sense. I would think one could do the breaker, then just use notes to do the writethrough. What do you all do?

+1

Feature request: Cropping images assets for web and print

scott rada 5 years ago in BLOX Total CMS updated by Mike Stickler 5 years ago 1
It would be helpful if TCMS let users crop a photo for use in print, too.
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Completed

Webinar | New ways to supercharge revenue growth and master your data

Cherry Wolf (Marketing specialist) 5 years ago updated 5 years ago 1

Webinar recording now available.

The New Year means big new initiatives at TownNews—and a webinar you won’t want to miss! At our January webinar, we gave a sneak peek at two new data-powered solutions that will transform your digital growth in 2020: iQ Audience+ and Data Insights.

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Learn more about:


  • iQ Audience+: An audience acquisition and retention platform that enables you to precisely tailor your conversion funnel using audience data, machine learning, and proven industry best practices.Image 660
  • Data Insights: A powerful new tool for gathering, understanding, and acting upon the world of data that drives your business.Image 661

Both iQ Audience+ and Data Insights are slated for release in the first quarter of 2020. Be the first to see what’s coming! Watch it now.

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Answered

Search result box headers and columns

thomas fluharty 5 years ago in BLOX CMS updated by Christine Masters 5 years ago 1

How do you add categories to the bar above the search box? Right now I get type, title, status, sections, authors, priority and start time.

I would like to get the slug and inch count at least, if possible.

I seem to recall there was an easy way to do it under your profile or settings, but I can't find it now.

I can't find an answer (at least easily) in any of the online documentation.

Thanks for any help

Tom Fluharty

Carolina Design Center

Greensboro NC

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+1

Custom calendar export

Maureen Reinert 5 years ago in BLOX CMS updated by Allen Schmidt 5 years ago 8

Does anyone have an example of a custom calendar export template that they would be willing to share with us? We are looking at improving our calendars and are getting some resistance from people who want to keep using the text files they've always used for building our print calendars.

+2

Is there a way to designate assets not to be included in search results?

Dustin B. 5 years ago in BLOX CMS updated by Maureen Reinert 5 years ago 7

It seems silly to have all assets be displayed on the search results list, especially if some are just images (and especially if some of those images have funny/incomplete titles). Also, we create some assets specifically for our e-mail newsletter, and those are not to be displayed anywhere else on our website, except in the newsletter, and those are showing up in the search results as well.

There must be some way to designate an asset to not be "searchable". Please advise. Thank you!