Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.
Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Major Poll Asset bug
To our frustration, we've stumbled across a major shortcoming of Poll Assets this week.
Apparently any change to a poll asset (such as changing the section) resets the poll back to zero for all options. There is no warning in the GUI about this.
Also because the answer counts are not editable by the admin there is no way to restore the previous counts from the asset's revision history prior to the reset.
We're now stuck hoping that Town News engineering can merge the pre-reset and post-reset counts together for these assets so we aren't left with egg on our faces and the inability to announce these results to our readers.
• This behavior needs to be corrected. Admins should be able to change minor things about a poll asset without having the counts reset.
• Poll counts should be editable by admins, maybe ones with a certain level of permissions?
• As with other assets, there needs to be an easier way to restore a revision.
• As Jacki mentioned in this post, poll assets need an end date that stops collecting responses but still displays the results.
What other improvements to poll assets would y'all like to see?

End time for poll asset
I'm not seeing a setting on poll assets that allows the user to set an "end" date for the collection of submissions. Is there a way to do that? For example, I'd like to collect submissions for one week, end submissions, but then still display the results.

WCAG 2.0 AA for the disabled
Have you guys implemented any best practices for our FLEX websites to be compatible and read by people with disability?
This is the topic on a webinar that I was invited to: WCAG 2.0 AA

Syndicated content / Live E-edition woes in TCMS
1. What problem(s) does this idea solve?
We want to give SEO authority to a certain Bloxs website. However, we want the story to appear in print editions. Currently, PageTracker is auto-site tagging stories to the newspaper website.
Does not have a process that retains TNCMS canonical URLs when passing through TCMS.
Does not have a process that allows/denies certain TCMS sections from PageTracker’s site tagging.
Does not have a process that allows PageTracker-site-tagged stories to be limited to the e-edition application.
Does not have a process that allows different rules for different site tags. (Do not publish on one site, Publish on another site)
This limits our ability to share print edition content across papers without creating duplicate stories or multiple canonical URLS.
2. Why do you need this idea implemented? Provide as many problems or use cases as possible.
Montana sites would like to syndicate content across multiple TNCMS and TCMS sites.
An editor can share stories across multiple websites and print editions from a TCMS asset.
We are expanding our website portfolio. This includes building out niche sites outside of our newspaper brands. The goal is driving advertising and audience through topic-specific sites.
MontanaUntamed is a hub and spoke distribution model. All the outdoors content created for the Montana newspapers are sent to this one domain, then the content (and canonical URL) is distributed across Montana, Lee and TN Content Exchange papers.
Q: Since it is part of the billingsgazette.com Edition, wouldn't you want it to come from billingsgazette.local so the article would be linked up to the e-edition?
A: Preferably, yes. If we can't have both, we want to drive incremental revenue and audience through highly-monetized web pages over PDF pages with 1-ad behind a paywall.
3. How often would you use this feature? Hourly.
4. How many people in your organization would use this feature? Hundreds of editors and reporters.
PageTracker / canonical url / Syndication

Social share icons on long-form articles
When we make a story long form, the social share icons drop WAY to the very bottom of the article, instead of at the top near the byline/image.
AND, at the bottom, they are very small.
Can they be added back at the top of the article, under the byline perhaps?

Classified Ad Refuses to Publish?
I've had this happen with an article before and it's completely ludacris. No matter how many times I try and post it, including deleting the ad and starting a new one, it refuses to publish to the website. Are there some sort of page-breaking symbols I'm unintentionally adding?

Implementing 360 videos and photos
With "VR" and other 360 degree cameras becoming more readily avaliable and affordable, we need a way to be able to upload and share our photos and videos. We can get it to work with HTML assets and other tricks, but it would be nice if it was "dumbed down" for our editors so they could just make a 360 asset and be done with it. Google has a VR viewer that could easily be intergrated into BLOX.
https://developers.google.com/vr/concepts/vrview
There is also Pannellum, which is what we're using: https://pannellum.org

Love the photo-swipe part of 'utility: full article' ... can that be applied to 'card: showcase' as well?
Was wondering that photo-swipe option found in 'utility: full article' could be included as an option in 'card: showcase?' Or maybe it already is and I'm missing it?

Can search words be highlighted?
When clicking on an asset in search results, it would be extremely helpful if the words used in the search could be highlighted in some fashion. Make the text a different color, bold the text -- anything to help us find the search words quickly. An older system we had did just that.

Any way to add block to story pages for specific section/urls?
Hey all...
Like the title says, is there any way to automatically add a block into a story page?
I've got a funky secondary nav I want to add to a section of our site, and I don't see any easy way to do it.
I'm honestly thinking the easiest way might be to use javascript to create the elements on each load, which is just absurd...I'm sure there's an easier way that I'm missing.
Thanks Folks

Would putting the block that you want on the pages into the Utility region for All Assets Top of Main Container work?

If open the Utility regions for a section, then anything you put in those regions only applies to that section. If you want something to apply to the whole site, you open the Utility regions on your homepage layout.

How do I add author biography and story recommendations under an article?
Is it in the utility regions under Bottom of Artilcle?
Mainly want to know how to create a block with recommended articles that will display under an article. What kind of parameters like sections would I set to that block so it would show recommended stories? Or is there a way to automatically set that?
As far as creating author biographies for employees (or in our case freelance writers) would they have to be the one to create the assets within BLOX or is there a way for us to set the author as a different person and create accounts for them?

For the recommended articles, the first question that I have is how are you determining what articles to recommend? If you signed up for the iQ Engage program (https://www.townnews365.com/solutions/products/data_management/iq-engage/article_3d0cdd9c-0ff8-11e7-a92b-e3179d72894c.html), you'll want to use a Card: Grid Behavioral block (https://help.bloxcms.com/knowledge-base/applications/design/blocks/page_customizations/article_549440ba-1325-11e7-bf32-8b5023483ffd.html). I believe you use the Asset query field under Content to determine what articles get shown to the user. And each user will get a set of articles that based on his or her preferences
If you aren't using iQ Engage and you are picking a set group articles to recommend all readers no matter what their preferences are, such as articles flagged Editor's Pick or just the articles from a particular section, then you would use a regular Card: Grid block and set up your query parameters to pull in just the articles with that flag or from that section.
In both of these cases, you would put the block that you make into a utility region. I believe the Bottom of Article region is one that TN suggests for the placement of iQ Engage block, but you could put the block in another region if you really wanted to.
For the author bios, if you are talking about something like this:

you put that text in the author's user account on the Profile tab in the About me area.

You'll also need to make sure that the page customizations for the site or the section that the articles are includes both the byline and the author or just the author depending on what you want. That setting is under Misc and it's called Asset author display. You don't need to create any blocks for this. The author display setting takes care of adding the information automatically.
Once you have created the freelance writer's account, you can create the asset and pick that person as the author. The freelancer doesn't have to create the article.

We would love to be able to center tweets using the Twitter function within a story asset.
We are loving the new alignment features that were just released for child assets. Stories are way more engaging and better looking with the new options. We've tried to use the Twitter function, but have noticed those cannot be formatted. Would it be possible to have them automatically centered in stories, or given the option to align right, left, center like the other child assets?

Actually I think you're right. It is left-aligned (but not floated) on regular stories. On long-form mode, it sticks out awkwardly to the left.
I will see if we can center both with CSS for now.
Adding alignment options will be more complicated than a simple CSS fix, but I think that's a good idea if it is possible.

Auto approve updated calendar events
When someone creates a calendar event we get a notification to approve the event. That's great. But if they update the event we get another notification that we have to approve the update. I don't want new events to be auto approved but I would like updated events to be auto approved.
Can we get an option to auto approve updated events?

Hi Nick,
Providing an option to auto-approve event updates would be a feature request. I would be remiss if I didn't point out that this request would allow users to update previously approved events with descriptions or images a site might deem inappropriate.
Has that been considered?
The current workflow, while it may require additional time, allows for proper vetting at each point during the submission process.

Feature request: Better presentation of sibling assets
Right now, if you have multiple sibling assets on an article, the first asset has an image, headline and summary. The remaining assets are just headlines. (Left)
We'd like siblings to be presented more like child assets; each one getting an image, headline and summary. (Right)

Hi guys!
We have an option for this!
If you go to the URL properties, under General Design, there is a choice for "Related asset display." You can choose between one card and then headlines (default), all headlines, or all cards (which is what you want).

We build this specifically for sites who were using lots of children in order to get the card display. We'd prefer you to use siblings for semi-related items, and children for very closely related items. If you want them to display as cards, you can use this option. =)
Remember that asset relationship has a specific interpretation by our software, and we make decisions based on those interpretations. This is why, for example, child assets syndicate along with their parent - because children are meant as an important (even necessary) element of the story. Siblings, for example, do not syndicate, because they are supposed to be only slightly related.
I hope this helps! =)
Customer support service by UserEcho