Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Under review

Questions about upcoming webinar on Article Designer tools (June 8, 2017 at 10:30 am)

Christine Masters 7 years ago in BLOX CMS updated 7 years ago 3

Cherry already posted a reminder about this webinar! Thanks Cherry!


I had a few questions for you community folks...


1. Do you have any specific questions regarding these tools that you'd like me to cover?


Right now I will give an overview of how they work, and then some best practices to create nice looking content.


We will also have Elizabeth Stephens (famous member who frequents this board, in fact) give some sage advice from a journalism / newsroom perspective.


Then I'll show a few examples of what you can do.


2. Speaking of which... if anyone has examples of great uses of the Article Designer tools, or even your favorite parts of what you've seen so far - let me know. I'd love to highlight some customer work in this webinar!

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Under review

Forms need a subtotal page before submitting

Nick 7 years ago in BLOX CMS updated by Rich Griffin | Product Manager (Product Manager) 7 years ago 1

I'm setting up a form that will have multiple items available for purchase. BLOX forms don't come with a subtotal page before submitting. You fill out the form and submit it all on the same page. Typically e-commerce is handled by filling out a form and going to another page that shows the subtotal before submitting. Can that be done in BLOX?

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Under review

Feature Request: Ability to upload a single PDF that contains multiple pages.

Jeff Sebestyen 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 3

I enjoy the Live E-Editions, but when it comes to magazines, I am often given a single PDF that I then have to extract before uploading it to BLOX.  

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Under review

Anyone got a good magazine or weekly design implemented in Flex?

Aidian 7 years ago in BLOX CMS updated 7 years ago 13

Like the title says, I'm looking for examples of good design.

We've brought our entertainment and niche magazine publications off Wordpress and into Blox, and I hate, hate, hate the designs.

Does anyone out there have an example of well designed mag/niche/weekly publication sites or sections that are using Flex?

I'm beating my head up against the wall trying to find something that doesn't look like just another section of the newspaper site.


Thanks!

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Answered

create newsletter

Cole 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 1

I am trying to set-up a newsletter that I can send out to all of our subscribers. How do I do this? Do I need to purchase some additional service? Is it even possible to do this through TownNews?


Thank you for your help!

Answer
Christine Masters 7 years ago

Hi Cole!


I assume you mean an email newsletter?


Yes, we have a product for email newsletters. It is actually really nice - it is nicely integrated with our system so that you use special email-specific blocks to design your own mobile-friendly email newsletter from the ground up. (We also have lots of sample starter newsletters you can copy!)


End users can log into our existing User Dashboard and manager their lists from there.


And, when someone signs up for a user account on the system, it allows them to check off the email newsletters they want at the same time.


Also, there is an integration with our e-Edition product so that when the e-Edition goes up online each day, it can send an email to specific email users letting them know.


For more information, click here:


https://www.townnews365.com/solutions/products/blox-email-reach/article_059ff080-6d09-11e5-bc51-c7fbf63c3c08.html


I will ask your sales rep to contact you to provide more details. Thanks! =)

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Completed

Webinar | Introducing the revamped Article Designer for BLOX CMS

Cherry Wolf (Marketing specialist) 7 years ago in BLOX CMS updated 7 years ago 1

Watch it now! At our June webinar, we showed you how the newly updated Article Designer for BLOX CMS can help you unleash your creativity and boost reader engagement.

Image 293


New features include:

 

  • Dazzle readers with fresh photo options: parallax, full-width, panorama and more.

  • Set the alignment and width of inline story elements for elegant, magazine-like layouts.

  • Drag-and-drop related content like pull quotes and fact boxes into the body of your stories.

  • Tailor the look of inline story elements with a simple right-click.

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Planned

Feature request: Clicking on photos in a mosaic presentation shouldn't load a new URL

Meagen Finnerty 7 years ago in BLOX CMS updated 7 years ago 5

The new ability to embed a collection with the mosaic presentation is great, except users can't just expand a picture without going to a separate URL. If the photos simply expanded when clicked, just like the images do at the top of stories, readers wouldn't have to load a new URL or leave their spot in a story.


It's a jolt in the experience when the page moves to a new URL. It forces users to hit "Back" to finish reading the story, and is disruptive as-is. Mimicking the features the photos display at the top of the page would fix this.

Answer
Christine Masters 7 years ago

Hi Meagan!


Thanks for this! To be honest, this was my oversight when building the mosaic. When we first created it, the images didn't link anywhere at all. So I just asked that they go through to the image page so I could see them better. But, I should have asked for our image overlay behavior. It is better user experience, it has potential ad spots, and it more consistent. Better all around!


I will put in a change request. Thanks for the feedback!

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Started

Feature Request: Have TotalCMS Asset Revisions show Delete / Un-Delete actions

Kevin M. Cox 7 years ago in BLOX Total CMS updated by Christine Masters 7 years ago 2

While troubleshooting an issue I noticed that Delete and Undo Deletion actions are not logged in an asset's Revisions panel.


While we can deduce when this occurred, it would be immensely helpful if the system logged the point that an asset was deleted and then un-deleted and by whom. The text could go in the same place as when user's fill out the box to record a note on their save.

+2
Under review

Feature request based on new BLOX article designer release!

Kyle Whitfield 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 4

So, of course I have a feature request already re: thew new BLOX release, lol.


We love dragging related stories into body text. But we actually prefer an article asset's 'summary' presentation rather than the 'default' presentation for sibling assets. 


Feature request: Ability to designate which presentation you want to be your default.

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Completed

REST API to return section assets as JSON

Chris Ladd 7 years ago in BLOX CMS updated 7 years ago 5

Is there any plans on implementing a REST API to return assets as JSON?


It would be really useful for integration with our home-grown systems (Mobile apps, internal APIs, etc) to be able to get a list of all the assets in a section as JSON, then query as asset for all it's data, child assets, etc in a JSON format.


The only way I can see to get data out of the BLOX CMS is via the RSS/ATOM feeds functionality, which is lacking much of the assets data and is no where near as easy to work with as JSON.

Answer
Christine Masters 7 years ago

There is a new webservices API available after our next update, which should be out tomorrow. Docs are available by going to your domain and adding /tncms/webservice. (Again, you'll see the new CRUD API after 1.35 is released).

+8
Completed

Syndication Importers "Do not publish"

Craig V 8 years ago in BLOX CMS updated by Patrick O'Lone (Director of Software Development) 7 years ago 6

Is there a way to bring over assets from syndication with importer as "Do Not Publish"?

Answer

We now have the "workflow" option available as a setting on the RSS and YouTube channels. This way, you can set all incoming content to a workflow wish is not set to publish.


More channel types are coming soon.

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Answered

Customer's account keeps getting disabled

flgwallb 7 years ago in BLOX CMS updated by Patrick O'Lone (Director of Software Development) 7 years ago 1

I have a customer account that keeps getting disabled (at least once per week). And once I unlock it, he says that he still cannot login. I'm hoping that someone might have a solution

Answer

It's probably best to submit a support ticket so a customer service representative can help troubleshoot what might be happening with this account. There are a lot of variables that could cause a user to have issues ranging from browser plugins (like ad blocking), account sharing, or just plain old user error.

+1
Completed

"Do not publish" flag feature on content imported from Field59

Jacki Gray 8 years ago in BLOX CMS updated by Christine Masters 7 years ago 5

We really need the "Do not publish" flag feature on content imported from Field59.


Our workflow is most efficient when we can work in advance on processing content for publication. There are times we have content that imports that should be imported as "Do not publish" because it is purposefully set to publish in the future. Think of it as embargoed content.
Having the ability to import content set to "Do not publish" would allow our staff to properly pass content through our editing workflow without prematurely publishing it.
Thank you,
Jacki Gray
Answer
Christine Masters 7 years ago

Thanks for your request! This is scheduled to be released next week.

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Under review

Integration: Apple News and Google Play News Stand?

Caleb Peronnet 7 years ago updated by Christine Masters 7 years ago 1

Hey there!

We recently launched our website in February, and while it's still relatively simple in design, we're always working on integrating new technology in order to stay ahead of our competition; however, two of the integrations I'm still having problems with are Apple News and Google Play Newsstand. 


I have searched the Town News help database and forums for guidance, yet I consistently come up short.

While in theory I could publish an RSS feed (which is another problem in itself) to Apple News, I have heard mixed results of success unless you're publishing in ANF — the format Apple is essentially requiring for any sort of success. When it comes to Newsstand, I simply don't know where to begin on the BLOX end for integration.


Could someone please clarify as to the status of these full integrations. Have they actually been released but not updated in the help guide, still in development, or scrapped entirely?

Answer
Christine Masters 7 years ago

Hi Caleb!


I'm sorry you were having difficulty with the documentation. This was up there before, but I'm not sure if it was removed, or what. I will alert our documentation team. =)


But, I can give you some updates / instructions to try to help you out in the meantime.


For Google Newsstand, we do indeed have a special feed for that. It is essentially just an RSS feed with an additional altf=google_newsstand parameter. Like this:


https://www.flex-showcase.bloxcms.com/search/?t=article&f=rss&altf=google_newsstand


As for Apple News, we have been working with some beta customers on a test implementation of this, to try to learn about the format and all the caveats (there are many thus far). We are still planning on doing a native integration this year, but it got shuffled around a few times and we have been delayed. It is still on our roadmap though!


I hope this helps! Thanks!

+1
Under review

Facebook Video

Brendan 7 years ago in BLOX CMS updated 7 years ago 4

It would be helpful to be able to use Facebook Videos as assets, like you can with YouTube videos. Right now the closest we can do is using an HTML block with its embed code, which is not ideal.