Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0

Make all fields in assets in TCMS usable.

Beth OMalley 5 years ago in BLOX Total CMS 0

Feature request:

PLEASE make adjust these additive only fields in TCMS so that they act "normally" and make adjustments to files in Blox as well. If a feature is additive only, it makes it very difficult to actually be useful for clients that use TCMS as their main CMS.

teaser images

authors

delete time/date

0
Completed

Webinar | What's new in BLOX CMS

Cherry Wolf (Marketing specialist) 5 years ago in BLOX CMS updated 5 years ago 1

Webinar recording now avaiable

What’s new in BLOX CMS

Image 483

Become a master of efficiency and automation with the latest updates from TownNews. At our June customer webinar, Christine Masters, director of product management, will highlight the most exciting new features from the latest major release of BLOX CMS.

What’s new:

  • Super batch processing makes it a snap to update a large selection of assets.
  • New promotional button block lets you create dynamic, trackable text buttons.
  • New map vendor give you an alternative to Google Maps, no credit card required.
  • . . . and more!

Ready to get started? Watch it now.

+2
Under review

Feature Request: "Featured" Comments (Comment ID)

Ian McPhee 5 years ago in BLOX CMS updated by anonymous 5 years ago 5

I've submitted a ticket about this but would like to see how many other would find this useful.


We would like the ability to "feature" a comment on pages other than articles. With the increased focus industry-wide on a more engaged journalistic approach, this is something I think all TN customers would find useful. For us, the reader has become much more involved in every step of our writing process. We want to combat the recent "don't-read-the-comments" mantra that has become so commonplace.

Ideally, there would be a block that can pull in or pin Comments just like blocks can with Assets. This would allow us to have various blocks that show the latest comments in every section on the homepage, or every comment in a given section, for example.

I thought this might also be possible somehow by embedding the comment as a "widget". I played around with Google Console and was able to pull the html for a comment and paste that into an html block to pull it in, which obviously isn't ideal for several reasons (if the user edited their comment, that wouldn't be reflected, for example). But I didn't see anything like a "comment id" in the code, or in the Comments feature in general anywhere, which is how I would assume this would be done.

Has anyone done something similar or want to do this as well but can't figure out a way?

0
Under review

Trouble setting up Notifier

Robert Armstrong 6 years ago in BLOX CMS updated by Doug Green (Product Manager) 5 years ago 17

I followed the instructions listed here to set up Firebase and connect it to BLOX. But when I send the test push notification, nothing happens. The error in the log says "The caller does not have permission."

I deleted my keys and redid everything from the start, and same thing. Don't know where I should look or what I need to do to get it to work. Anyone have a similar problem, or any ideas on how to fix it?

+1
Planned

Feature Request: Notifier - Inclusion rule: author

Ian McPhee 5 years ago in BLOX CMS updated by Christine Masters 5 years ago 3

I got Firebase / Notifier all set up this morning but was disappointed when I got to this window and saw that I couldn't set notifications to be sent based on Author. I don't love the "Follow Notifications" feature, so my plan was to set up each Author as a Topic in Notifier and encourage folks to follow writers that way instead. For now I'm going to use includes: Keyword and have my writers keyword their articles with "#theirname" but I would love to not have to do that. 

Anyone else think this would be useful? I'm submitting a ticket as well.

Image 481

Answer
Christine Masters 5 years ago

This is on our roadmap for Notifier!

0
Completed

Login session cookies that work after a browser has closed

Amanda 5 years ago in BLOX CMS updated by Joe Hansen (Product manager) 5 years ago 1

We've had several users complain that they have to keep logging back in to our website to view more articles. The login session cookies for our website last as long as the browser is open but I was wondering if we could get an option to have a login session cookie that lasts for a couple of days or even hours after a user logs in. I know a lot of websites have this capability and I think it would help with our user interface.

Answer

Amanda, this does already exist. You'll need to enable the "remember me" feature for login. I'd recommend setting it to "disabled at users option" which means by default it will be on. Check out the docs here: https://help.bloxcms.com/knowledge-base/applications/settings/users/workspace/article_a8b8751e-2bf3-11e5-a626-df030e819425.html

+5
Under review

Feature Request: Auto-populating Collections

Kevin M. Cox 6 years ago in BLOX Total CMS updated by Andrew Link 5 years ago 6

Here is what I want and why I want it:


I'd love the ability to create a Collection asset and then define a slug template that would automatically assign any specified asset type matching that pattern to the Collection as a child.


For example: 


Create a Collection, set the Start Time, Sections, Workflow, etc. Then define the following for matching:
Type: Image
Slug: 180518-new-shooting*
(The asterisk being a wildcard just like in slug search.)


The system would run a search on the slug either constantly or every five minutes or something and then automatically add the matches into the collection.


180518-new-shooting-01-KMC
180518-new-shooting-37-JR
180518-new-shooting-15-SV
180518-new-shooting-4-KW
etc.


Or maybe even options for keywords instead of slugs:
Type: Image
Keyword: #sfhsshooting


Two scenarios where this would save a ton of time:


1. We had a mass shooting today and it would have been a huge help for photographers to FTP their images into TotalCMS and not even need to open the browser and login to BLOX. Just upload the photos and know they'll be added into the existing live photo gallery within a few minutes. (Transmitting images via FTP directly from Photo Mechanic is hands-down the fastest way to get photos into TCMS.)


2. It would save a bunch of time when covering sports to setup the Collection ahead of time and then let it auto-populate as photos are sent during the game. During the World Series last year I was able to send photos during the games but usually didn't have time to get into BLOX until afterwards. So while my photos where in TCMS, they weren't online for any readers to see.


A feature like this would help level the playing field for small publications that don't have dedicated web staff sitting in the office to build galleries.

+17
Planned

Allow users to register while creating a new subscription

Rob Weir 7 years ago in BLOX CMS updated by Mike Stickler 5 years ago 16

Hi there -- our newsroom has been frustrated for awhile with the logic in the subscription module that requires users to register for the newspaper's website before buying a subscription. It's creating a bit of friction when e.g. we want to give out a complimentary subscription to an advertiser or other user, and is also a difficult workflow for some of our users if they don't get a confirmation email for registration. 


I understand the logic of registration being different from subscription status; and I also understand the internal logic of someone needing a registration before they buy a subscription. However, I'm wondering if the subscription page could be streamlined, either to allow people to register while buying a subscription or to create a user registration record as part of a new subscription (that is, prompt for a username when purchasing a subscription). 


Thoughts on that? 

+2
Planned

Limiting subscriptions by zip code

Rob Weir 6 years ago in BLOX CMS updated by Mike Stickler 5 years ago 2

Hi all, 


We currently sell print and digital subscriptions online, and are considering doing print only, but there doesn't seem to be a way inside the Blox circulation system to limit print subscription offers by zip code (like most papers, we only deliver to a certain amount of zip codes and have mail subscriptions outside our circulation area). Our older online circulation system limited the print offer by zip code. 


Has anyone run into this, and if so, is there a solution for it? 


thanks, Rob 

Answer

Hi Rob,


We have a feature request in to add this to our paywall software. I don't have a timeline for it as of yet, but there is a workaround in the interim. Please start a ticket with our customer support folks and they will be able to help you.

+2
Under review

Notifier: Push the message out when story goes live

Jason Braverman 5 years ago in BLOX Total CMS updated by Kevin M. Cox 5 years ago 17

Say a reporter is completing his/her story. They've added the photos, gallery and any other assets. Next they move over to "Notifier" and create a tweet and FB message and hit "Save and Send." By default, since the story isn't "live" on the website yet, it goes into "draft" mode. Next, they'll promote the story for the editor to read. He/she reads it and promotes it to the web. Shouldn't the tweet and FB post go live at that time? 

0
Completed

Ads block text

dakota 6 years ago updated by Joe Hansen (Product manager) 5 years ago 3

We've received many, many complaints that ads block out text in the phone app. We've contacted customer service but nothing was done. This is a real issue for our phone users.

0

Is anyone using the BLOX podcast feed feature?

David Rouse 5 years ago updated 5 years ago 5

We are thinking about adding a podcast at our paper, and I've been looking at the BLOX documentation about setting up a /search/ url to create a home for the podcast feed - but I'm not quite able to visualize how this is supposed to work. It would be nice to see another BLOX site that hosts podcasts to see how it looks and to learn how it was configured. I'd like to have both an iTunes friendly RSS feed, as well as a way to have an asset page for each episode with show notes and a link to the audio. The answer "we have a podcast, but don't host it with BLOX" would also be an interesting.

0
Answered

Is anyone using LiveIntent in their newsletters?

Maureen Reinert 5 years ago in BLOX CMS updated by Christine Masters 5 years ago 1

We are wondering if anyone has ever done anything with integrating LiveIntent (https://support.liveintent.com/hc/en-us/articles/217205726) into newsletters.


If anyone is using this, we love to find out how the integration went and what you think of LiveIntent.

Answer
Christine Masters 5 years ago

Hi Maureen!

We are just about to launch an integration with a different vendor, but they provide programmatic email ads for BLOX Email Reach.

Due to the multiple "phases" that an email goes through (from us, to our email vendor, to the email software) there are many parts that all need to work in harmony - so this was a somewhat difficult integration to pull off.

That being said, we are doing beta tests this month, and hope to launch in the next few weeks. As part of the program, you get several blocks with different ad sizes, and you just use them throughout your newsletters as you see fit.

I will respond to your CRM ticket if you would like more information.

If anyone else is interested in beta testing, let your sales rep know - we can probably take one or two more. Otherwise, be on the look out for more information as this program launches in a few weeks. =)

+2

Option to show number of times an article is viewed

Linda 5 years ago in BLOX CMS updated by Kim Mason BGDN 5 years ago 4

Dear Town News, currently we have the option of showing how many comments an article receives, would it be possible to show how many times an article has been viewed? We have the block that shows most popular, might be a nice option to show how many people read a story. Many thanks

+1

Allow for downloading a csv of notification send times/dates by channel

Beth OMalley 5 years ago 0

To make compiling analytics on pushes easier, would be so helpful to be able to prepare a downloadable report of all pushes sent to a particular channel, with options on what columns to include in the report.