Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Feature Request: Forms Search and Organization

Abby 2 years ago in BLOX CMS 0

I wanted to make a feature request for Blox which I believe would help our staff, and may be helpful to other users as well. This request is for the back end form menu.

When reviewing our multitude of forms, many of which were created for one specific purpose, I was thinking that it would be helpful if forms could be searched the way articles can be. This way, a user could search "subscription" and bring up all forms with subscription in the title to narrow down the list. Or if they could be filtered by date created or whether they are enabled/disabled.

Additionally, I would like it if there was a way to organize them other than alphabetically by the name of the form, as sometimes our form titles are fairly long. If we could assign them to specific folders (contests, lifecycles, subscriptions, magazines) that would also cut down on the clutter and make identifying the correct form easier.

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ARTICLES DISAPPEAR CONSTANTLY ???!!!!!!!!!!!!!!!!!

Randi May 2 years ago in BLOX CMS updated 2 years ago 2

tell me why why why if i put an article in another article, it disappears from the home page???? seriously. Where is my story.

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Insert an image in a table cell

twobordercollies 2 years ago in BLOX CMS 0

How do you insert a image into a table cell?

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I can't get my video to imbed

Heather 2 years ago updated by Eric R 2 years ago 2

I placed this code in several different ways

<iframe width="560" height="315" src="https://www.youtube.com/watch?v=bgNmS2Pdooc " title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How can I get this to work

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Webinar: How to give your email newsletters a fresh new look for 2023

Cherry Wolf (Marketing specialist) 2 years ago in BLOX CMS updated by Crindalyn Lyster 2 years ago 1
Watch the recording

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Increase your open and click-thru rates by changing up your newsletters for the new year. At this customer webinar, our panel of TownNews experts—Stacy Johnson, product manager, Doug Green, senior trainer, and Sarah Falkowski, design team lead—help you get the most out of your BLOX Email Reach templates.

We’ll cover how you can:

  • Build a test page to see how an email will look before you hit send.
  • Make smart design choices and customize blocks to create more impact.
  • Switch up the feel of the email by changing page customization settings.
  • Best practices for breaking news, daily digest, and other automated emails.
  • And much more!

Watch it now.

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Place multiple stories at once

Don Willis 2 years ago in BLOX Total CMS 0

I realize this is probably a little beyond a feature request and I'm sure many others have had this idea, but I think this would be a wonderful feature for Blox TCMS and a great time-saver for users.

What if we could place all stories on a page at once? 


I apologize if this is already a feature I'm not aware of, but If there were an additional setting that could tie a story package (element types with the same file reference) to an asset's "Display Priority," then another command could be added within the Blox menu, such as "Place All Stories," and Blox could then place all stories on a page at once by matching each story package with the display priority in the asset. Maybe there could be another Blox TCMS menu item for "Priority"?

I realize that print editions are a dying breed, but with all the staff cuts and hiring freezes, I think a feature that would allow someone to create a template snippet with multiple story packages and place stories simultaneously would be great. Page designers would be able to get a huge portion of that work done in a fraction of the time and go on and do another task while the stories were placing.


Anyway, it's just a thought I had. No need for replies. 

Thanks for listening.

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Feature request: Edit subscription status and/or start date

Diane Cartwright 2 years ago in BLOX CMS 0

It would be very helpful to be able to edit a subscription's start date, status or both. I used to be able to change the status to Disabled to temporarily remove access from a user, but that feature no longer works.

We have several "snowbirds" who want to pay in advance of their requested start date for their online subscriptions. I like to process those orders through Blox so that confirmation emails are automatically sent and their orders are entered into the system ready to go. The problem with doing this now is that the person receives immediate access to the site, and the only way to temporarily remove that access is by changing the expiration date to an expired date. If I could change the status to Disabled or change the start date to their requested date, the problem would be solved.

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Location tab - adding maps

Tim Doran 2 years ago in BLOX Total CMS 0

I have loved the location tab that allows users to quickly add a locator map to a story by plugging in the latitude and longitude. Until recently the base map was, I believe, Open Street Map, which added a  locator icon to the map that allowed readers to quickly zoom to or see the location generally.

The Google Maps base map does not add a locator icon - unless I am missing a setting or something. I have tried it several times. Is there any plans, or the ability for users, to add  an icon? Providing a map that only shows a general location does not make the map very useful. 

Thank you in advance for the consideration. 

Tim Doran

News editor

The Bulletin, Bend, Ore.

Answer

Peggy,

You should open a customer support ticket when you have issues, the community forum is not the place to look for support.

support.townnews.com would be where you submit your ticket with all your details, including your domain and the publication you are trying to upload.

thanks,

Joe Hansen

TownNews Director of Solutions Support

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Answered

I am having trouble with posting an e-edition.

Katelyn Mary 2 years ago in BLOX CMS updated by Joe Hansen (Product manager) 2 years ago 1

I am having trouble with an e-edition. I have sent the files twice and nothing is showing up on the back end. Can anyone help with this? I use to be able to push the job manually but I can't find that option anymore. Help? 

Answer

Katelyn,


You should open a customer support ticket when you have issues, the community forum is not the place to look for support.


support.townnews.com would be where you submit your ticket with all your details, including your domain and the publication you are trying to upload.


thanks,

Joe Hansen

TownNews Director of Solutions Support

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Un-escaped ampersands in media URLs in google_newsstand feed

Sam R. 2 years ago in BLOX CMS 0

BLOX seems to have a bug where ampersands in media URLs are not escaped in the altf=google_newsstand version of the feed. The altf=verve_full version has them escaped properly with "&" but not the google_newsstand version. This causes it to fail XML validation and not get parsed by feed readers.

TownNews: I see you have fixed this issue in previous software releases for other feed versions (https://townnews.com/releases/software_releases/flex-templates-software-release---tues-sept-25th-2-00-pm-cdt/article_2abe4da6-bda8-11e8-a444-7f76286bc38c.html and https://townnews.com/releases/software_releases/blox-template-release---oct-7-2014---oct-9-2014/article_c46fb2fc-4d70-11e4-93ab-afa78a5be736.html) but it still needs to be fixed for google_news feeds.

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Seeking advice for a workflow solution

joe 2 years ago updated 2 years ago 4

We're looking at making  move to a more streamlined content management and publishing system. I'm not sure if I'm using the correct terminology there. We're happy with Town News. But currently, we spend a lot of time at our organization discussing story ideas, assigning them, editing, etc. We're looking for a tool (Have I missed this as part of Town News' offerings?) where a writer can be assigned a story/or choose from a selection of topics, receive a deadline, submit the story, allow an editor to be assigned and then, ultimately, schedule a post to BLOX. Or some similar process. Is anyone familiar with a tool that will help us manage/automate the publishing workflow? 

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Chrome login

Husteada 2 years ago in BLOX CMS updated by Rick Simpson 2 years ago 1

Using Google Chrome, blox requires I re-authenticate the browser with every login instead of recognizing this is a device/browser I have logged in from before and am going to log in from regularly. Can you please patch this bug?

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Feature Request: Form Submission -> Form Views Delete Button

Rick Simpson 2 years ago in BLOX CMS 0

It would be nice to have a Delete button on the Form Viewer in order to mark a form submission for 'deletion'

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