Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

0
Answered

Too Many Requests

Rob Snodgrass 7 years ago in BLOX CMS updated 7 years ago 2

Our organization uses VDIs (virtual desktops) hosted in Microsoft Azure as our means of doing business.  The site looks great in the VDI without any issues whatsoever. When I click the login link, I receive the login screen.  However, when I submit my credentials the server returns with an HTTP 429 error.  "Too Many Requests"


Is there anyway to avoid this message? Perhaps the system thinks that I (along with all other Azure traffic) is the same individual attacking the CMS? Is there a way to relax this restriction so we can avoid purchasing physical machines?


Thanks

Answer
Christine Masters 7 years ago

Hi Rob!


I spoke with our systems department about this - it seems as though that server is being flagged as a bot (we have many rules in place to help protect sites from invalid traffic, attacks, or bad bots). If you submit a ticket to our Customer Support department, they can work with you on possible ways to identify your requests so they are not throttled. Let me know if that makes sense! Thanks!

0
Answered

Is the Associated Press Channel supposed to flow in stories automatically?

Jeff Sebestyen 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 3

I have an AP Channel set-up.  Are these stories supposed to flow into my site automatically?  Do I need a JOB setup?   My intention is to have a small widget that flows in AP stories dealing with NBA.  

Answer
Christine Masters 7 years ago

Eva from TownNews did indicate to me that along with an AP Channel..you will also need an "Importer" setup.  This should not be confused with "Jobs".


Further Reading:  How Do I Create an Importer To Automatically Pull in Syndicated Content?

0

Request: Scrolling skyline region

Sean Ignacio 7 years ago in BLOX CMS updated 7 years ago 0

We are trying to sell our masthead banner ad space, but advertisers frequently ask to have it scroll with the page.


We would like to be able to use the Skyline Utility Region while the Navigation option is set to Fixed on Scroll, and have the option to allow any custom blocks in that region to also scroll with the navigation header (above it).

0
Completed

Webinar | How the Better Ads Standards will matter to your bottom line

Cherry Wolf (Marketing specialist) 7 years ago in BLOX CMS updated 7 years ago 2

Webinar recording now available.

How the Better Ads Standards will matter to your bottom line

Image 374

Digital advertising is about to get even more complicated. In an attempt to make ads less annoying for users, Google Chrome browsers will begin broadly enforcing the Better Ads Standards on February 15th, 2018. At our February customer webinar, Phil Pracht, revenue product manager, Christine Masters, director of product management, and Stevie Longwith, Ad Ops program manager, discussed these new digital ad requirements and the steps you need to take today to keep your ad revenue flowing.


Topics included:

  • An overview of the Better Ads Standards and how they apply to BLOX CMS sites
  • The impact of Chrome Ad Filtering on ad servers—including BLOX Ad Manager

  • How to use Google’s Ad Experience Report to help you understand if your ads violate the Better Ads Standards

  • . . . and more!

Ready to learn how you can comply with these new rules and keep your ads from being blocked? Webinar recording now available.

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Hearken, Groundsource, and the LenFest Institute grant - does BLOX integrate?

Jay Allred 7 years ago in BLOX CMS updated by Maureen Reinert 7 years ago 1

Does anyone have any experience integrating Hearken or Groundsource with BLOX?

You may have heard, but in case you haven't, The Lenfest Institute for Journalism is offering a 650k grant to help newsrooms deepen engagement with audiences using either of these tools.We are considering going for the grant, but I am having a hell of a time getting anyone from TN / Blox to tell me if the tools will work inside our system. 


Any experience or confirmation from the mother ship?


 

0
Answered

How does one configure a block to display on mobile only?

Kathy Kolb 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 1

How does one configure a block to display on mobile only? I want to add a block that will only show on a mobile device. 

Answer
Christine Masters 7 years ago

Hi Kathy! It is easy! We use Bootstrap visibility classes. Check out this doc:


https://help.bloxcms.com/knowledge-base/applications/design/blocks/block-library/flex/article_2f9477c8-1456-11e5-a457-2bb4bc70118d.html


So in this case, you would add visible-xs (for just smartphones, mostly) to the "CSS class" area of the block.

+1

Animated GIFs used to work

Aidian 7 years ago in BLOX CMS updated 7 years ago 2

I used to be able to run animated GIFs in stories, and on section fronts/homepages IIRC.  But trying to do one Friday and another today and they're not displaying.


Did something change, or am I finally going crazy?

0
Answered

I have no Associated Press selection in channel manager settings.

Jeff Sebestyen 7 years ago in BLOX CMS updated 7 years ago 2

I am attempting to follow the instructions from How Do I Set Up an Associated Press Syndication Channel? but when I create a channel, I do not have an AP option.  Only CNN, Blox, RSS, and YouTube. 

Answer
Christine Masters 7 years ago

Hi Jeff!


You'll need to send a ticket to our Customer Support team, and ask that you have the "entitlement" for Associated Press installed. They will send it through our permission system and it will add this software to your site. AP has asked that we keep track of who is using their software in this way.


Once installed, you'll need your AP username and password, and then it will provide you with the feeds to which your account is authorized.


Hope this helps! Thanks! =)

0

Email Reach Stocks widget

Kevin M. Cox 7 years ago in BLOX CMS 0

Has anyone built a Stocks widget for the Flex Email Reach similar to the Email Reach | Email: Weather forecast block?

+1

Character count for Calendar description

Ellen Meany 7 years ago in BLOX Total CMS 0

When we export self-service calendar listings for print, we'd like to be able to limit the word count without a lot of hand editing. To do this, it would help if the description field could be limited, especially for those listings that choose a print upsell. Say 250-300 characters max, with a countdown that tells the person entering the listing how much space they have left. 


This could also be a separate, short description field, perhaps, so the long version, if needed, could run online.  

+4

Feature suggestion: Content blocks should not count as paragraphs for in-story ad purposes

Brendan 7 years ago in BLOX CMS 0

Hello, 


This is a suggestion to change some terms for the in-story ads. I know that the first one is supposed to show up after 3 paragraphs, but when you include a content block – a mugshot, or a link to a related article, for example – it counts those as a paragraph, often leading to blank space above the first ad block. An example of this can be found here.


If those did not count as paragraphs for ad spacing purposes, it would be better for spacing purposes.


Thanks,

Brendan Hartsell

+1

Creating an event from the user dashboard should have the same fields and options as creating an event from BLOX.

Jason 7 years ago in BLOX CMS 0

When I create a new Sale Event within BLOX for an advertiser, I am prompted to enter a “Business” and a “Venue”. This works great for our needs because our Sale Events are cattle sales and the actual sale will often take place away from the ranch that is presenting the sale. Both the ranch and sale facility receive exposure. We want our readers/advertisers to be able to submit their own Sale Events from their user dashboard. But currently, they are not prompted to enter a “Business” and a “Venue”.


These two Sale Event creation methods should match.

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Under review

Feature Request for Ad Owl: Include the Order Approved email in the Email Templates

Preston Gibson 7 years ago in BLOX CMS updated by Phil Pracht (Product Manager) 7 years ago 3

For ad orders of print+online packages with Ad Runs defined by a Weeks (vs. Days) schedule, the system-generated email constructs a message which communicates a start date which aligns with the initial print edition date.  This messaging is inconsistent with our service delivery standard (online ads are published asap, in advance of print publication).  This errant messaging either fosters customer dissatisfaction or adds an administrative burden.  We can manually overwrite the message, but desire an automated solution.  We could construct a satisfactory email message, if this email were accessible via Email Templates.

+3
Under review

Live "blogging" article updates

Robert Armstrong 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 3

We're interested in doing "Live" blogging or article updates. Previously we've just relied on Live Twitter Feeds in articles, but something more substantial would be better for the direction we're wanting to go.


Does anyone have a service that works well with BLOX? Any limitations or potential issues, such as the ~5 minute cache?


Are there any plans for implimenting a Live Blog/Article service in BLOX? Would be fantastic for stories about council meetings, elections, sports games to name a few. Possibly tying it closer to the mobile version of the back end would mean our reporters could do updates on-the-fly and on the field.

0
Answered

Geotargeting doesn't seem to be accurate

Nick 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 1

From time to time we have some national brands that want to advertise on our website. Many of those are only interested in certain zip codes. The problem is that I look up my IP online and some websites show I'm in the correct city but others show me in a different state entirely. BLOX seems to be the former in this instance and therefore I don't see the ads. This cuts out a lot of our ad impressions. I've even gone so far as to set a radius 100 miles from my zip code and still get nothing.


So is there anything that can be done to more accurately pinpoint where our users are located? Does anyone else ever experience this?

Answer
Christine Masters 7 years ago

Hi Nick!


On the desktop, we use IP address and, as you have experienced, it is really sketchy. You may be going through a VPN and that will also make things really crazy. On mobile, we use the device location, which is a lot better.


That being said, if you are looking at doing more advanced advertising techniques, I would recommend Google DFP. We have built-in integration with it, and everything is relatively easy to set up. And they have a free version! :)