Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.
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Webinar | How to cover breaking news with BLOX CMS
Join us on October 5th @ 10:30 AM CDT
Natural disasters, protests, shootings or viral stories—when big news breaks, you want to be ready. At our October customer webinar, we’ll share best practices, practical tips, and customer success stories to help you become a go-to source for breaking news.
- Learn what you can do today to prepare your site.
- Get the story quickly with BLOX Go and other integrated BLOX CMS tools.
- Spread the word using BLOX Email Reach, specialty flags and site designs.
- Make the most of increased traffic when your story does go viral.
- . . . and lots more!
Will you be ready when big news breaks? Join us on October 5th at 10:30 AM CDT to learn more.
Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.

You have unsaved drafts of one or more assets
I am getting this dialogue box each time I log into BLOX/CMS Editorial/Assets. It includes three documents that I know I have saved. How can I make this go away?

Hi David!
Just highlight them and click dismiss. =)
More information: https://help.bloxcms.com/knowledge-base/releases/software_releases/article_42e07c24-ff4c-5f16-985d-b7d6cfe7709a.html

Training request: Timelines
I would like to request a training seminar for two Town News users on building slideshows to see what capabilities we might be missing.

Hi Katie,
To request a session with our training team, please complete the training request form on our help site. They'll be able to help you out.
Thanks!
Aaron Gillette
Marketing Director
TownNews.com

Allow an editor to enable ads for both sliding and vertical galleries OR either sliding or vertical galleries
We would prefer to be able to enable ads for the vertical photo galleries only rather than for the sliding and vertical galleries. We find the sliding galleries are cumbersome and slow when ads are enabled, creating a frustrated user experience, however we do not have the same negative experience with the vertical photo galleries. We would enable this feature across the site if it were available to monetize with ads without having to include ads in the sliding galleries.

Bug?: Unable to close photo after viewing photo on live Flex site.
I have a story with no presentation mode. The single photo is simply a Child Asset to a Flex story. In both Internet Explorer and Chrome, I can not close the photo after viewing it. There is no X, and I can't click off of it. I have to refresh the page. I can recreate this issue on multiple stories. I have looked on a sister site and they have an X. I have also tried clicking where an X would be.

The problem is that your header/nav is covering the close button. The close button is there. It's just roughly on the page under the Sign Up and Log in buttons.
If you use the developer tools, look at the style:
#site-navbar-container {
position: fixed;
top: 0!important;
width: 100%;
z-index: 9999;
}
Turn off the position:fixed value and you'll see the close button.
One possible way to get around this is to set the z-index on the class .modal.fullscreen.
.modal.fullscreen {
z-index: 10000;
}
I don't know if that will mess up something somewhere else on your site, but it would make the image overlay appear on top of the menu, and that would allow for the close button to be seen.

Feature request: Locking content blocks when someone has it open
It would be super helpful if blocks, like assets, would lock when someone already has one open.
We run into situations, especially in breaking news, where 2 people might have our homepage top stories block open. Both are pinning and re-arranging stories -- but they're accidentally saving over each other's work without knowing it.

Feature Request : Amazon Payment Handler
Our Publisher for NUVO.net would like to request the ability to use Amazon as a payment handler. Reasoning Outlined Below:
1) What problem(s) does this idea solve?
Frictionless payment without releasing data or filling out forms. Universal, unlike Apple Wallet, etc…2) Why do you need this idea implemented? Provide as many problems or use cases as possible.
When we ask for money to read an article the user already only has an 8 second attention span and they don’t like to part with their money. Make it safe and easy.
3) How often would you use this feature?
Permanently
4) How many people in your organization would use this feature?
Everyone and all readers
Thank you,
Caitlin

Consider lengthening revision history in BLOX?
Right now, BLOX only stores versions of the 10 most recent revisions made, correct? Is there anyway to expand that to 30 or even more? We change assets so often now that we lose the ability to track story versions to serve as teaching points for reporters/editors and for gathering versions for contest entries. Is this something that's technically possible to accomplish?

Y'all aware that your latest update broke template editing capability on Safari?
Just wondering. Can't select any of the drop downs or expand windows anymore since around Tuesday.

Feature Suggestion: URL display in asset creation window
I was thinking that it would be beneficial to have a box within the asset creation window where once an asset has been saved, the asset's URL is displayed for easy copy/paste. My coworkers and I are frequently (at least once a day) creating assets which we then email out to our subscribers using Constant Contact. It would be nice to have the URL easily copyable from the asset creation screen, rather than opening a new tab or waiting for the asset appears on the front-end. If the URL were displayed in the asset window, it would save a click!

Feature request: Ability to add text overlay to parallax or full bleed images
I'm often using parallax photos to separate sections in a long story. With the new cover art ability to have the headline overlay, I was thinking that it would be really neat if we could put text on top of these parallax or full-bleed photos. We could put subheads or really impressive pull quotes, etc.
Here are a couple examples of how I've used them as a way to separate pieces of a project:

We would like the ability to have live video stream on our site ala facebook.
By time we record/edit/post video it is old news. We'd like to be able to create live on the fly and have the system automatically share it to fb and twitter if possible. Perhaps treat it like 'breaking News' and It only appears on the page if we are 'live'. Once we are done , we can go in and add story and move to a section.

Is there a way to get rid of the mobile anchor from Outbrain?
We've had Outbrain for a while now but I just noticed there's an anchor that takes up most of the screen. I don't have a problem with native ads but I don't want something that intrusive.

Feature request: Default presentation styles for users
If we could set a user's default presentation style (just like we can set that their assets always get them listed as the author) for article assets, that would be very helpful.

Is there a way to have a word limit on free calendar submissions, but offer more words for paid submissions using the Upsell Manager?
Is there a way to have a word limit on free calendar submissions, but offer more words for paid submissions using the Upsell Manager?
In our small/medium market community, we're using the online calendar feature and we allow even businesses to post events at their stores or locations. Events which are submitted online are also included in our print edition, but we limit certain free submissions to just 15 words. Currently, I can't find a way to put a word limit on calendar submissions. And if there is a way to do this, is there also way to make a rule which prompts users to purchase an enhanced listing if they exceed the word limit in the description? Could the photo in the calendar submission also be set up as an option only available to enhanced listings?
We currently have enhanced calendar listings with a few options (one week, one month, etc.). Since we implemented these features a few months ago, we've only had one business pay for an actual enhanced listing and it was at an introductory rate to test out the new feature.
Our calendar page is at www.sewardindependent.com/calendar
Pat Checketts
Advertising Manager
Seward County Independent
Seward, NE

Hi Pat -
Upsell Manager cannot restrict the number of words or photos for an event.
The self-service tool is designed to automatically apply properties (keywords, sections, priorities) to an event for purposes of prime placement throughout your site or print edition - homepage, newsletters, entertainment page, search results, etc.
The value of the upsell is the promotion of a user's event your site rather than the number of words or photos a user is able to apply.
Customer support service by UserEcho