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Anyone else's ads just lose ALL of their impressions and clickthrus?
Checked my ads around 4:30 p.m. and everything was fine. Checked again at 5 p.m. and several ads lost ALL of their impressions and clickthrus. Some ads didn't lose all of their impressions but did lose tens of thousands. This happened on all three of our BLOX sites.
On May 13th, 2016, we made an emergency change to our stats software to fix legacy ad tracking. Stats were temporarily reset back to April 5th and reprocessed. All ad stats should have been reprocessed and restored early on Saturday, May 14th, 2016 including the missing data between April 5th and May 13th.
FLEX right rail regions aren't diverse enough on tablet and phone
In prepping our FLEX site for launch there's been a pretty big frustration with the regions available beginning at the right rail. Desktop is fine. But when you switch to a tablet or mobile phone breakpoint the options available are minimized beginning in the rail. I'll use a screenshot of the Boxy layout at a tablet breakpoint to illustrate my point as it’s the one we chose for our site.
As you can see above the top rail ad is fine. Plenty of rows with one and two columns. But after the top rail ad we’re reduced to full width rows. This presents two problems. 1. As I’ve just mentioned there is a lack of diversity in the regions below the top rail ad. 2. (And this is really design busting) the top rail ad is no longer at the top! That means I have to create a new ad region block specifically to put it higher on tablet and mobile. I ended up just creating a new block for desktop and another for mobile and completely ignoring the top rail ad region.
So the easy solution to this problem would be something like this(and this screenshot will just start at the rail top ad)…
This is more a suggestion for future site launches. But maybe opening up some regions down there wouldn't be site-busting for people who are already on FLEX.
So did anyone else have this problem when launching on FLEX?
Newsletter unsubscribe links missing
Has anyone else noticed a problem with unsubscribe links no longer being added to the end of the newsletters? Until recently there were links at the end for unsubscribing, but those have disappeared. The Constant Contact footer information shows a link, but there isn't one on the actual email.
Feature Request: Podcast asset creation to simplify XML and RSS Data.
I'm slowly working through this with my town news contact but it seems like it will be more complicated and I might need to reach out to a third party company.
I'm trying to create a couple podcasts with some students and the level of detail required in the XML is far too much for the currect town news "audio asset" option.
Is it possible to add a Podcast asset with all the specific podcast details Apple and Stitcher require?
Here is an example of a video podcast's RSS XML.
Flash graphics
I'm trying to upload some Flash graphics but when I create the Flash asset, I can only see a 600x400(ish) portion of the graphic ... anybody know of any way to make the viewing area larger?
Feature request: Add photo gallery to poll assets
Polls are awesome. They'd be more awesome if I could add images as child assets and have those images show up as a photo gallery. (If you add photos to a poll asset now, they show up as cards under the poll.) This of the "who wore it best" polls you could do! The contest-type polls! Anyone else interested?
Bug? Business card Grid doesn't obey column count on Medium and Small breakpoints
I've got a Business card: Grid(FLEX) set as Display mode: Slideshow and Columns: 2. All is good on Large breakpoint. On Medium and Small it goes to 4 columns. On Extra-Small it goes to 1 column. I understand Extra-Small going to 1 column because it's so small. But Medium and Small should still obey the column layout setting, right? Is this a bug or is it intentional?
Click on the first photo in a story and the second photo shows up, and vice versa
We've got an issue on all three of our sites that happens when you click a child photo in a story. When you click the first one, it brings up the bigger gallery page with the second selected. When you click the second, the first opens. And this happens no matter how many photos you have in a story. Here's a graphic, because why not...
So does anyone else have the problem?
Hi Nick!
I was able to reproduce this on my test site, and I updated your ticket with the information and volunteered to walk through it for the dev so he can see what's happening. I assume it is a bug with the photo count for the URL, so we'll put in a bug ticket for that. Thanks!
Mugshots and mobile
The mugshot presentation style is great for desktop users, but awful for mobile users, and we have more mobile users than desktop.
Here's what I mean by awful: Say you have a story with two photos and two mugshots (using the mugshot presentation style on those two photo assets).
Desktop view: Headline, two photos at the top of the story in a gallery format, two mugshots in the left rail and the story in the larger portion of the page.
Mobile view: Headline, mugshot, mugshot (they're stacked), photos in a gallery format, then the story. You're in real trouble if you have a story with more than a couple of mugshots.
I want to change this — and I think it should be a global change. Ideally, on mobile the mugshots would be part of the photo gallery — the order in which they're added as child assets would be the order they appear in the mobile photo gallery.
Anyone else in favor?
Webinar recording: Spring cleaning 101
At our May customer webinar, Christine Masters, director of product management, discussed a variety of ways to refresh and renew your website.
Highlights include:
- Keeping your site up-to-date by cleaning out old blocks, auditing your admins and evaluating your ads.
- Freshening up your front page with new display blocks.
- Making sure your site is mobile-ready and search optimized.
- And much, much more!
For more information, watch the recorded webinar today!
Instant Articles
Now that Facebook instant articles is live for all publishers, can you update how we incorporate this into the BLOX system.
Hi Paul! We are working with two papers to do a live test before releasing this to all sites. We've already had to make several updates to our Facebook Instant Articles feed based on our first live tests. But, neither of the two papers have been approved. Once that happens we'll do an announcement. :)
Force Facebook to use the default og_image instead of child image?
It is election season which means we are running a bunch of stories with multiple politician mugshots attached.
Someone pointed out that we may have a potential problem when Facebook displays only one of these on the article preview. As I’m sure you all know, somebody out there is going to take that as us favoring one candidate over the other.
Is there an easy way to prevent Facebook from pulling a child image in a case like this, or make it use the default logo instead?
Any thoughts anyone has are definitely appreciated.
I'm not sure if there is a way to do this in Facebook (usually the first person to share the page can choose the main image, but I'm not sure how long that will stay that way for subsequent shares).
We have a feature we're working on where you can upload a different image to be used for the preview, and it would be used for the Facebook og_image as well. So, that may help when that's available.
For now, I would say that lots of papers just make a combined image with the various candidates all represented, and then that single image would be used as the main image on the story (and thus also the og_image).
Collection Series clipping headline
This one looks like a bug to me.
On a Collection Asset, Series style, long headlines are being clipped when there is plenty of space to display the whole thing.
Is this somehow intended behavior?
Hi Kevin!
Your file was customized and hadn't been updated. So our developer updated that bit of code on your site. Let me know if it looks better now.
Thanks!
Christine
Add map/location to HTML assets
We have several HMTL assets that could benefit from using the location feature. Is this something that could be added?
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