Hey ya'll,

We recently launched our Subscriptions (we call it Membership) and there are five different price levels, including the free trial. Yesterday we got a call from someone who signed up for the lowest paid tier for one year, about a month ago. They now want to up their membership to the top level - something hopefully everyone will want to do at some point! Unfortunately, they ran into issues, already having an "active" subscription. My temporary solution was to manually expire their service on my end and then have them sign up for the new one, but this is obviously not ideal. 

I almost posted this as a "Feature Request," but figured it has to already exist, I must just be missing something. 

Any ideas?

Try as we might, we cannot find a report / reports that help us keep tabs on subscriptions that do not renew (a.k.a. lost customers). Here's what we suggest be either changed or added.

1. Create a report that let's us track non-renewed subscriptions by customer name. For example, if Amy Jones' monthly or annual subscription is scheduled to renew, but does not - allow a way for us to get a list of those folks. We want to be able to contact them and find out why, win them back.

2. Create a report that allows us to track first-time subscribers by name. Specifically, we are interested in the people that made the initial decision to purchase a membership. Currently, there appears to be no simple way to track this critical data.

For video assets embedded into stories, we would like the video asset's "Description" field to appear under the video (similar to how photo captions appear) when the video is set to the "Video player" presentation mode.

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I've noticed over the last four days, our collection pageviews aren't accumulating like they have in the past in Google Analytics. Now in the collections traffic, the pageviews are close to the unique pageviews number. They aren't inflated anymore.

Has anyone else noticed this with their pageviews? Has Google Analytics stopped recognizing the different pages in collection assets?

First, thanks so much for adding the Broadcast feature to the TCMS. It's a very useful feature that will certainly get a lot of use.

It would be awesome if we could set a custom time to Broadcast assets separate from the asset's start time. This would enable us to send content to our social media channels for optimum visibility. For example, much of our content goes live on our website at 4:30 a.m. but it would be better to delay the Broadcast to Facebook until about 7:30 or 8 a.m. when there are more people on Facebook.

It would also be nice to have the ability to schedule multiple Broadcast times for different channels inside a single asset. For example, we would like to broadcast to Facebook once but may like to broadcast to Twitter three separate times, so it would be cool to have the ability to schedule a single FB broadcast and three Twitter broadcasts.

Finally — and I don't know if it's possible — but it would also be nice if media such as photos that are attached to assets could be broadcast to Twitter along with the asset's link.

Thanks,

Brad

It seems that right now, the only way to report comments is if the user is logged in. Is there a way to activate the report button for all non-logged in users? I understand that this may lend itself to abuse, so having an option to have a higher threshold for "guest reports" or even the ability to remove the report button on a specific comment could help curb that.

Having the ability to unlock assets within the Blox Go mobile interface will solve the problem of having to switch to desktop view on a mobile device and log into the CMS in order to unlock an article. This will save precious time, especially in a situation when multiple staff members are working on breaking or developing stories.

(Apologies if I've simply been unable to find this setting and thanks in advance if anyone can show me where it exists already.)

We'd like the ability to disable the display of usernames in the e-Edition's "river of news." (See attached screenshots)

Showing them here doesn't add anything to the reader experience. They aren't clickable and just clutter up the display with un-useful information.

I'd be fine with them being simply removed completely but an option to enable or disable their display would allow other sites to make that decision themselves.

1. Create a cleaner reader experience by decluttering the display and removing information that is not useful.

2. Every day.

3. Every reader.

Thanks,

Kevin

I'm not sure if this has already been cracked, but it would be so nice if forms generated embed codes so we could put them at the bottom of stories, or embed them onto a landing page. Right now, we either link to them or use a third-party form that we can embed. 

When a reader signs up to receive our e-newsletters (https://lancasteronline.com/newsletters/), they get an automated confirmation email from Constant Contact that must be clicked before they are actually subscribed to the e-newsletter. While I understand that the purpose is to maintain list quality, the unintended consequence is that the confirmation email is a barrier to the reader. As such, it reduces e-newsletter sign ups. The confirmation email is an optional feature in the Constant Contact platform. However, it is not optional for our e-newsletters due to (I assume) a decision made between Town News and Constant Contact. This affects all Town News clients who use the Constant Contact e-newsletter integration. I would like to ask for a reconsideration of this requirement, such that it be turned off globally for all of us.

We'd like to request some additional analytics data be added for the Email Reach service.

• Statistics / Analytics / Email Reach: Add column for open rate. Yes we can do the math when needed but the system can do it much faster and have it available instantly when we need it or provide it in automated reports.

• Statistics / Analytics / Email Reach: We'd like to see columns related to active subscriptions. How many people on the "Sent" list had an active subscription when the email went out? How many of the "Opens" were active subscribers?

• Community / Email Reach: It could be helpful if the "Events" information was also available under Statistics / Analytics / Email Reach so it is all accessible from the same screen.

• Community / Email Reach / Contacts: Add a column for active subscriber status (yes/no).

Thanks.

We've recently started using the BLOX commenting system. I would like for Authors to be able to receive a notification when someone posts a comment on one of their articles, as we are encouraging them to join in on the discussions / answer questions posed by readers. Right now the only way to set up notifications is to add their email to the "master list" which notifies them when a comment is posted on ANY article. 

If that's not possible, perhaps we could somehow achieve this through the "Per-URL settings"? If I could set an email to be notified by section that would work just as well too.

Thanks!