Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

GeoIP/Geolocations to customize website experience for users
Additionally this could be expanded to allow site designers to develop blocks that would dynamically deliver the most relevant content based on a users location i.e. weather, news, offers, etc.

There seems to be a setting forcing lower case letters into caps
Something in the Flex template is forcing the capital even though the user is entering it lower. You can see this on our keyword tags displaying on detail pages.
Screengrab of keywords entered lower in the admin:
Screengrab of keywords forced upper on the front end:
Can this be changed (we shouldn't force capital letters for style and accuracy reasons) in UTL or in the template so that it reflects throughout the entire site? I put a ticket in but was told if this were modified it would take us off the upgrade path. Would other customers benefit from a fix like so?

BLOX currently forces whatever you type in to be lowercase, so right now everything is lower. We need the keywords to be lowercase for data integrity issues (so that they all search the same).
It used to be that we didn't touch these at all and left them lower case, but we got a lot of complaints, so we started adding a "title case" to them.
However, we have a feature in the system that would keep a "front-facing" version of the keyword (essentially, whatever you type in), and a "search optimized" version which would be in the search index for searching purposes. This will allow you to display things the way they type, but all have them searched the same.
Until that happens, however, Nick's suggestion would work and would not take you off the upgrade path (since it is just CSS). I will update the ticket in the system with this information so our support staff can help.

Join us | How to generate more revenue with BLOX Live e-Editions

At our June customer webinar, Rich Griffin (BLOX Live e-Editions product manager) and Jon Winters (BLOX Total CMS product architect) will discuss the latest updates and new revenue opportunities.
We'll cover:
- Generating revenue with new banner ad positions for BLOX Live e-Editions.
- Increasing user engagement with cutout asset upgrades.
- Saving time with improved asset merging and simplified page replication in BLOX Total CMS
- And much, much more!

Conflicting schedules
Can someone tell me how schedules interact if there are more than one active on the page? I've tried dragging one schedule above the other one to see if that one takes precedence but I wasn't able to do that.

email collection
Please let me know if there's currently a way to work this with the paywall. If not, the idea is:
A temporary 'subscription' option where a non-subscriber could be offered a limited-time access to hard-paywalled content if they submitted their email address to be added to a list.
For example, if we had a new product we wanted to promote by email campaign, and we wanted to quickly build a distribution list, we turned on a month-long access to paywalled content on the website for non-subscribers. When they hit the paywall on the article, they would be prompted to purchase a subscription or - for a limited time - submit their email for that new product promotion.

Anyone else's ads just lose ALL of their impressions and clickthrus?
Checked my ads around 4:30 p.m. and everything was fine. Checked again at 5 p.m. and several ads lost ALL of their impressions and clickthrus. Some ads didn't lose all of their impressions but did lose tens of thousands. This happened on all three of our BLOX sites.

On May 13th, 2016, we made an emergency change to our stats software to fix legacy ad tracking. Stats were temporarily reset back to April 5th and reprocessed. All ad stats should have been reprocessed and restored early on Saturday, May 14th, 2016 including the missing data between April 5th and May 13th.

FLEX right rail regions aren't diverse enough on tablet and phone
In prepping our FLEX site for launch there's been a pretty big frustration with the regions available beginning at the right rail. Desktop is fine. But when you switch to a tablet or mobile phone breakpoint the options available are minimized beginning in the rail. I'll use a screenshot of the Boxy layout at a tablet breakpoint to illustrate my point as it’s the one we chose for our site.
As you can see above the top rail ad is fine. Plenty of rows with one and two columns. But after the top rail ad we’re reduced to full width rows. This presents two problems. 1. As I’ve just mentioned there is a lack of diversity in the regions below the top rail ad. 2. (And this is really design busting) the top rail ad is no longer at the top! That means I have to create a new ad region block specifically to put it higher on tablet and mobile. I ended up just creating a new block for desktop and another for mobile and completely ignoring the top rail ad region.
So the easy solution to this problem would be something like this(and this screenshot will just start at the rail top ad)…
This is more a suggestion for future site launches. But maybe opening up some regions down there wouldn't be site-busting for people who are already on FLEX.
So did anyone else have this problem when launching on FLEX?

Newsletter unsubscribe links missing
Has anyone else noticed a problem with unsubscribe links no longer being added to the end of the newsletters? Until recently there were links at the end for unsubscribing, but those have disappeared. The Constant Contact footer information shows a link, but there isn't one on the actual email.

Feature Request: Podcast asset creation to simplify XML and RSS Data.
I'm slowly working through this with my town news contact but it seems like it will be more complicated and I might need to reach out to a third party company.
I'm trying to create a couple podcasts with some students and the level of detail required in the XML is far too much for the currect town news "audio asset" option.
Is it possible to add a Podcast asset with all the specific podcast details Apple and Stitcher require?
Here is an example of a video podcast's RSS XML.

Flash graphics
I'm trying to upload some Flash graphics but when I create the Flash asset, I can only see a 600x400(ish) portion of the graphic ... anybody know of any way to make the viewing area larger?

Feature request: Add photo gallery to poll assets
Polls are awesome. They'd be more awesome if I could add images as child assets and have those images show up as a photo gallery. (If you add photos to a poll asset now, they show up as cards under the poll.) This of the "who wore it best" polls you could do! The contest-type polls! Anyone else interested?

Bug? Business card Grid doesn't obey column count on Medium and Small breakpoints
I've got a Business card: Grid(FLEX) set as Display mode: Slideshow and Columns: 2. All is good on Large breakpoint. On Medium and Small it goes to 4 columns. On Extra-Small it goes to 1 column. I understand Extra-Small going to 1 column because it's so small. But Medium and Small should still obey the column layout setting, right? Is this a bug or is it intentional?

Click on the first photo in a story and the second photo shows up, and vice versa
We've got an issue on all three of our sites that happens when you click a child photo in a story. When you click the first one, it brings up the bigger gallery page with the second selected. When you click the second, the first opens. And this happens no matter how many photos you have in a story. Here's a graphic, because why not...
So does anyone else have the problem?

Hi Nick!
I was able to reproduce this on my test site, and I updated your ticket with the information and volunteered to walk through it for the dev so he can see what's happening. I assume it is a bug with the photo count for the URL, so we'll put in a bug ticket for that. Thanks!

Mugshots and mobile
The mugshot presentation style is great for desktop users, but awful for mobile users, and we have more mobile users than desktop.
Here's what I mean by awful: Say you have a story with two photos and two mugshots (using the mugshot presentation style on those two photo assets).
Desktop view: Headline, two photos at the top of the story in a gallery format, two mugshots in the left rail and the story in the larger portion of the page.
Mobile view: Headline, mugshot, mugshot (they're stacked), photos in a gallery format, then the story. You're in real trouble if you have a story with more than a couple of mugshots.
I want to change this — and I think it should be a global change. Ideally, on mobile the mugshots would be part of the photo gallery — the order in which they're added as child assets would be the order they appear in the mobile photo gallery.
Anyone else in favor?

Webinar recording: Spring cleaning 101
At our May customer webinar, Christine Masters, director of product management, discussed a variety of ways to refresh and renew your website.
Highlights include:
- Keeping your site up-to-date by cleaning out old blocks, auditing your admins and evaluating your ads.
- Freshening up your front page with new display blocks.
- Making sure your site is mobile-ready and search optimized.
- And much, much more!
For more information, watch the recorded webinar today!
Customer support service by UserEcho