Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Flex and DFP
Am I able to preview DFP Flex blocks? I don't see the ad firing in preview. I want to make sure I am implementing correctly before we are ready to launch. Top leader board only shows placeholder. https://admin-newyork1.bloxcms.com/burlingtoncountytimes.com/tncms/admin/action/main/preview/site/flexsystem/-/sports/
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TotalCMS sharepoint icons
Here is just a fun little feature request to give the TotalCMS appliance a little personality for Mac OS X users. This should have no effect on Windows users either way.
By default mounted server volumes show up with a generic icon.
Besides being boring, leaving it this way makes it harder to distinguish between mounted share points quickly. As such we’ve got custom icons assigned to all servers in the company.
I whipped up some Town News icons (and grabbed the purple one from the web) to use for our install as seen here:
Unfortunately every so often the appliance wipes them out and they revert back to generic icons.
So my “it doesn’t really matter at all, but would be kinda fun feature request” is for y’all to create some custom icons that are included on the appliance by default. That or just set it so the system will leave customer applied icons in place.
They are stored on the root of the share as an invisible INCS file just named: .VolumeIcon.icns
Let me know what y'all think!
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Marketplace App
Has TownNews thought about creating an App that is just the Marketplace?
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Poll assets with related links
Is there a way to link an article assets within a poll asset? For instance in a poll about privatizing ambulance service, can I link the story we wrote about privatizing ambulance service? I tried adding a related child article asset and a related link but it doesn't display anywhere.
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Hi Nick!
This is a feature in our new templates. When are you moving to Flex? :)
Here is an example: http://www.flex-showcase.bloxcms.com/news/have-you-participated-in-the-als-ice-bucket-challenge/poll_c4cb2da3-b020-541d-b51a-de7f2470d66f.html
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AP flag overwrites bylines
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Remove image titles
Is there a way to prevent image titles from appearing on the site? Hardcopy newspapers don't include titles for each photo on a given page, so I'm wondering if there's a way to preserve that look on the website — to just have a photo with a cutline, and no title.
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Article for subscribers about change to new Live E-Editions
We just made the change as part of our TotalCMS rollout and are getting a ton of user complains/confusion.
I'd like to write something up to explain the changes, but was hoping I wouldn't have to reinvent the wheel if one of y'all had already done something similar I could borrow from.
Thanks.
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in page links
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Support for USER ID tracking in Goggle analytics
More information is here:
https://developers.google.com/analytics/devguides/...
and here
https://support.google.com/analytics/answer/312366...
There's more to it than just changing the Google javascript. ToS would need to change and the ability to Opt out would need to be added to user's self service pages.
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Redirects for URLs and their children
It would be even better if I don't have to create a new URL in the BLOX URL map for the redirects too, so they don't clutter the URL map.
The reason I'm asking is because Google Webmaster Tools keeps finding URLs from my old site and our BLOX site is almost a year old.
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Asset Index: Main Index blocks not showing flags
show_flags
show_details
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Smartphone app and broadcasting
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Remove the assets from the website through TCMS
If so, are there plans to eventually make a demotion to a workflow step that removes the site tag also update the syndicated copy in the same way?
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Please make our Flex site search deliver articles by Authors names
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Cropping image in Touch 5 Mobile: Mobile Main
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Also, the "truncate lead" and "additional paragraphs" only seem to display on the phone version of the site. The tablet version only displays the image and the headline. As it is now it looks like, in the example above, the "Pet maintenance" story belongs to the "Pet ER" story above it, but that isn't the case. They are two separate stories.
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