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Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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How to automatically add video to Associated Press articles
In today's newsroom, video is an important tool. It adds depth to reporting and entices readers to spend more time on your site. Our new Associated Press automatic video matching service makes it easy to add video to AP articles, with no work from you! Learn more »
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Under review
Creating a widget out of a block without links opening in a new window
Is there a way to create a widget out of a block without having the links open in a new window. Currently when you use the iframe code from the widget tab of a block it automatically adds target=_blank.
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Answered
Photo Watermark
Does anyone know if BLOX has a method to automatically add a watermark during processing of the multiple sized photos but keep it off the original for selling through second street's photo service?
Answer
Christine Masters
10 years ago
Hi Jason! That is not currently available. You could do something a bit more manual, like a Photoshop macro, and then upload an unmarked one for MyCapture, but nothing automated.
We also can disable right clicking and/or save to desktop via a JavaScript - but of course, you could always do a screen shot.
We also can disable right clicking and/or save to desktop via a JavaScript - but of course, you could always do a screen shot.
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Answered
What's the easiest way to temp disable the paywall?
We are making our site free during the current winter storm. To do so I edited the url assignments for each of the services but the process takes a little time and is prone to error when it is done and undone as a check mark missed can lock some users out of a section.
Is there an easier way to accomplish the same thing?
Is there an easier way to accomplish the same thing?
+4
Add the ability for front-end users to make purchases with Paypal in forms
Add the ability for front-end users to make purchases with a Paypal account in forms--not just limit users to entering a credit card.
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Under review
Option to duplicate classified assets
Feature request: It would be great to have the option to duplicate assets in Marketplace>Classifieds. A function to duplicate assets in all Blox applications would be useful.
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Under review
Collection Pagination
Is there a customization that I am not seeing that paginates the number of articles associated with a collection? We are in the process of setting up topic pages but the number of articles is making the page very long and it would look better if it paginated after about 20 articles.
+4
Under review
Updated Story Notifications
A co-worker mentioned that it'd be nice for logged-in readers to be able to mark a story so that they receive notifications if and when that story is updated. I guess by email.
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Answered
Bullets and other special characters
One of our publications uses bullets and other special characters in the print edition. Those characters are stripped out when content is loaded into Blox. How can we prevent that from happening?
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Under review
Email Reach Mail List ID
You guys seriously need to make finding the ID more convenient.
Having to view the page source code to get the list ID is really bad administration.
It should be displayed as text under the edit list popup.
Just my 2 cents...
Having to view the page source code to get the list ID is really bad administration.
It should be displayed as text under the edit list popup.
Just my 2 cents...
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Answered
Banner ad issues
Has anyone else had problems with the banner ad admin recently? The position weighting option isn't working correctly (I can't get a locked percentage to actually save) and I've got other ads, that while they are running, they stopped tracking impressions. Just wondering if anyone else has seen anything like this.
+4
Under review
Article impression count
Will Townnews consider creating an impression count for articles that is viewable on the front end?
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Answered
Adding a poll
I am trying to post a poll, but it isn't showing up on our site. Ideas? I looked at previous poll posts and everything is the same, as far as posting "checks."
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Completed
Integrated AdOwl with the User Dashboard, so a user can edit their classified ad.
At this time AdOwl is not integrated with the User Dashboard, so a user can not edit their AdOwl ad. Will TownNews change this, so users can edit their classified ad content?
Answer
Christine Masters
10 years ago
Hi Lonnie!
If your users are logged in when they place an ad through Ad Owl, the ads are automatically associated to their user account. If they are associated to their user account, we can show them in the User Dashboard. You have to enable a specific option for this feature to be enabled (you can ask our Customer Support team for help on this).
Note that this will NOT affect the Ad Owl print submission - only the online classified ad.
Let me know if this makes sense or if you have more questions!
Christine
If your users are logged in when they place an ad through Ad Owl, the ads are automatically associated to their user account. If they are associated to their user account, we can show them in the User Dashboard. You have to enable a specific option for this feature to be enabled (you can ask our Customer Support team for help on this).
Note that this will NOT affect the Ad Owl print submission - only the online classified ad.
Let me know if this makes sense or if you have more questions!
Christine
Customer support service by UserEcho
