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Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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0
Under review
Aligning images inside articles
Question: When manually dragging/dropping an asset in between article paragraphs, can it be aligned left or right, or only centered? It's nice to be able to drop images throughout a story but it leaves large empty gaps to either side...
![](/s/cache/7c/70/7c7039045ccb31ad7a3ef5f1a897f0c9.png)
0
Answered
exclude dates on calendar items
when doing schedules for events I would love to be able to set dates to exclude...
For example "Wee Read" at the library is set for every Monday and Thursday at 10 am until the end of time. Except the library is closed for Thanksgiving. So now I have modify the schedule and set an end date prior to 11/27 and then add another schedule starting after Thanksgiving and extending until the end of time.
I would love to be able to just enter an excluded date of 11/27 and have item not scheduled for that day.
For example "Wee Read" at the library is set for every Monday and Thursday at 10 am until the end of time. Except the library is closed for Thanksgiving. So now I have modify the schedule and set an end date prior to 11/27 and then add another schedule starting after Thanksgiving and extending until the end of time.
I would love to be able to just enter an excluded date of 11/27 and have item not scheduled for that day.
![](/s/cache/f7/d8/f7d812bfd6189c6ba3f74e040521c053.png)
+1
Answered
Block template that only brings in assets that have a child image asset.
Is there a way to set a block to only include assets that have a child image asset? If not, can this be written in utl? Does anyone have an example?
![](/s/cache/11/45/11452aa3c4c2ba87a8656c08109b235a.png)
0
Under review
subscription_bypass > true is not applying to mobile site.
We have instant paywall. I have applied subscription_bypass to a story. But when I visit the story on a phone, it is still locked up on the mobile site.
Desktop: http://www.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html
Mobile: http://m.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html?mode=jqm
Desktop: http://www.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html
Mobile: http://m.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html?mode=jqm
![](https://cdn.userecho.com/characters/67.png?1)
0
Answered
Image asset presentation options
So with the upgrades, do we lose the miscellaneous tab option for type of display (ie mug to panorama) on the image assets? It's disappeared from our options, at least where it once rested. Did it move? Or did we lose it altogether?
Christine
Christine
![](/s/cache/ab/fb/abfb64df2c9e7c1fb39f052bb99f0de7.png)
0
Customized meter messages
I'm trying to customize the message below to include a promotional offer of 99 cents for a month. I've tried putting in metered_sub_final_message in the URL custom properties but it won't change the text. This is what I'm trying to add:
<a style="font:bold 13px Arial,sans-serif; color:#21491d; padding:10px 10px; background: repeat-x scroll 50% 50% #d3e0cd; border-radius:4px;" href="https://thebrunswicknews-dot-com.bloxcms.com/users/admin/service/purchase/?serviceid=3767&driver=subscription&referer_url=/users/admin/service/purchase/&step=1">99¢ Trial</a>
![Image 50](/s/attachments/10530/1/125/4c2d218ae81adaab1d251d021342468e.png)
<a style="font:bold 13px Arial,sans-serif; color:#21491d; padding:10px 10px; background: repeat-x scroll 50% 50% #d3e0cd; border-radius:4px;" href="https://thebrunswicknews-dot-com.bloxcms.com/users/admin/service/purchase/?serviceid=3767&driver=subscription&referer_url=/users/admin/service/purchase/&step=1">99¢ Trial</a>
![Image 50](/s/attachments/10530/1/125/4c2d218ae81adaab1d251d021342468e.png)
![](https://cdn.userecho.com/characters/68.png?1)
+4
Under review
Mobile-friendly display for Election platform assets
I've been setting up our election coverage for the 2014 cycle, and as best I can tell, the assets within the Election Stats platform do not display in a mobile-friendly fashion when viewed on a mobile device, like an article would. I've been able to pull them in to Touch 5 blocks, but when you click on them on a mobile device, they just go straight to the desktop version of the page. This is particularly inconvenient for a phone display.
With the huge growth in mobile traffic and the way voters are consuming content now, it would seem to be an absolute must that these election assets get a mobile-friendly display in the future.
Thanks very much.
With the huge growth in mobile traffic and the way voters are consuming content now, it would seem to be an absolute must that these election assets get a mobile-friendly display in the future.
Thanks very much.
![](/s/cache/f7/d8/f7d812bfd6189c6ba3f74e040521c053.png)
0
Answered
Google news images/links are not ours
If I search our stories in google news we get the correct text but sometimes images are not ours. Search "site:buckscountycouriertimes.com" in google news. Has anyone found a workaround to tell google news to use a default image and not someone else's?
![Image 47](/s/attachments/10530/1/94/109eb2d303b7b9ac71c511c9098158ef.jpg)
![Image 47](/s/attachments/10530/1/94/109eb2d303b7b9ac71c511c9098158ef.jpg)
![](/s/cache/86/78/8678fccc68c8a12d52a4416eb9ef3a5d.png)
Answer
Christine Masters
10 years ago
Hi Craig!
Here is the Google News help page, which says that if you don't have a related image (that meets their requirements) they will sometimes help you out by adding one from somewhere else:
https://support.google.com/news/publisher/answer/1...
"Please keep in mind that in order to show as many different sources to our users as possible, we sometimes pair relevant images with articles from different sources."
So, it doesn't look like much can be done other than to try to have images with all of your main stories.
I had thought that setting an og_image setting would help, but you have that already, so clearly Google News won't use that.
Here is the Google News help page, which says that if you don't have a related image (that meets their requirements) they will sometimes help you out by adding one from somewhere else:
https://support.google.com/news/publisher/answer/1...
"Please keep in mind that in order to show as many different sources to our users as possible, we sometimes pair relevant images with articles from different sources."
So, it doesn't look like much can be done other than to try to have images with all of your main stories.
I had thought that setting an og_image setting would help, but you have that already, so clearly Google News won't use that.
![](/s/cache/f7/d8/f7d812bfd6189c6ba3f74e040521c053.png)
+3
Under review
Real-time Sports Scoreboard
I want the ability on a section front to create a real-time sports scoreboard, then when the game is complete, display the results. I don't see a sports stats block for this. Has anyone ever done this before?
![](/s/cache/7c/70/7c7039045ccb31ad7a3ef5f1a897f0c9.png)
0
Under review
Trouble with bots and crawlers
Mike Stickler 10 years ago
in BLOX CMS
•
updated by Patrick O'Lone (Director of Software Development) 10 years ago •
6
Is anyone having bandwith overages and when they try to track them back discover msnbot is accounting for 24%-33% of total page views. I am loathe to block them completely but changing the crawl delay had no effect?
By way of comparison googlebot, yahoo(slurp), and bingbot all seem to account for about 6% of our pageviews.
How are you dealing with the issue?
By way of comparison googlebot, yahoo(slurp), and bingbot all seem to account for about 6% of our pageviews.
How are you dealing with the issue?
![](/s/cache/7f/cc/7fccade29ad1a10be384043abf53880f.png)
0
Completed
Broadcast Idea
One of the big issues with Facebook is that when you broadcast and the asset has no image attached that FB will pull a random image. Unfortunately this includes ads or business logos.
Can a prompt be added to broadcast that notifies the person broadcasting that there is no image attached and makes them choose to continue.
Can a prompt be added to broadcast that notifies the person broadcasting that there is no image attached and makes them choose to continue.
![](/s/cache/86/78/8678fccc68c8a12d52a4416eb9ef3a5d.png)
Answer
Christine Masters
10 years ago
Hi Jason!
We have a feature that, when you do not have a related image on the page, will send FB a "default" og_image to use. Most newspapers will use a logo or something similar.
Here is the documentation:
http://docs.townnews.com/kbpublisher/OpenGraph-Tag...
Also, note that these can be set on the URL, so you could theoretically have a different og_image per section.
We have a feature that, when you do not have a related image on the page, will send FB a "default" og_image to use. Most newspapers will use a logo or something similar.
Here is the documentation:
http://docs.townnews.com/kbpublisher/OpenGraph-Tag...
Also, note that these can be set on the URL, so you could theoretically have a different og_image per section.
![](/s/cache/1d/75/1d757ecb2aa1790ad34b15b8f20ba5f4.png)
0
New tool consolidates paywall rules for easy maintenance
Our new rule profiles feature makes managing your subscription rules a breeze, even if you offer tons of packages. Read more »
![](/s/cache/7f/cc/7fccade29ad1a10be384043abf53880f.png)
+1
Started
Business Directory
Can Google+ be added to the social media (second tab) for the business directory listings.
![](https://cdn.userecho.com/characters/83.png?1)
0
Completed
Ability to test forms with payment information before going live
We'd like to be able to test forms that include payment information before pushing them live to the public. If that's already possible, we haven't found it in the documentation, but it would be a great feature. We've had several cases where forms went live, but there were errors in the form that we were unaware of because we could not process them without it charging a card.
![](/s/cache/86/78/8678fccc68c8a12d52a4416eb9ef3a5d.png)
Answer
Christine Masters
10 years ago
Hi Sam!
Pretty much any of our products (Forms, Ad Owl, Upsell Manager, etc.) will utilize the test Visa number:
Any name
Any address
acct: 4111111111111111 (a 4 and 15 ones)
expiration: Any future date
CSC code: 123 (I think it can be any three-digit number)
For this to work, you have to be viewing the form in PREVIEW mode (not live).
Try this out and let me know how it works for you.
Christine
Pretty much any of our products (Forms, Ad Owl, Upsell Manager, etc.) will utilize the test Visa number:
Any name
Any address
acct: 4111111111111111 (a 4 and 15 ones)
expiration: Any future date
CSC code: 123 (I think it can be any three-digit number)
For this to work, you have to be viewing the form in PREVIEW mode (not live).
Try this out and let me know how it works for you.
Christine
Customer support service by UserEcho