Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0
Planned

Global Regions Displaying only on detail pages and not the index page

Sarah McCraley 10 years ago updated by Christine Masters 10 years ago 3

Does any one know if there is a way to have a block within a global region appear only on the detail page and to be hidden on the index page. Also is there anyway to have a global region be sticky on a detail page?

0

Webinar recording: Making money with FREE content

anonymous 10 years ago 0

At our April customer webinar , Tim Turner, Content Exchange program manager, discussed ways to grow your bottom line with value added content and TownNews.com's Content Exchange program.

Highlights include:

  • Tips on making money from TownNews.com's FREE value added content options.
  • Best practices for using articles, videos and more from the Content Exchange program on your site.
  • How to encourage users to stay on your site longer and consume more content with recommendations.

For more information, download the slideshow or watch the recorded webinar today!

0
Under review

Locked story warning

Erica Smith 10 years ago updated 10 years ago 6

It's very easy to get into a story that's locked by someone else, edit it and assume you can save those changes. That doesn't work, of course — the file is locked by someone else. There's a red warning at the bottom of the asset, but it's easy to skip — especially if you're starting at the top of an asset.


Anyone else interested in a more obvious warning? A pop-up would be very helpful to our editors: "This story is locked. Would you like to read it?" (Or something similar.)

0
Answered

Sharing an image collection to facebook

Sarah McCraley 10 years ago updated 10 years ago 3

When I share an image collection from our site to facebook - the post does not pull any image assets or even our logo into the post. When I share an article and individual images it works fine. See my screen shot of the two posts. The top is an image asset, the bottom post is a collection. We try to use collection assets throughout our site. It would be nice if the sharing of collections displayed consistently with the other types of assets.


Image 140


Answer
Christine Masters 10 years ago

Hi Sarah!


That article of the adorable sloth does have an og_image correctly associated, and it is the right size, so this appears to be a problem that was identified in this post here:

http://community.townnews.com/topics/433-facebook-refuses-to-pull-child-images/


Essentially, especially on the first share, Facebook sometimes does not get the image due to async loading. This is a newish issue with Facebook, but they have a new method that we hope will fix it (which we are implementing in the next few weeks).

In addition, see my best practices in that link above. If you as an editor (or anyone in the newsroom) triggers a Facebook share when the page is not ready, Facebook will give an error which leads to the issue above.


We have several initiatives to workaround the scraping mechanism changes from Facebook. But for now, you can go to:


And run the URL through it a few times (until it should the proper preview at the bottom) and that will fix it. Obviously this is not ideal for every situation, which is why we are attempting to add more features to help workaround these Facebook issues.
0

Webinar: Making money with FREE content

anonymous 10 years ago 0
At our April customer webinar, Tim Turner, Content Exchange program manager, will discuss ways to grow your bottom line with value added content and TownNews.com's Content Exchange program.

We'll cover:
  • Tips on making money from TownNews.com's FREE value added content options.
  • Best practices for using articles, videos and more from the Content Exchange program on your site.
  • How to encourage users to stay on your site longer and consume more content with recommendations.
  • Q&A session to follow the presentation.

Join us on Thursday, April 7th at 10:30 AM CDT.

0
Under review

Related News artciles on Marketplace Listings

Sarah McCraley 10 years ago updated 10 years ago 2

We relate funeral home marketplace listings to our obituary article assets. The business is related as a parent to the article.


The obituaries display with the businesses marketplace under the news tab, but they display with the oldest listing first. Is there a way to have the news articles display in order from newest to oldest?

Answer

Hi Sarah,


If you're relating these obituary articles to the business you can also re-order those assets per business under the Related tab to accomplish your preferred order. Hope that helps!


Thanks!

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Under review

Broadcast for calendar events

Kim Mason BGDN 10 years ago updated by Christine Masters 10 years ago 1

Is there any way to use broadcast for calendar events? It lets me choose the calendar sections but since the events aren't in editorial assets I can't actually use it. When I go to them in community/calendar there is no broadcast option under the other tab.

This would be very beneficial to get the word out about events, so we'd like it added as a feature request.

+4
Started

Add HTML, YouTube, link assets as sibling assets

Erica Smith 10 years ago updated by Christine Masters 10 years ago 4

The list of what can be used as a sibling asset is too limited. Link, HTML and YouTube assets, for example, are excluded, but shouldn't be. We have HTML assets and YouTube assets that are story — stories are more than text these days.


Anyone else? (Bonus if they're more than headlines, but there are rumors that that's already in the works.)

0

Section tag order

Greg Wood 10 years ago 0

No big deal, but would it be possible to get the option to have the most recently added section tags appear at the top of the list? This would ensure that the wire stories are opening in the local site sections we apply instead of our "ap" section, where we are not really targeting ads. I know it's easy to drag it to the top, but people don't seem to be getting the message...

+5

Title option in batch edit

Lindy 10 years ago updated by Nick 10 years ago 1

Is there a plan to add a title field in the batch edit window?

Example: 100 photos get batch uploaded but have incorrect filenames. Each one has to be edited individually to fix the naming convention or title.

0

Webinar recording: Introducing TownNews.com iQ Standard

anonymous 10 years ago 0

At our March webinar, Wesley Farris (TownNews.com iQ program manager) introduced the all-new iQ Standard tier, designed to help sites of all sizes use data to extract superior results from their programmatic and remnant advertising campaigns.


For more information, the recorded webinar today!

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Answered

Have form product selected by default?

Nick 10 years ago updated by Sean Bova | Web Developer 10 years ago 5

We're offering a product online with a BLOX form. We only have one product and want it to be selected by default. Is there a way to do this? Users can choose how many to purchase. But the only way I can get the radio selection to go away is to remove the ability to purchase multiple copies.

0

Webinar: Introducing TownNews.com iQ Standard

anonymous 10 years ago updated by Kevin M. Cox 10 years ago 1

Webinar: Introducing TownNews.com iQ Standard

Image 122

At our March webinar, Wesley Farris, TownNews.com iQ program manager, will introduce the all-new iQ Standard tier, designed to help sites of all sizes use data to extract superior results from their programmatic and remnant advertising campaigns.


We'll cover:

  • Trends in programmatic--where the market stands, and where it's going.
  • How to instantly boost CPMs on your unsold inventory--using the data you already have on hand.
  • How TownNews.com iQ Standard makes programmatic advertising easy and affordable--and how you can get started!

Join us on Thursday, March 3rd at 10:30 AM CST.

+2
Planned

Inline related content

Erica Smith 10 years ago updated by Christine Masters 10 years ago 1

You know how you can drag child assets into a story, creating in-line photo galleries, videos and links? Wouldn't it be nice to be able to do that with related content, too?

+1
Under review

Webinar recording: What's new in BLOX Total CMS

anonymous 10 years ago updated by Kevin M. Cox 10 years ago 3

At our February webinar, Jon Winters (BLOX Total CMS product architect) discussed the latest improvements, updates and additions to BLOX Total CMS's Page Tracker tool.


Highlights include:

• Improved wireframe view now shows asset status and Live e-Edition segmenting.

• Updated gallery view displays more information and larger previews.

• New linear budget format looks cleaner and makes sharing asset budgeting information a breeze.

Bonus: Revamped installer makes updating the BLOX Total CMS InDesign plug-in easier than ever.


For more information, watch the recorded webinar today !