Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Webinar | Creating a digital replica that delivers the goods (May 2017)

Cherry Wolf (Marketing specialist) 7 years ago updated 7 years ago 1

At our May 2017 customer webinar, we showed you how the latest changes to BLOX Live e-Editions can help you make your multimedia print replica more lucrative and engaging than ever. We also discussed how you can use BLOX Total CMS to simplify creation and segmentation of your Live e-Edition.

Topics included:

  • Boosting revenue with new Live e-Editions ad positions.
  • Affordable long-term archiving of your Live e-Editions.
  • Painless e-Edition creation with BLOX Total CMS.

Watch it today!

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Under review

See Status for DNP items within Collection

Sarah McCraley 7 years ago updated by Christine Masters 7 years ago 2

We use photo collections throughout the site, but often find them being built with images that are set to Do Not Publish in the status. It would be helpful to see the status along with the other Title and Start Time for each item within the collection. Would anyone else find this helpful?


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Join us | Introducing TownNews.com iQ Engage

Cherry Wolf (Marketing specialist) 7 years ago updated 7 years ago 1
Join us on April 6th @ 10:30 AM

Webinar | Introducing TownNews.com iQ Engage

Looking for an easy way to boost pageviews, time on site and ad revenue while slashing bounce rates? At our April customer webinar, Tim Turner, program manager at TownNews.com, will introduce iQ Engage--our all-new, BLOX CMS-integrated, user engagement engine.


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You'll learn how iQ Engage harnesses the power of audience browsing data to present users with content that meets their specific interests--increasing engagement from both drive-by and returning visitors.

Topics will include:

  • How behavioral content recommendations can help make your site stickier.
  • How to use audience segments to create dynamic experiences that drive user engagement.
  • How to get started with iQ Engage!

Join us on April 6th @ 10:30 AM

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Mugshot presentation in Flex

Anna 8 years ago updated by Michael Becker 8 years ago 4

Our publications recently switched to Flex. With the switch, photos in mugshot no longer appear as small images to the left at the top of the story. Instead, they are really large photos all the way at the bottom, which is not ideal for mugshots. Are there any efforts to change this?

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Join us | What's new in the Content Exchange

Cherry Wolf (Marketing specialist) 8 years ago updated 8 years ago 1

Join us on March 2nd @ 10:30 AM CST

What's new in the Content Exchange

At our March customer webinar, Tim Turner, Content Exchange Program Manager, at TownNews.com, will share lessons learned and best practices to help you get the most from this FREE program. He'll also give a preview for what is coming in 2017.


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Topics will include:

  • Tools and best practices to help you reap the benefits of the Content Exchange.
  • Data insights to show you what content is most- and least-effective in building traffic and audience.
  • The latest third-party content partnerships.
  • Client success stories to help you understand what content strategies are working for other sites.
What can the Content Exchange do for you? Join us on March 2nd at 10:30 AM CST to learn more.

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Join us | Revenue resolutions for 2017

Cherry Wolf (Marketing specialist) 8 years ago updated 8 years ago 2

Revenue resolutions: Easy ways to make more money from your site in 2017

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At our January 2017 customer webinar, Christine Masters, director of product management at TownNews.com, will share exciting tips and techniques to help you find ways to make money in the new year. We'll talk about:

  • Boosting ad revenue with advanced targeting techniques.
  • Tapping the Content Exchange to create sponsored "niche" sections.
  • Using SearchBoost to improve the reach of your print-to-online ads.
  • . . . and lots more!
Have you resolved to make more revenue? Join us on January 12th at 10:30 AM CST to learn more.

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Feature request: Auto filled keywords based on a list

Nick 8 years ago updated by Rob Weir 8 years ago 1

Keywords can be a little daunting when you're starting out but have a huge archive. We've never been big on using keywords but it's something I'm trying to change in the new year. Something that would make the job a lot easier would be to set a list of keywords and have BLOX comb through our assets and assign those keywords whenever the exact match is found.


There will undoubtedly be errors in the form of keywords being assigned incorrectly but the benefit of them being auto filled would surely outweigh the errors. And to help maybe you could have certain sections not be affected by the auto filled keywords, for instance obituaries.


And the responsibility to make sure the keywords are specific enough would rest on the individual webmasters. If there's a city official named John Smith, it wouldn't be a good idea to have a keyword of "john smith" auto assigned.


TCMS is a system that prides itself on being automated when it comes to web publishing. And it is for the most part. But TCMS requires a lot of clicks to get an asset to have all the info it needs before publication. There could be an easier way for assigning keywords given the proper pre-planning. I think adding a pre-set list of keywords that would then be auto assigned to assets would be a really big help in this automation.


Anyone else think they would benefit from this?

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how to ad javascript

John Michael 8 years ago 0
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Join us | Get a sneak peek at our 2017 Roadmap

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At our December 2016 customer webinar, Brad Ward, TownNews.com's CEO, will share our 2017 Products & Services Roadmap. He'll highlight recent changes and give you a sneak peek at the exciting innovations that are in the works for BLOX CMS, BLOX Total CMS, TownNews.com iQ, the Content Exchange and more.


Big things are coming in 2017! Join us on December 8th at 10:30 AM CST to learn more.

Answer

Hi Nick,


We aim to offer these "sneak peek" webinars regularly, but, at the moment, we don't plan to post them publicly. However, I'd be happy to send you the slide deck. In fact, it's on the way to you right now. :)


Thanks for your interest!


Aaron Gillette

Marketing director

TownNews.com

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Multiple sort directions in search results

Brice Bertels 8 years ago 0

Say you want to create a search link that sorts by start_date and then, within each date, sort by priority. Not sure there is a way to do this now with search parameters.

Would be useful to continue where a block page leaves off with a search page.

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Join us | Get more from your online classifieds!

Cherry Wolf (Marketing specialist) 8 years ago updated 8 years ago 1

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At our November 2016 webinar, Phil Pracht, product manager for

TownNews.com's classifieds and business directory offerings, will show

you what's new in BLOX Ad-Owl and BLOX Classifieds, and demonstrate easy

ways to drive more traffic to your classifieds. Topics will include:

  • Creating and editing classified ads with our all-new ad order entry wizard--you can even include images and upsells!
  • Boosting revenue with print-to-web ads, print upsells, and our new utility regions.
  • Optimizing your classifieds to lift traffic and SEO.
  • . . . and more!

Ready to upgrade your online classifieds? Join us on November 3rd at 10:30 AM CDT!

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Under review

Who else's site having issues for users on Safari w/ iOS 10+?

Kyle Whitfield 8 years ago updated 8 years ago 13

As TN has advised, clearing the browser cache fixes the problem (we believe). Has anyone else had the issue? It looks like this. Any success sharing cache-clearing tips to readers?

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Change google's description of my site

Cole 8 years ago updated by Patrick O'Lone (Director of Software Development) 8 years ago 1

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I want to change this description of my website, our school changed its name. What do I have to do to change this

Answer

You'll need to change the metadata of the pages being indexed. The help documentation provides some instruction on this:


http://help.bloxcms.com/knowledge-base/applications/settings/site/faq/article_96a473b2-2bf0-11e5-b049-f3a48a6666ae.html


If you've change the name of the paper and need the site's titles changed - you'll also need to update your settings in the menu entry Settings > Site. Note that it may take a bit for search engines to pick up the changes though there are ways to convince Google to check back a bit sooner in the webmaster tools for the site in Google:


https://www.google.com/webmasters/tools/home?hl=en

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Multiple pictures per article

Cole 8 years ago updated by Robert Armstrong 8 years ago 1

Is there a way to add more than one picture per article without them showing up in a gallery like view. For example, is there a way to have one image a the top of the story and another one midway through?

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Feature request: Generating RSS feed from block

Kyle Whitfield 8 years ago 0

We'd love to explore the ability of creating an RSS feed based on a block or specific blocks' content, rather than keywords/section tags/etc.

This would give us more control over RSS feeds we want to use for our apps. Right now it's very difficult to curate our feeds with the best content we have on our apps.

For example, to stipulate what we want the lead story to be on our apps we have to give the story a keyword and make sure the story has the most recent start date/time compared to all other assets previously using that keyword. Sometimes we want to lead with a story that wasn't published in last hour or so.