Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Feature Request: Have TotalCMS Asset Revisions show Delete / Un-Delete actions
While troubleshooting an issue I noticed that Delete and Undo Deletion actions are not logged in an asset's Revisions panel.
While we can deduce when this occurred, it would be immensely helpful if the system logged the point that an asset was deleted and then un-deleted and by whom. The text could go in the same place as when user's fill out the box to record a note on their save.

Feature request based on new BLOX article designer release!
So, of course I have a feature request already re: thew new BLOX release, lol.
We love dragging related stories into body text. But we actually prefer an article asset's 'summary' presentation rather than the 'default' presentation for sibling assets.
Feature request: Ability to designate which presentation you want to be your default.

REST API to return section assets as JSON
Is there any plans on implementing a REST API to return assets as JSON?
It would be really useful for integration with our home-grown systems (Mobile apps, internal APIs, etc) to be able to get a list of all the assets in a section as JSON, then query as asset for all it's data, child assets, etc in a JSON format.
The only way I can see to get data out of the BLOX CMS is via the RSS/ATOM feeds functionality, which is lacking much of the assets data and is no where near as easy to work with as JSON.

There is a new webservices API available after our next update, which should be out tomorrow. Docs are available by going to your domain and adding /tncms/webservice. (Again, you'll see the new CRUD API after 1.35 is released).

Syndication Importers "Do not publish"
Is there a way to bring over assets from syndication with importer as "Do Not Publish"?

We now have the "workflow" option available as a setting on the RSS and YouTube channels. This way, you can set all incoming content to a workflow wish is not set to publish.
More channel types are coming soon.

Customer's account keeps getting disabled
I have a customer account that keeps getting disabled (at least once per week). And once I unlock it, he says that he still cannot login. I'm hoping that someone might have a solution

It's probably best to submit a support ticket so a customer service representative can help troubleshoot what might be happening with this account. There are a lot of variables that could cause a user to have issues ranging from browser plugins (like ad blocking), account sharing, or just plain old user error.

"Do not publish" flag feature on content imported from Field59
We really need the "Do not publish" flag feature on content imported from Field59.

Thanks for your request! This is scheduled to be released next week.

Integration: Apple News and Google Play News Stand?
Hey there!
We recently launched our website in February, and while it's still relatively simple in design, we're always working on integrating new technology in order to stay ahead of our competition; however, two of the integrations I'm still having problems with are Apple News and Google Play Newsstand.
I have searched the Town News help database and forums for guidance, yet I consistently come up short.
- Apple News - hasn't been updated in over a year, or forwards to the AMP page.
- Google Play Newsstand - simply returns with a "404" error.
While in theory I could publish an RSS feed (which is another problem in itself) to Apple News, I have heard mixed results of success unless you're publishing in ANF — the format Apple is essentially requiring for any sort of success. When it comes to Newsstand, I simply don't know where to begin on the BLOX end for integration.
Could someone please clarify as to the status of these full integrations. Have they actually been released but not updated in the help guide, still in development, or scrapped entirely?

Hi Caleb!
I'm sorry you were having difficulty with the documentation. This was up there before, but I'm not sure if it was removed, or what. I will alert our documentation team. =)
But, I can give you some updates / instructions to try to help you out in the meantime.
For Google Newsstand, we do indeed have a special feed for that. It is essentially just an RSS feed with an additional altf=google_newsstand parameter. Like this:
https://www.flex-showcase.bloxcms.com/search/?t=article&f=rss&altf=google_newsstand
As for Apple News, we have been working with some beta customers on a test implementation of this, to try to learn about the format and all the caveats (there are many thus far). We are still planning on doing a native integration this year, but it got shuffled around a few times and we have been delayed. It is still on our roadmap though!
I hope this helps! Thanks!

Facebook Video
It would be helpful to be able to use Facebook Videos as assets, like you can with YouTube videos. Right now the closest we can do is using an HTML block with its embed code, which is not ideal.

Getting video from Blox to our app
Good afternoon, everyone,
We are trying to get a video feed from Blox to our app (which is made by Whiz).
The URL I am giving Whiz is not what they want. They said my URLs return articles with videos, but there is no direct link to play the video iteself.
What they need is...
- Feed is in Whiz format -- see the two urls above have 'whiz' in them
- If not Whiz format, then an standard mrss feed
- Feed has link to actual video -- an .mp4 or .m3u8
Would anyone care to sure their URL format for a MRSS feed?
Please and thank you.
Andrea

Anyone using one online store to both sell photos/stories from a page, and also merchandise?
Hi there -- we're looking to expand what we can offer to sell on our site, to include not just stories and photos but also other branded merchandise. Our sales contact, Carol, suggested SecondStreet for us and they would definitely fit the bill for photo and story reprint sales, but they indicated they're not doing much on the "other merchandise" front right now.
We could use something like Shopify for an online store, but we'd prefer to keep our number of payment processors kind of low if we can. (Among other things, we're in a university environment where we have to get full review from multiple departments with payment modules.)
Thanks in advance!

Auto refreshing a block (flex)
Has anyone implemented a block (flex) or ad block that auto refreshes just the content of that one block? If so, what method did you find that worked best?

Add a desktop view for the back-end of BLOX on a mobile device
We've been using FLEX for about a year and I've just now noticed there isn't a way to break out of the mobile view of the back-end like there used to be for Zen.
For instance with Zen I could go to the front-end website and click "View full site." Then I went back to the BLOX back-end website thus tricking BLOX to show me the desktop version of the back-end. This was probably an unintentional workaround but it was very handy when I was away from a computer and needed to change something other than an asset.

Building Trust through Transparency
In another community topic, Craig from Calkins was discussing adding a "Fact Box" on articles to show transparency about how the article was written.
I would actually love to talk to you guys about this more. What can TownNews.com do, as your CMS, to help you establish greater trust with your readers?
We've actually been in discussions with Google on ways to employ Fact Check schema in our articles, using ClaimReview and Fact Check data. I think this would be like a Related Content item, but would have some little fields along with it, such as the claim that was made, the "rating" of the claim (true/false on a scale), and the source that was used to verify/debunk the claim. These would be separate Content items, so you could multiples per article, and could even drag them inline next to the claim being made.
As part of that, I'm also looking at ways for news orgs to be more transparent in reporting...
Some ideas that were being discussed:
- Headline labels to differentiate opinion, satire, commentary, etc. (To avoid confusion that this item may not be news)
- Publication information - date posted, edits, updates, maybe revisions
- Location of reporter
- Sources / citations / references
- Questions from users in response to the article
- Conflicts of interest and other declarations
- Updates (Related Content item)
- Corrections (Related Content item)
And then I like Craig's additions of:
- researched by ___
- edited by ___
- interviews conducted
Also maybe:
- fact checked by ___
Maybe there would be a way to differentiate stories that had this information versus other stories? Like, there would be an icon next to the headline... ?
Also, should this be fielded data to help each newsroom remember to write each thing? It could even be like a wizard for the reporter to fill out... Or should it be just a free-form box where you type stuff in?
What do you guys think? Would you use this? Is there even time for this in resource-strapped newsrooms?

Creating block - one week
I am trying to create a block with content that stays in the block for only one week. I know how to set it up for "today only" but I can't figure out the coding for having stuff that was published in the previous week.

Sponsorship to Remove paywall
We've got an advertiser asking about how much we'd charge to let them sponsor the entire website and remove the paywall for a period of time. Basically letting everyone read everything for free, sponsored by XYZ, Inc.
Has anyone done anything like this before? Very curious to hear any thoughts on how to price this or reasons why would shouldn't even consider it.
Thanks!
Customer support service by UserEcho