Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Write in answer for poll

Marie 4 years ago in BLOX CMS 0

Is there no way to allow a reader to write-in an answer to a poll question? 

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Answered

Any Update? Blurry Magnification on Flex E-Edition.

Jeff Sebestyen 4 years ago in BLOX CMS updated by Christine Masters 4 years ago 1

This is now becoming a huge week-long issue from a customer service aspect.  I would like for TownNews staff to provide an update on the repairs with an estimated time of repair, and I would like to know if this issue stems from a Blox update, or an iOS issue.  

Answer
Christine Masters 4 years ago

Hi Jeff!

This should be resolved now. Let me know if you have any additional issues!

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Under review

Feature request: weather data

Jared Frank 4 years ago in BLOX CMS updated by Christine Masters 4 years ago 1

Issue: weather data on our TownNews sites differ from forecasts we publish over the air in our newscasts. That is because the weather data in TownNews is not connected to the data we create and use for our on-air product through Baron (or WSI).

Solution: allow for the integration of weather data from the provider or our choice.  Both WSI and Baron offer API access. 

Why: allowing for the integration of weather data from Baron and/or WSI would allow for consistency across all of our platforms. The end result is less confusion among our viewers and users. 

Answer
Christine Masters 4 years ago

Hi Jared!

We do have the ability to integrate with a custom WSI implementation - you need an API key and a clientID from WSI and then that's gets entered into our system. Then, you can use the standard  BLOX display widgets but they are populated with your custom data.


We are considering an integration with Barron (I think you and I have a meeting Monday to discuss?) but it isn't available yet.

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Blox NOW App

Kara Johnson 4 years ago in BLOX CMS updated by Eric R 4 years ago 1

We're looking into the TownNews Blox NOW app and are wondering if anyone has any pros/cons with their experience. And if you could tell me what your app name is so I could download it and check it out.

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Feature request: Exclude page skins from analytics

Meg 4 years ago in BLOX CMS 0

Is it possible to exclude page wrappers from our analytics? We use a third party for our obits, and don't need analytics on the page wrappers.

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Webhook

Nicholas farnsworth1 5 years ago in BLOX CMS updated by Eric R 4 years ago 5

Has anyone ever used webhooks in Blox? Specifically, to update their database?  We use Airtable to store our data and would like to setup a webhook/ zaiper to update and create new records from data collected via forms and other means. 

Any help would be greatly appreciated! 

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Has anyone made the switch to EVVNT? I would love thoughts? input?

stephanie 5 years ago updated by Eric R 4 years ago 3
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Under review

Requesting Explanation for the Forced Password Reset on October 29th.

Jeff Sebestyen 4 years ago in BLOX CMS updated by Aaron Gillette (Marketing Director, TownNews) 4 years ago 2

At the end of October 2020 all my Admin users were forced to change their password, and it came rather abruptly with no real explanation as to why this took place, nor was there any forewarning that made this seem like a planned feature update.  Was there a data breach of some sort?  

Answer
bward (CEO, TownNews) 4 years ago

Hi Aidian,


There was no system wide data breach.  We did see some suspicious activity we saw was limited to a few client accounts. Those clients were notified.

We decided that it was prudent to change all passwords and also institute more stringent passwords to protect our customers.   

Thanks,

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Is Email Reach standard with our subscription, or is there an additional cost?

Travis Weik 4 years ago in BLOX CMS updated by Carl Appen 4 years ago 3

I'd like to start using Email Reach at 2 of our properties as a test for the market. Competing papers already use a similar service.

My concern is whether we will take on any additional cost for activating this feature. Is this something we are already paying for? If so, how to I turn the feature on? I've followed the tutorial video and cannot find an Email Reach option in BloxCMS.

Thanks for your help.

+3

Please add support for svg images to both TotalCMS and BLOX.

David D. 4 years ago in BLOX Total CMS 0

Given the movement on the web to support newer image format, please add SVG as an image asset "version" to both TotalCMS and BLOX, see: https://caniuse.com/svg-img for details.

Given the scalable nature of SVG images they work much better for logos and info-graphics than other formats.

+4
Under review

Feature Request: Option to set unpublish date for assets

daniel buford 4 years ago in BLOX CMS updated 4 years ago 2

Would is be possible to add an option to unpublish an asset on a given date so that an item can be automatically taken down without it being deleted?

Thanks

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Community submissions

Carl Appen 4 years ago in BLOX CMS updated 4 years ago 1

Anyone have creative/useful ideas for accepting and displaying community submissions? Content from a local author, press release or (legacy) calendar events? 

Is the PR Newswire concept (unlimited press releases for a monthly fee) dead in the water? 

How do you decide what sections a user can apply to their submission? 

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Feature request: A column to show child assets

Lindy Ritz 4 years ago in BLOX CMS 0

Would it be possible to have a Blox window column to indicate what kind and/or how many child assets are currently attached to an article asset?

This would be a HUGE time-saver, especially with an aggressive push with video and collections - we wouldn't have to necessarily open (and tie up) articles just to make sure we remembered to attach that video/collection/etc.

+8

Mosaics in teaser images

scott rada 4 years ago in BLOX Total CMS updated by Bruce Potter 4 years ago 4

When an article has multiple mugshots -- often two or more people running for office, or two or more people charged with a crime -- it would be helpful if Blox had a simple way to turn those multiple photo assets into a single teaser image. Here's an example. Currently we're using a separate photo editing software, slowing the process.

https://lacrossetribune.com/news/local/govt-and-politics/la-crosse-county-board-district-15-monica-kruse-vs-heidi-worminghaus/article_ca853235-c546-5950-851c-12dea81399d3.html

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Incorrect Article Title and Preview showing up in Google

Marshall Hopkins 4 years ago in BLOX CMS updated by Adam Griepentrog 4 years ago 4

Sent in a ticket for this, but I wanted to also hit up the Community to see if anyone else has seen this:

I need help fixing a feed or article component problem. We are seeing errors when our articles show up in Google Alerts and I am wondering if it is just a scraping glitch or if we have our feeds set up improperly.

  • Weather information in place of Article Preview.
  • Photo Asset names in place of Article Titles
  • The Menu Bar text in place of Article Preview

Seem familiar to anyone?

Marshall

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