Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.


User can register for an account with Facebook

Deirdre Long 10 years ago in BLOX Total CMS updated by Christine Masters 10 years ago 1
Users should be able to register for an account by linking their Facebook account. "Log in with Facebook" like other websites do. 
Christine Masters 10 years ago
Hi Deirdre!

I'm happy to tell you that we do have this! It is enabled via Settings -> Users -> Authentication -> Federated Authentication.

If you need help, you can contact our Customer Support team and they can help set this up for you.
Under review

Universal Analytics Upgrade (GA)

Mike DellaVecchia 10 years ago in BLOX CMS updated by Mike Stickler 10 years ago 3
Apparently Google is now offering improved analytics via a "Universal Analytics Upgrade" however the upgrade will require some tracking code changes.  Here is a link to some detailed info on what is to gain and what changes are involved.  https://developers.google.com/analytics/devguides/collection/upgrade/?hl=en_US Since Town News pretty much controls the GA tracking snippet for us, was wondering what, if any, changes are on the horizon to accommodate the new analtyics.js snippet over the current ga.js.  Might you have an ETA as well?

Google says you can go thru the upgrade process in GA and continue to get your stats as normal, however, the benefits of the Universal upgrade won't be seen until the tracking code is updated.  I'd be willing to beta if you need a volunteer.

Under review

Pin assets

Maunette Loeks 10 years ago updated 10 years ago 4
It would be very awesome if we could pin assets FROM the asset. It would be very convenient for those assets that have moved out of the top story or other block because of time, but we want to "resurface" the asset in the block.
Under review

Remove breadcrumbs from page

Matt Connolly - WCI 10 years ago in BLOX CMS updated by Jason Schaefer 10 years ago 2
Is there an easy way to remove breadcrumbs from a specific page. I still want them for the majority of them, but would like to remove them on pages I scrape to get the "site template" (i.e. for things like e-mail templates and uPickEm contests). I know I can hide this in CSS, but would like to do it in BLOX
Under review

Has anyone experienced content going live BEFORE their publish date?

Lindy Bazner 10 years ago in BLOX CMS updated by Christine Masters 10 years ago 6
Has anyone experienced content going live BEFORE their set publish date? We experienced a mess of content going live well before their intended publish date, and set off a bit of a firestorm in our newsroom. I have heard of this happening once at yet one other property, but I thought I'd ask around as I'm submitting a help ticket. It's a somewhat sketchy idea of a bug, especially considering embargoed content. We're going to attempt to test it again to recreate it.

Email Weather Newsletter

Adam Wratten 10 years ago in BLOX CMS 0
Hi! We've been making a big email push lately and really want to create a morning weather newsletter that would include the day's forecast, then ideally link off to the weather page on our website. Are there any tools available for this in the current BLOX system, or has anybody come across a solution that works with the CMS?

Secrets to social networking success with BLOX CMS

With approximately 1.317 billion users on Facebook, it’s clear that social media is here to stay. Growing your social network should be a key component of your marketing strategy, but it isn’t easy. You need publishing tools that make it simpler to post, share and create a community. Learn more »

How to I search for articles with a specific byline in BLOX?

Matt Connolly - WCI 10 years ago in BLOX CMS updated by Christine Masters 10 years ago 7
In the BLOX back-end, I want to search for all image assets with a specific byline. I think I remember a way to do this using the "Search Text" field, but I can't find any documentation to support this.

Webinar: What's new in BLOX CMS

Aaron Gillette (Marketing Director, TownNews) 10 years ago updated 10 years ago 1
Christine Masters, director of product management, will review new and upcoming enhancements to TownNews.com's BLOX CMS. Topics will include:
  • Using flags to reduce cache time and speed content delivery
  • Editing content on mobile devices with BLOX Go
  • Upcoming changes to automated thumbnails
  • Automatically adding videos to AP articles
  • New monthly webinar series
Join us for a free webinar on Thursday, July 31st, at 10:30 AM CDT. Register today!
Under review

Is there a way to schedule a report based on the dates and an ad campaign?

Patrick Brannan 10 years ago updated by Kim Mason BGDN 10 years ago 3
I know I can schedule ad reports on a daily, weekly or monthly schedule, but being able to run a report based on the start and end date of a campaign would be great too.
Under review

Readers are creating user accounts without required fields. How does that happen?

Simon Birch 10 years ago in BLOX CMS updated 10 years ago 3

"BLOX Registration is capable of requiring specific fields - first name, last name, phone number, etc. - before a new registration request can be submitted. However, user accounts exist that do not contain the specified, required fields."

Really, REALLY wish you folks could find a way to fix this.
Under review

Documentation for business query rules

Sam Williams 10 years ago in BLOX CMS updated by Christine Masters 10 years ago 1
We are trying to use the Slideshow:Versatile block to try and pull in print-to-web ads from specific businesses in specific places on the site. We see the business query rules in the block, but can't find any documentation on how to use them. Is it based on business ID, priority, etc?
Under review

Facebook Open Graph "Like"

Maunette Loeks 10 years ago updated 10 years ago 2
We were interested in the Open Graph tag article:publisher for our Facebook/website. Blox had the documentation, so we assumed that this worked.
After putting a ticket in, we were told that it was not functioning and we'd love to see this be available. We are interested in the "like" button that shows up on the articles, etc. to help our social media promotion.
Thank you,
Maunette Loeks/Star-Herald
Under review

Open links in new tab

Lonnie de Lambert 10 years ago in BLOX CMS updated by Christine Masters 10 years ago 2
Will TownNews engineer their sites to allow every asset the ability to open in a new tab or window?