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0
Under review
subscription_bypass > true is not applying to mobile site.
We have instant paywall. I have applied subscription_bypass to a story. But when I visit the story on a phone, it is still locked up on the mobile site.
Desktop: http://www.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html
Mobile: http://m.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html?mode=jqm
Desktop: http://www.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html
Mobile: http://m.tdtnews.com/news/article_d447d8a6-6960-11e4-ae5b-5f6396a12010.html?mode=jqm

0
Answered
Image asset presentation options
So with the upgrades, do we lose the miscellaneous tab option for type of display (ie mug to panorama) on the image assets? It's disappeared from our options, at least where it once rested. Did it move? Or did we lose it altogether?
Christine
Christine

0
Customized meter messages
I'm trying to customize the message below to include a promotional offer of 99 cents for a month. I've tried putting in metered_sub_final_message in the URL custom properties but it won't change the text. This is what I'm trying to add:
<a style="font:bold 13px Arial,sans-serif; color:#21491d; padding:10px 10px; background: repeat-x scroll 50% 50% #d3e0cd; border-radius:4px;" href="https://thebrunswicknews-dot-com.bloxcms.com/users/admin/service/purchase/?serviceid=3767&driver=subscription&referer_url=/users/admin/service/purchase/&step=1">99¢ Trial</a>

<a style="font:bold 13px Arial,sans-serif; color:#21491d; padding:10px 10px; background: repeat-x scroll 50% 50% #d3e0cd; border-radius:4px;" href="https://thebrunswicknews-dot-com.bloxcms.com/users/admin/service/purchase/?serviceid=3767&driver=subscription&referer_url=/users/admin/service/purchase/&step=1">99¢ Trial</a>


0
Answered
Does anyone know what icons are available in custom area under "icon" ? Confused on this. TYIA

Answer
Christine Masters
10 years ago
Hi there!
There is a list of them available as a link on this page, under the "icon" section:
http://docs.townnews.com/kbpublisher/Utility-Infolink_5942.html
http://docs.townnews.com/kb_upload/image/Blox_CMS/Block_Templates/tn-common-icons.jpg
Hope this helps!
Christine
There is a list of them available as a link on this page, under the "icon" section:
http://docs.townnews.com/kbpublisher/Utility-Infolink_5942.html
http://docs.townnews.com/kb_upload/image/Blox_CMS/Block_Templates/tn-common-icons.jpg
Hope this helps!
Christine

0
Answered
log_email for individual jobs
Can I use log_email on individual jobs and not all jobs? If so, do I just add it to the job under destination tab?
http://docs.townnews.com/kbpublisher/log_email_5908.html
http://docs.townnews.com/kbpublisher/log_email_5908.html

+4
Under review
Mobile-friendly display for Election platform assets
I've been setting up our election coverage for the 2014 cycle, and as best I can tell, the assets within the Election Stats platform do not display in a mobile-friendly fashion when viewed on a mobile device, like an article would. I've been able to pull them in to Touch 5 blocks, but when you click on them on a mobile device, they just go straight to the desktop version of the page. This is particularly inconvenient for a phone display.
With the huge growth in mobile traffic and the way voters are consuming content now, it would seem to be an absolute must that these election assets get a mobile-friendly display in the future.
Thanks very much.
With the huge growth in mobile traffic and the way voters are consuming content now, it would seem to be an absolute must that these election assets get a mobile-friendly display in the future.
Thanks very much.

0
Answered
Google news images/links are not ours
If I search our stories in google news we get the correct text but sometimes images are not ours. Search "site:buckscountycouriertimes.com" in google news. Has anyone found a workaround to tell google news to use a default image and not someone else's?



Answer
Christine Masters
10 years ago
Hi Craig!
Here is the Google News help page, which says that if you don't have a related image (that meets their requirements) they will sometimes help you out by adding one from somewhere else:
https://support.google.com/news/publisher/answer/1...
"Please keep in mind that in order to show as many different sources to our users as possible, we sometimes pair relevant images with articles from different sources."
So, it doesn't look like much can be done other than to try to have images with all of your main stories.
I had thought that setting an og_image setting would help, but you have that already, so clearly Google News won't use that.
Here is the Google News help page, which says that if you don't have a related image (that meets their requirements) they will sometimes help you out by adding one from somewhere else:
https://support.google.com/news/publisher/answer/1...
"Please keep in mind that in order to show as many different sources to our users as possible, we sometimes pair relevant images with articles from different sources."
So, it doesn't look like much can be done other than to try to have images with all of your main stories.
I had thought that setting an og_image setting would help, but you have that already, so clearly Google News won't use that.

+3
Under review
Real-time Sports Scoreboard
I want the ability on a section front to create a real-time sports scoreboard, then when the game is complete, display the results. I don't see a sports stats block for this. Has anyone ever done this before?

0
Under review
Trouble with bots and crawlers
Mike Stickler 11 years ago
in BLOX CMS
•
updated by Patrick O'Lone (Director of Software Development) 10 years ago •
6
Is anyone having bandwith overages and when they try to track them back discover msnbot is accounting for 24%-33% of total page views. I am loathe to block them completely but changing the crawl delay had no effect?
By way of comparison googlebot, yahoo(slurp), and bingbot all seem to account for about 6% of our pageviews.
How are you dealing with the issue?
By way of comparison googlebot, yahoo(slurp), and bingbot all seem to account for about 6% of our pageviews.
How are you dealing with the issue?

0
Completed
Broadcast Idea
One of the big issues with Facebook is that when you broadcast and the asset has no image attached that FB will pull a random image. Unfortunately this includes ads or business logos.
Can a prompt be added to broadcast that notifies the person broadcasting that there is no image attached and makes them choose to continue.
Can a prompt be added to broadcast that notifies the person broadcasting that there is no image attached and makes them choose to continue.

Answer
Christine Masters
10 years ago
Hi Jason!
We have a feature that, when you do not have a related image on the page, will send FB a "default" og_image to use. Most newspapers will use a logo or something similar.
Here is the documentation:
http://docs.townnews.com/kbpublisher/OpenGraph-Tag...
Also, note that these can be set on the URL, so you could theoretically have a different og_image per section.
We have a feature that, when you do not have a related image on the page, will send FB a "default" og_image to use. Most newspapers will use a logo or something similar.
Here is the documentation:
http://docs.townnews.com/kbpublisher/OpenGraph-Tag...
Also, note that these can be set on the URL, so you could theoretically have a different og_image per section.

+4
Under review
General request for expanded sorting functionality
Blox's power is obvious and awesome, but just imagine how we could enhance and improve efficiency in our various workflows if we had more control over the metadata we can see in the asset search results viewer. Perhaps it's already in the works, or perhaps there are technical limitations I am not aware of – but it would be fantastic to see all columns sortable, many more columns available to show more metadata fields, more and customizable functionality of what kind of preview hover text shows (for instance, right now the only thing you see is the image when you hover over it - it'd be great to tweak that to show the caption as well or be able to switch between them somehow). Generally, I'm hoping we can see the search results grow into something more like an Explorer or Finder window. I know I could shave a ton of time off the projects I work on with more options. Thanks for all your hard work, TownNews!

0
Apple iOS 8 breaks browser-based file uploads
Apple’s iOS 8 was released September 17, but if you’re a BLOX Go user, you may not want to upgrade just yet. Read more »

Answer
Aaron Gillette (Marketing Director, TownNews)
11 years ago
Update: This issue has been fixed by Apple's iOS 8.0.2 release.

0
Webinar: What's new in October
On the first Thursday of each month, Christine Masters (director of product management) and Aaron Gillette (director of marketing) will review the most exciting new and upcoming changes to TownNews.com's products and services.
At October's live webinar, topics will include:
« SIGN UP TODAY! »
At October's live webinar, topics will include:
- Managing paywall and subscription rulesets with our new rule profiles feature.
- Importing and sharing YouTube videos with our built-in syndication tools.
- Helping your advertisers celebrate the season with fun new Bulletins themes.
« SIGN UP TODAY! »

0
New tool consolidates paywall rules for easy maintenance
Our new rule profiles feature makes managing your subscription rules a breeze, even if you offer tons of packages. Read more »
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