When I go into blox, and "Write an Article", I paste text into the body and all returns are removed.  

I understand if all formatting is removed, but why must all my paragraph breaks and returns be removed.  Seems like a bug, and I wanted to report it.  Happens on iOS and Android, Chrome. 

We have noticed an uptick with this problem. Whereas all of my Googling says it is likely an issue with malware on the user's device -- how can we know for sure that the problem isn't on our website? (For the record, about 98% of our ads are served through OAS or Blox. We have NO Google ads on our site -- that I'm aware of, but I don't control the advertising part of our site and don't know much about it. We do have an AP video player that shows Google Ads.)

I have followed all of the advice I see, and even I am still getting the pop-ups (not on every story, but enough to be annoying). 

Thanks in advance! 

There really needs to be an accounting / reporting function for the user groups that admins are assigned to.

I can easily see how many people are in each group, but the only way to figure out who they are is to open the account of each admin user one by one.

Similar to the Positions dialog under Banner Ads (with Assign/Remove function) I should be able to see which admins are in each group from this window as well as remove and add them without having to open the user accounts individually.

Similar to this request from 3 years ago, I'd like to auto-expire some flags. We add "breaking" and "developing" flags to many stories. These flags make sense when they're added, but after a few hours (definitely after a few days) they can be confusing to readers. I'd like for those flags to disappear after a set amount of time. I can recommend how much time that is, or you can let individual sites set that time. 

I don't want to remove the flag — we're using those flags to track stories. (So we can tell reporters whether breaking news stories perform better than an enterprise story, for example.) But if the flag was not visible to the reader after X hours, then I'd have the best of both worlds.

So this is my official feature request. It would solve the problem outlined above. It would be used daily. It would be used by/available to all of our reporters and editors. 

We all know what "wire" means. I don't think readers do — at least, not from the readers I've talked to so far. This, however, is one of the flags that's protected. 

I want to change the "wire" flag so that the public sees a flag that says "news service". (It's OK if our staff sees "wire" in the CMS.) Otherwise, I have to adapt an existing flag ("hot"? "special section"?) so that it will say "news service" to readers, but that description will not be changed in the CMS — we just have to remember that marking "hot" means "news service". 

(I know I can create a custom flag on an asset. But I need this to be assigned in syndication, and I can only apply existing flags there.)

1) What problem(s) does this idea solve? Why do you need this idea
implemented? Provide as many problems or use cases as possible.

Currently when you go into the hamburger menu for past eedition all you
see is the date you do not know right away which one was Sunday or
Wednesday without clicking and opening up multiple dates to find the one
you want. Usually the older subscribers are the ones that use the
eedition the most so this would provide a better user experience for
subscribers and users in general to reduce the number of clicks to find
what day of the week they are looking for. Also Tecnavia and Olive
provide the abbr day of the week with the physical date. Just makes
sense as I forget what day it is most of the time.

2) How often would you use this feature? This would be daily and would
want the list of past eedition in the hamburger menu to update daily as
new eeditions are added.

3) How many people in your organization would use this feature?

All of the BH Media sites would use this enhancement and want this feature to be added as our customer service averages about 10 calls a week asking us to add the Day of the week to the past eeditions list to help them find it quickly.  I would think others would be getting the same type of requests from their subscribers as well..

We've gotten several complaints about the login not recognizing the user on mobile (but they login fine on desktop).  We've discovered that mobile auto-save and auto-correct is mostly the problem.  Here are the problems we've helped our customers with:
1) Often times there will either be a leading space or trailing space in the username or password. This will fail every time.

2) Sometimes mobile will capitalize the first letter or auto-correct and again will fail the login.

The biggest problem with this is that many of our subscribers don't realize it's happening - and even with our assistance have a hard time trying to un-capitalize a letter (it will keep happening), or to back space to get rid of spaces.

This feature would help many of our users, and prevent them from getting frustrated and unsubscribing. We get 3-4 calls or emails a month on this right now.

This feature would help across the board - and would help every-time someone logged in. 

I'm very curious if other newspapers get this complaint as often as we do?  If so, how do you combat it, besides trying to walk the customer through it?

Thank you!

I've heard a few people who've called for other reasons complain about the new e-edition being too sensitive on mobile. When I tried it I found the swipe is too sensitive. For instance if you're trying to pinch to enlarge it's very easy for the system to interpret that as a swipe and advance the page.

In my experience it seems like any horizontal swipe of any distance changes the page. So if while you're trying to pinch you inadvertently swipe to the left or right before starting the pinch the page will change.

Can anything be done to make it not so sensitive? Maybe require a longer swipe distance to advance?

When users change credit cards or have new ones issued when they reach their expiration date,  it creates a problem when it's time for a subscription to auto-renew. It would be helpful if the Blox CMS system stored credit card information and allowed a user to go into their Dashboard and change it, just like they can change their email address or their password.

I figured I'd post this here before I sent in a ticket. Has anyone ever experienced the Facebook comment count being incorrect in a summary block?

We are just now experiencing our first round of failed annual subscription renewals for our membership program. 

Users whose cards have changed or whatever are calling and requesting help to renew their memberships (YAY!), but we are struggling with figuring out best practices within BLOX.

• Is there a place where users can update their payment method ala Amazon or eBay?
• If yes, where?
• If no, how do your reps handle these issues? Setup new subscription?
• Is there a renewal button we are missing within BLOX?

I'm trying to get a clickable hyperlink to show up inside photo captions. It seems straightforward to add hyperlinks to the caption while in the back-end asset editor, but when I view the asset from the front end, the link will not be clickable. I just get the plain text.

I thought it might be a browser issue but it happens in both Chrome and Firefox.

Right now, when I am viewing only enabled ads in Marketplace / Banner Ads and I click 'Export CSV', it downloads data from all times.  

Is this meant to happen, or is this a glitch?

I am looking to quickly print out current banner ads to give to a supervisor, but this method give me 5 years of data instead.  I resort to using screen shots.  I just want to report it if this is an issue.  Other Wise I would like the Export CSV to provide me only what I have check marked.