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Facebook comments count not correct on summary block
I figured I'd post this here before I sent in a ticket. Has anyone ever experienced the Facebook comment count being incorrect in a summary block?
Hey Nick!
Yeah it looks like a bug. We changed the Facebook URL on the article page to reference the "permanent" BLOX URL (so it doesn't break when you change sections or titles) but (unless you have something custom), it looks like the Facebook comments are referencing the normal BLOX URL. Facebook titles everything together based on URL, so if the URLs are different, it won't show the correct numbers!
I will submit a ticket for this. Thanks!
Trying to set up form to email credit card info
We'd rather use PGP to just email one of our employees the credit card info to process so we don't get hit with a transaction fee from PayPal. But when I click "Enable PGP" it doesn't give me an option for a recipient. Is PGP something that has to be turned on by TN staff? And is there a fee to use PGP?
Since this was a question asked so long ago I am sure that our Customer Services folks had answered this as there was no follow up to the question. Since this was posted though we have stopped accepting Credit card information on PGP encrypted forms as part of our PCI compliance strategy.
How about adding a batch upload for images in the marketplace?
Would it be possible to incorporate a batch upload button much like we see in the Editorial section of BLOX?
Best practices for failed subscription renewals. Asking for a friend.
We are just now experiencing our first round of failed annual subscription renewals for our membership program.
Users whose cards have changed or whatever are calling and requesting help to renew their memberships (YAY!), but we are struggling with figuring out best practices within BLOX.
- Is there a place where users can update their payment method ala Amazon or eBay?
- If yes, where?
- If no, how do your reps handle these issues? Setup new subscription?
- Is there a renewal button we are missing within BLOX?
links within photo asset captions
I'm trying to get a clickable hyperlink to show up inside photo captions. It seems straightforward to add hyperlinks to the caption while in the back-end asset editor, but when I view the asset from the front end, the link will not be clickable. I just get the plain text.
I thought it might be a browser issue but it happens in both Chrome and Firefox.
Hi Seth!
I am just reviewing some photo-related questions on the site and I see this was missed.
HTML does work in the photo captions, however BR tags in general are removed if they are outside of "block" level elements.
If you want to keep the BR tags, you can put them inside of a block-level element, such as a div tag, and they should remain. Note that the div is counted as a paragraph as far as ads or paging in BLOX CMS.
Also note that inline elements, such as inline photos, can't be placed inside of a block-level element. So when you save it will be placed outside of the div.
I would like the "Export CSV" within Marketplace / Banner Ads to show only what is on screen.
Right now, when I am viewing only enabled ads in Marketplace / Banner Ads and I click 'Export CSV', it downloads data from all times.
Is this meant to happen, or is this a glitch?
I am looking to quickly print out current banner ads to give to a supervisor, but this method give me 5 years of data instead. I resort to using screen shots. I just want to report it if this is an issue. Other Wise I would like the Export CSV to provide me only what I have check marked.
Font Awesome Question
Got a heads up on this change earlier: https://help.bloxcms.com/knowledge-base/releases/software_releases/image_418c9b9d-c5c1-5c36-b720-7be8da6ed52b.html, where Font Awesome will be upgraded to Font Awesome 5.
Font Awesome 5 seems to have 3 styles (besides brands), Solid, Light, and
Regular.
Is Bl ox CMS going with a particular style? Or are they going to allow site admins to pick within custom properties or something likethat?
Hi Robert!
I did respond to your email as well, but I will add some information here as well so that others can have it as a reference.
NOTE: We have a temporary "fallback" mode that we can enable on your site if you are worried about your icons. This mode will run Font Awesome 4 CSS and classes temporarily in case you (or we) need to make updates. Then, we turn off the "fallback" mode which will switch you back to Font Awesome 5. Please submit a Customer Support ticket if you think there will be an issue.
Firstly, there is more information in this link:
A few important things to note:
- We are not using ALL icons - only a subset, so we can keep the library as small as possible. If you need us to add an icon (we've had a few requests already), just let us know and we can evaluate it.
- For now we are only including some of the branding library, some solid and some regular. We don't use the "light" icons so those are not included at this time. The link above has links to lists of every icon we offer, and as we add more we will add them to those lists.
- Note that we are doing our own namespace for tnt-[name] as shown in the example in the link. This way it will be easier for us to make changes in the future.
- Styling for the FA5 icons will use the tnt-* prefix as well. Example: tnt-2x, tnt-fw, tnt-layers.
Let me know if anyone has questions or if you need more information!
Article: How Hearst Newspapers changes its paywall to drive reader loyalty
Good read, this level of flexibility looks great:
https://digiday.com/media/hearst-newspapers-changes-paywall-drive-reader-loyalty/
"At the Albany Times-Union, the first paper to test the flexible paywall, the total number of subscribers has doubled since it started tests in September, and the overall number of new subscriber numbers for Hearst Newspapers has jumped 10 percent."
Quiz asset
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I'm having trouble setting up an Alexa Flash Briefing.
Support says I need a proxy server. Has anyone else got this working that would point me in the right direction please?
serve HTTPS from blox app directory
Anyone know if this is possible? Our site is now HTTPS, but assets in the app directory aren't, so they won't display.
The /app directory should allow http or https as long as you are calling that from the original code. You would need to ensure that the reference in the code is actually pointing to https however. Protocol-less will also work, but these days we recommend just doing straight secure always, regardless of whether or not your site is secure.
In other words, if your website is asking for an image in the /app directory, it needs to say:
<img src="https://example.com/app/images/image.jpg">
instead of:
<img src="http://example.com/app/images/image.jpg">
If you're doing this already and it isn't working - please let me a link (you can create a job ticket also) so we can look.
Anyone have a Google Ad Experience Report yet?
Go to webmaster tools, then Web Tools and see if you have a report yet. My "Google Sites" page has been reviewed, but none of the other sites I have access to have been reviewed.
Anyone else? Let us know!
Feature request: Reader blogging platform
How many of you would welcome a more robust "article submission form" to use as a reader blogging platform? I'm talking about the same functionality of the story asset, with hyper links, ability to submit multiple photos and place them in the text where needed, etc.
I have seen a few requests for hyperlinks and other stuff in the "article submission form," but I think full functionality would be welcome.
Our only other option would be to open part of our admin to readers, and we really don't want to do that as that will bring in a whole other set of problems.
Feature request: Import unlisted YouTube videos from owned channel
YouTube is working with publishers — there's a whole YouTube for Publishers program. It's also our video player, so we upload and monetize all videos through YouTube. That works great on videos that we create — we upload them and publicly publish them. We also use AP video. We can add (and monetize) the video to our site through YouTube, but not to our YouTube channel. The easy way to do that is to add those as unlisted videos.
Syndication pulls in YouTube feeds; very handy. But only public videos. The API that Town News uses searches YouTube, similar to a user searching YouTube, so unlisted videos are invisible. To add unlisted videos to Blox, I have to manually create a YouTube asset.
Is it possible to change that a bit so that unlisted videos on my YouTube channel also can be imported?
Customer support service by UserEcho
