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Article: How Hearst Newspapers changes its paywall to drive reader loyalty

Kevin M. Cox 7 years ago in BLOX CMS updated by Paul Crawford 7 years ago 1

Good read, this level of flexibility looks great:


https://digiday.com/media/hearst-newspapers-changes-paywall-drive-reader-loyalty/


"At the Albany Times-Union, the first paper to test the flexible paywall, the total number of subscribers has doubled since it started tests in September, and the overall number of new subscriber numbers for Hearst Newspapers has jumped 10 percent."

+7
Under review

Quiz asset

David Marsters 11 years ago in BLOX CMS updated by Paul Crawford 7 years ago 12
Idea for the future: An asset that would support quiz questions, multiple choice answers and then providing the user a score at the end. We've used collection assets to fake quizzes before (1 image has the question as the caption, the next image has the answer, etc.) and they've been very popular on our website, so I think an actual quiz platform that provided the answers and score would be even more popular.
Answer
Christine Masters 10 years ago
Also, can you show me a few examples?
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Completed

Webinar recording now available | Refresh your site for spring with these best practices

Cherry Wolf (Marketing specialist) 7 years ago in BLOX CMS updated 7 years ago 1

Watch the webinar recording now


Things move fast in the digital world—blink and you may just miss something! At our March customer webinar, we review recent features and updates you may have missed, and highlight improvements you can implement on your site today.


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We showed you:

  • Behind-the-scenes advancements that make your site faster and more secure.
  • New design features and set-up options you can use to improve your site’s user experience.
  • Ad tech optimizations to help you grow local and programmatic revenue.
  • New and easy ways to boost audience engagement and time on site.
  • . . . and more!

Watch the webinar recording now

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Under review

I'm having trouble setting up an Alexa Flash Briefing.

kathy 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 9

Support says I need a proxy server. Has anyone else got this working that would point me in the right direction please?

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Answered

serve HTTPS from blox app directory

Aidian 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 1

Anyone know if this is possible?  Our site is now HTTPS, but assets in the app directory aren't, so they won't display.

Answer
Christine Masters 7 years ago

The /app directory should allow http or https as long as you are calling that from the original code. You would need to ensure that the reference in the code is actually pointing to https however. Protocol-less will also work, but these days we recommend just doing straight secure always, regardless of whether or not your site is secure.


In other words, if your website is asking for an image in the /app directory, it needs to say:


<img src="https://example.com/app/images/image.jpg">

instead of:


<img src="http://example.com/app/images/image.jpg">

If you're doing this already and it isn't working - please let me a link (you can create a job ticket also) so we can look.

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Anyone have a Google Ad Experience Report yet?

Christine Masters 7 years ago in BLOX CMS updated by AlxMin 7 years ago 2

Go to webmaster tools, then Web Tools and see if you have a report yet. My "Google Sites" page has been reviewed, but none of the other sites I have access to have been reviewed.


Image 317


Anyone else? Let us know!

+2

Feature request: Reader blogging platform

Thomas Martinez 7 years ago in BLOX CMS updated 7 years ago 4

How many of you would welcome a more robust "article submission form" to use as a reader blogging platform? I'm talking about the same functionality of the story asset, with hyper links, ability to submit multiple photos and place them in the text where needed, etc. 


I have seen a few requests for hyperlinks and other stuff in the "article submission form," but I think full functionality would be welcome.


Our only other option would be to open part of our admin to readers, and we really don't want to do that as that will bring in a whole other set of problems.

+1
Under review

Feature request: Import unlisted YouTube videos from owned channel

Erica Smith 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 1

YouTube is working with publishers — there's a whole YouTube for Publishers program. It's also our video player, so we upload and monetize all videos through YouTube. That works great on videos that we create — we upload them and publicly publish them. We also use AP video. We can add (and monetize) the video to our site through YouTube, but not to our YouTube channel. The easy way to do that is to add those as unlisted videos. 


Syndication pulls in YouTube feeds; very handy. But only public videos. The API that Town News uses searches YouTube, similar to a user searching YouTube, so unlisted videos are invisible. To add unlisted videos to Blox, I have to manually create a YouTube asset. 


Is it possible to change that a bit so that unlisted videos on my YouTube channel also can be imported? 

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Under review

Help with Calendar Query Rules

Marshall Hopkins 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 3

Can someone help me find the accepted values for calendar query rules with dates? For example, I can see that for the rule "Creation Date/Time" I can Choose an exact date, say "Feb 1, 2018" but I also see that we are using "Today" as a value in some places. Where is the documentation for all the accepted values for these rules? Can I write "Tomorrow" or "Today +7"? 


this Calendar Query Rules doesn't seem to have it.

+1

Feature Request: Minify CSS/JS on the Fly

Robert Dundon 7 years ago in BLOX CMS updated 7 years ago 1

Let's say we have some CSS and JS in the global skin and UTL components. It's on the CDN as the other JS/CSS files as Core TN stuff. This works great!

However, can there be a way to access a minified version of those files? For example, if we have a file in global in resources/scripts/somefile.js (which would translate to something like https://bloximages.newyork1.vip.townnews.com/example.com/content/tncms/live/global/resources/scripts/somefile.js on the CDN) can we have a minified version like https://bloximages.newyork1.vip.townnews.com/example.com/content/tncms/live/global/resources/scripts/somefile.min.js ?

Just a humble idea by me. Thanks!

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Answered

Too Many Requests

Rob Snodgrass 7 years ago in BLOX CMS updated 7 years ago 2

Our organization uses VDIs (virtual desktops) hosted in Microsoft Azure as our means of doing business.  The site looks great in the VDI without any issues whatsoever. When I click the login link, I receive the login screen.  However, when I submit my credentials the server returns with an HTTP 429 error.  "Too Many Requests"


Is there anyway to avoid this message? Perhaps the system thinks that I (along with all other Azure traffic) is the same individual attacking the CMS? Is there a way to relax this restriction so we can avoid purchasing physical machines?


Thanks

Answer
Christine Masters 7 years ago

Hi Rob!


I spoke with our systems department about this - it seems as though that server is being flagged as a bot (we have many rules in place to help protect sites from invalid traffic, attacks, or bad bots). If you submit a ticket to our Customer Support department, they can work with you on possible ways to identify your requests so they are not throttled. Let me know if that makes sense! Thanks!

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Answered

Is the Associated Press Channel supposed to flow in stories automatically?

Jeff Sebestyen 7 years ago in BLOX CMS updated by Christine Masters 7 years ago 3

I have an AP Channel set-up.  Are these stories supposed to flow into my site automatically?  Do I need a JOB setup?   My intention is to have a small widget that flows in AP stories dealing with NBA.  

Answer
Christine Masters 7 years ago

Eva from TownNews did indicate to me that along with an AP Channel..you will also need an "Importer" setup.  This should not be confused with "Jobs".


Further Reading:  How Do I Create an Importer To Automatically Pull in Syndicated Content?

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Request: Scrolling skyline region

Sean Ignacio 7 years ago in BLOX CMS updated 7 years ago 0

We are trying to sell our masthead banner ad space, but advertisers frequently ask to have it scroll with the page.


We would like to be able to use the Skyline Utility Region while the Navigation option is set to Fixed on Scroll, and have the option to allow any custom blocks in that region to also scroll with the navigation header (above it).

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Completed

Webinar | How the Better Ads Standards will matter to your bottom line

Cherry Wolf (Marketing specialist) 7 years ago in BLOX CMS updated 7 years ago 2

Webinar recording now available.

How the Better Ads Standards will matter to your bottom line

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Digital advertising is about to get even more complicated. In an attempt to make ads less annoying for users, Google Chrome browsers will begin broadly enforcing the Better Ads Standards on February 15th, 2018. At our February customer webinar, Phil Pracht, revenue product manager, Christine Masters, director of product management, and Stevie Longwith, Ad Ops program manager, discussed these new digital ad requirements and the steps you need to take today to keep your ad revenue flowing.


Topics included:

  • An overview of the Better Ads Standards and how they apply to BLOX CMS sites
  • The impact of Chrome Ad Filtering on ad servers—including BLOX Ad Manager

  • How to use Google’s Ad Experience Report to help you understand if your ads violate the Better Ads Standards

  • . . . and more!

Ready to learn how you can comply with these new rules and keep your ads from being blocked? Webinar recording now available.

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Hearken, Groundsource, and the LenFest Institute grant - does BLOX integrate?

Jay Allred 7 years ago in BLOX CMS updated by Maureen Reinert 7 years ago 1

Does anyone have any experience integrating Hearken or Groundsource with BLOX?

You may have heard, but in case you haven't, The Lenfest Institute for Journalism is offering a 650k grant to help newsrooms deepen engagement with audiences using either of these tools.We are considering going for the grant, but I am having a hell of a time getting anyone from TN / Blox to tell me if the tools will work inside our system. 


Any experience or confirmation from the mother ship?