Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Webinar | How to upgrade your ad targeting with data you already have

Cherry Wolf (Marketing specialist) 6 years ago updated by Patsy J. Moore 6 years ago 2

Webinar recording now available

Join Tim Turner, iQ Engage program manager at TownNews, and Tim McDonough, manager of client strategy at Lotame, as they show you how TownNews and Lotame can help you improve ad targeting, and make more money with your in-house (first-party) data.

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Topics included:

  • Using your own proprietary audience data to maximize advertising revenue
  • Augmenting your in-house data with third-party audience data to unlock new ad targeting opportunities
  • Expanding your advertisers’ reach with look-alike modeling
  • . . . and more!

Ready to get started? Watch it now.

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Facebook Instant Articles

Paul MacNeill 10 years ago updated by Robert110 6 years ago 4

Following up on Rob Weir's question, but with a Facebook focus. A Wordpress plug in was just announced making it easy for all publishers to access instant articles. Does TownNews have a plan to quickly match this?

Answer
Christine Masters 10 years ago

Yes! We have already built the integration in fact. We haven't yet announced it because we'd like to have a customer go live with it to make sure it works properly and there are no issues. If anyone has a Facebook account that is approved for this, let me know, since it is still technically in beta on the Facebook side. =)


Thanks!


Christine

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Link assets in vertical galleries

scott rada 6 years ago 0

Even with a preview image, link assets don't display well in vertical galleries. My suggestion is to have them look just like an article asset (with image and preview option).

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Watch it now | Digital Design Boot Camp: Crafting articles that engage

Cherry Wolf (Marketing specialist) 6 years ago updated 6 years ago 1

Webinar recording now available.


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Though videos and podcasts are all the rage, the workaday, unsung article still accounts for more than half of all page views across the TownNews network. How can you make the most of this potential? At our October webinar, Christine Masters, director of product management for TownNews, led a panel discussion on easy design strategies you can use to create high-impact articles that grow and engage your audience.

Topics included:

  • Developing your article design “North Star” game plan, with KPIs
  • Creating beautiful, magazine-style pages with our built-in Article Designer
  • Distributing your content to AMP, Facebook, and other platforms
  • Keeping your audience engaged with push notifications
  • . . . and much more!

Ready to get started? Webinar recording now available.

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Pasting

mmeszoros 6 years ago 0

Trying to copy and paste is so frustrating. I would love to see it be cleaned up in two ways:

1. When you're pasting plain text, have what you paste appear right where you left the cursor. Now it creates a return before and after that. I don't understand why. It just makes the process longer.

2. Similarly, when you paste copy taken from the body of an article, can you make it so it doesn't jump that text to the bottom of the window? Again, it's just a pointless thing that slows you down. 

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Webinar | Ad Tech 101: Understanding ad trends, platforms, and positions

Cherry Wolf (Marketing specialist) 6 years ago updated 6 years ago 1

Webinar recording now available.


At our August customer webinar, Joe Hansen, Senior Product Manager for TownNews, continued our series on digital advertising. We discussed current trends—including an update on the impact of viewability—and where the future of digital advertising is headed.

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Topics included:

  • An overview of the TownNews iQ Ad Ops and Google Ad Manager 360 programs
  • Using HTML5 creative ad templates in Google Ad Manager
  • The differences between Fixed Ads, Smart Ads, Infinity Ads, and Automatic Article ads
  • . . . and much more!

Ready to get started? Watch it now.

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Feature request: Add batch editing of assets within a collection

Dave Ellis 9 years ago updated by anonymous 6 years ago 7

Don't know if this is the appropriate means for suggesting an improvement, but here goes. There really needs to be a batch edit option within a collection.

I just pulled in a collection through syndication from the Times-Dispatch that included over 100 images of Dale Earnhardt Jr. Since they were not flagged appropriately, the "Buy now" button was appearing on the majority of images. The images all had varied titles and slugs, so my only recourse in flagging them as AP or contributed was to open each file > select the appropriate flag > save and close.

Easy work, but time consuming and unnecessarily repetitive.

This type of situation happens at least a couple of times per week.

Adding a batch edit function to the collections would be an easy fix.

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Cover art doesn't scale on mobile

Beth OMalley 6 years ago 0

Cover art presentation doesn't "scale" on mobile -- the image doesn't appear at full-width on the mobile screen. That behavior is not documented in the Town News documentation. It would be helpful if all behavior was documented: 

https://help.bloxcms.com/knowledge-base/applications/editorial/assets/article_02c4f17a-65b0-11e7-b196-635adb4dc905.html

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Is there a most popular block for Email?

Marshall Hopkins 7 years ago updated 7 years ago 2

Or how would you create one out of the headline list block?

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Ads block text

dakota 7 years ago updated by Joe Hansen (Product manager) 7 years ago 3

We've received many, many complaints that ads block out text in the phone app. We've contacted customer service but nothing was done. This is a real issue for our phone users.

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Is anyone using the BLOX podcast feed feature?

David Rouse 7 years ago updated 7 years ago 5

We are thinking about adding a podcast at our paper, and I've been looking at the BLOX documentation about setting up a /search/ url to create a home for the podcast feed - but I'm not quite able to visualize how this is supposed to work. It would be nice to see another BLOX site that hosts podcasts to see how it looks and to learn how it was configured. I'd like to have both an iTunes friendly RSS feed, as well as a way to have an asset page for each episode with show notes and a link to the audio. The answer "we have a podcast, but don't host it with BLOX" would also be an interesting.

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Allow for downloading a csv of notification send times/dates by channel

Beth OMalley 7 years ago 0

To make compiling analytics on pushes easier, would be so helpful to be able to prepare a downloadable report of all pushes sent to a particular channel, with options on what columns to include in the report. 

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Webinar | Introducing BLOX Offers: Digital offers for the mobile generation—no clipping required

Cherry Wolf (Marketing specialist) 7 years ago updated 7 years ago 0

At our May customer webinar, Doug Green, product manager for TownNews, will introduce BLOX Offers and show how you can launch a turnkey digital coupon site that drives engagement and thrills advertisers.

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Topics will include:

  • An in-depth overview of BLOX Offers
  • The benefits of coupons in the digital age
  • Tips you can use to launch a successful coupon site
  • . . . and much more!

Ready to get started? Join us on May 2nd at 10:30 AM CDT.