Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
BLOX Auto-Save Feature
Are there any plans for an auto-save feature inside the BLOX article asset editor?
I am having difficulty approving businesses, do I need to be an admin user to approve?
I cannot seem to approve businesses, I have a list of businesses that are waiting approval and I cannot seem to accept or deny.
Hi Lizbeth,
To approve or reject new businesses and/or user claim requests you'll have to login to the BLOX admin and access the toolbar options in Business Directory.
Perhaps you saw these pending claims in our new email alerts? For more information about these new reminders you can read our release notes here.
It seems those pending claims & busineses were vetted today. Let me know if you have any additional questions.
Best,
Phil
Rate Card Examples?
We just launched our Town News site and we are in the process of learning all of the features and ad options available to us. We wanted to know if any other customers would be willing to share their digital rate cards so that we can see what others are doing with TN's capabilities.
Give an Article Asset a preview image, without assigning a child image asset?
Is there a way to assign a preview image to an Article Asset (which would show up on main site index pages) without assigning a child image asset?
Or alternatively, can I assign a child image asset for purposes of giving the article this preview, but not have the image show up on the article?
We’re doing a very graphically driven (charts) one-page special series and for the sack of load times I’m building them in HTML. My plan is to simply create an article asset and then use the HTML view to craft everything. They will have an image that I’ll pull in through the HTML.
I’d like to use that image as a preview for the article so it’ll show up on our main news index and our front page slideshow. Is there anyway to accomplish this?
Thanks
Ability to display comments by section in utility recent comments
It would be great to have the ability to select the "content" for the Utility: Recent Comments template for Flex. Or could there be a version of the template or a setting that makes it dynamic?
For example, I'd like to display the five most recent comments to our Sports section content. Not the five most recent comments site wide.
Question: Changing section name
Just a question ... If I change the name of a section in the back end of Blox, will it wipe out all the content that was there.
Example: We have a section called "Entertainment." We are thinking "Features" would be more accurate and we could shuffle a couple of other things underneath it. Its been my experience in the past that changing the name wipes it out... Is this still the case.
Feature request: Hyperlinks in contributed content
When users contribute an article, they can make the text they create bold or italic. They cannot link to stories on the site or to other sites. I want to allow users to include links in their content. I've submitted a feature request; any help to make it a reality is appreciated!
Calendar Start Date / Reservation Date
We have many events that require advance reservations, but there is really no defined way in a calendar asset to display the RSVP date. We can use a RSVP flag - but it doesn't provide the RSVP date. We can add the RSVP date in the copy, but it is lost and events are displayed based off of the start time.
Are there any suggestion as to how events that have RSVP dates can be handled?
It would be great if there was some way to have a field of data for an RSVP date - and if this field of data was filled in this date would display in place of the actual event start date.
Does BLOX have a way to present a landing page or splash ad?
We've got a BLOX form on our site that our ad department would like to be a landing page. Is that possible in BLOX? Or maybe a splash page like this...
Hi Craig!
Yes, we have built-in (fixed position) spots that can serve DFP on Flex, if your site is using the DFP mode. What site is this for? It might be good to put in a Customer Support Ticket if you want them to evaluate a specific site.
On Flex, we have fixed positions that can serve DFP, Ad Manager or OAS ads. Or you can create a block with one of those ad types, but that's the part that is difficult to put inside the story (because, at present time, you can't place blocks specifically on articles.
Google AMP and TownNews
Hi there, Google is officially launching its Accelerated Mobile Pages project today (to read more: https://backchannel.com/google-is-going-to-speed-up-the-web-is-this-good-a92a6043598b#.5wr1t0kdr ). Regardless of how we feel about the technology, newsroom executives are going to want us to start coding in that way, or feed pages into a code generator. Does TownNews have any plans regarding AMP that you can share with us?
Hi Rob!
Yes, this is already in process!
We started by just building an alternative asset-only template for Google AMP, however, there are some tags (like our internal stats code, or base href injected into the page) that are required for BLOX and not permitted on AMP (so the page will not validate). So this requires that we actually update the software to build in knowledge of Google AMP.
We are hoping this will be done in the next month or so, assuming we don't face any other roadblocks. :)
Is it possible for the Facebook (share) button to recognize a user's Facebook mobile app?
I've tried this on both Zen and Flex. Selecting the Facebook (share) button on an asset launches Facebook in my browser on my iPhone.
Is it possible the Facebook button can recognize my Facebook mobile app instead? The Twitter (share) button does. I think on Android a user is given the option to continue in the browser or launch their Facebook app. Or is this just me and I'm late to the party? Is it up to the individual user?
I would think this would improve the mobile experience for many users--making it fast and efficient to share content. On mobile--I hit the login option to Facebook and abandoned my attempt to share.
Calendar events with multiple times don't show details
The BLOX calendar needs more details for events with multiple times/mini events that make up a bigger event. For instance the Elvis tribute artists are coming to our town this weekend. They have a bunch of events throughout the weekend. Here's what the back-end looks like...
Each one of those times has a "Schedule name" with it because I assumed the schedule name would differentiate it on the front-end. Not so. Notice how it looks on the front-end.
And the calendar widget block doesn't even display the times but I have no idea why. The ESL event and the conversational Spanish class show their times. And it isn't because Elvis doesn't have times. Just look at all of those times I filled in!
I don't want to have to go in and create new mini-events when there's a big event like the Elvis Festival but as the system is now it seems like I would have to in order to get the front-end look I'm wanting.
So....
1. Is there any way TownNews can have "Schedule name" or a similar field display on the front-end?
2. Can we get the calendar widget block to show time details on ALL events?
All of that complaining aside I feel the need to sing the praises of TownNews for a minute. Y'all have an outstanding product and we love using BLOX. So in all of these posts that we flood community.townnews with I don't want your hard work and accomplishments to go unappreciated. What is SO great about TN is that I know y'all listen to our input and there's never a "We've arrived!" mentality. There's always work to be done and improvements to be made. So thanks guys! You make our jobs fun!
Thanks, Nick. I'm sure you've already considered this but you'd be sacrificing the ability to edit each event. For instance, the "Opening Ceremony" may have information particular to that event - guest speakers, acts/lineup, prices, ticket links, 18 and Over flag - all of which would then have to be included in the body of the single event. The "Gospel Concert" may be a 21+ event.
For a weekend-long event consisting of several different schedules and details you can imagine that single event could get awfully long.
Improve "asset author display" option for "byline"
In Flex (or even Zen) it would be great if the "asset author display" was enhanced and recognized the "byline" as it does the "author."
I had to change the page customization setting for "asset author display" on our Flex build to just "byline." We have admins (editors) that are set as the author for assets -- but the content they are managing is not their byline. The byline is for the reporter. Now a reader no longer has the option to directly email the reporter by clicking the name in the byline. Nor can they now choose to "follow" the reporter in the byline.
Having admins identified as authors is most useful within the database for search and tracking content. But the frontend recognizing the byline would be more useful in our situation.
I'm curious how other newspaper clients are using the byline and author fields?
See notes in red:
Customer support service by UserEcho